Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare MindTouch, Teamwork Desk, and Totango

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
8.4
Ease of Use
Ease of Use
8.1
8.6
8.4
Ease of Setup
Ease of Setup
7.7
8.6
6.6
Ease of Admin
Ease of Admin
8.2
8.9
7.8
Quality of Support
Quality of Support
8.7
8.9
8.0
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.2
Product Direction (% positive)
Product Direction (% positive)
7.9
9.2
8.2
Meets Requirements
MindTouch
8.1
Teamwork Desk
8.9
Totango
8.4
Ease of Use
MindTouch
8.1
Teamwork Desk
8.6
Totango
8.4
Ease of Setup
MindTouch
7.7
Teamwork Desk
8.6
Totango
6.6
Ease of Admin
MindTouch
8.2
Teamwork Desk
8.9
Totango
7.8
Quality of Support
MindTouch
8.7
Teamwork Desk
8.9
Totango
8.0
Ease of Doing Business With
MindTouch
8.8
Teamwork Desk
8.9
Totango
8.2
Product Direction (% positive)
MindTouch
7.9
Teamwork Desk
9.2
Totango
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
80.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
17.1%
55.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
2.9%
19.1%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Totango
Small-Business
25.5%
Mid-Market
55.3%
Enterprise
19.1%

Reviewers' Industry

 
Computer Software
36.4%
Marketing and Advertising
23.4%
Computer Software
39.2%
 
Information Technology and Services
16.7%
Information Technology and Services
19.1%
Internet
21.7%
 
Financial Services
7.6%
Internet
8.5%
Information Technology and Services
20.3%
 
Telecommunications
6.1%
Computer Software
8.5%
Real Estate
2.8%
 
Internet
4.5%
Logistics and Supply Chain
6.4%
Marketing and Advertising
2.8%
 
Other
28.8%
Other
34.0%
Other
13.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Totango
Computer Software
39.2%
Internet
21.7%
Information Technology and Services
20.3%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Screenshots

 
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Videos

 No videos providedNo videos provided

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

MindTouch
No videos provided
Teamwork Desk
No videos provided
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Downloads

MindTouch
No downloads provided
Teamwork Desk
No downloads provided
Ask MindTouch a QuestionContact MindTouchAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Totango a QuestionContact Totango