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Compare MindTouch, Teamwork Desk, and Zendesk Support

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
MindTouch
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
8.7
Ease of Use
Ease of Use
8.1
8.6
8.6
Ease of Setup
Ease of Setup
7.7
8.6
8.2
Ease of Admin
Ease of Admin
8.2
8.9
8.3
Quality of Support
Quality of Support
8.7
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.9
9.2
7.6
Meets Requirements
MindTouch
8.1
Teamwork Desk
8.9
Zendesk Support
8.7
Ease of Use
MindTouch
8.1
Teamwork Desk
8.6
Zendesk Support
8.6
Ease of Setup
MindTouch
7.7
Teamwork Desk
8.6
Zendesk Support
8.2
Ease of Admin
MindTouch
8.2
Teamwork Desk
8.9
Zendesk Support
8.3
Quality of Support
MindTouch
8.7
Teamwork Desk
8.9
Zendesk Support
8.3
Ease of Doing Business With
MindTouch
8.8
Teamwork Desk
8.9
Zendesk Support
8.4
Product Direction (% positive)
MindTouch
7.9
Teamwork Desk
9.2
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Teamwork Desk
8.9
Zendesk Support
8.6
Searchable Articles
MindTouch
8.2
Teamwork Desk
8.7
Zendesk Support
8.6
Community Forums
MindTouch
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
MindTouch
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
MindTouch
8.8
Teamwork Desk
8.7
Zendesk Support
8.6
Forum to Reponse
MindTouch
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
MindTouch
8.0
Teamwork Desk
8.9
Zendesk Support
8.9
Live Chat
MindTouch
8.1
Teamwork Desk
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
80.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
17.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
2.9%
16.7%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
36.4%
Marketing and Advertising
23.4%
Computer Software
17.8%
 
Information Technology and Services
16.7%
Information Technology and Services
19.1%
Information Technology and Services
15.3%
 
Financial Services
7.6%
Internet
8.5%
Internet
10.0%
 
Telecommunications
6.1%
Computer Software
8.5%
Marketing and Advertising
4.7%
 
Internet
4.5%
Logistics and Supply Chain
6.4%
Retail
3.5%
 
Other
28.8%
Other
34.0%
Other
48.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Teamwork Desk
Most Helpful Favorable Review
G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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