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Compare MindTouch, Teamwork Desk, and Gainsight

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
8.4
Ease of Use
Ease of Use
8.1
8.6
7.8
Ease of Setup
Ease of Setup
7.7
8.6
6.2
Ease of Admin
Ease of Admin
8.2
8.9
6.9
Quality of Support
Quality of Support
8.7
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
9.1
Product Direction (% positive)
Product Direction (% positive)
7.9
9.2
9.0
Meets Requirements
MindTouch
8.1
Teamwork Desk
8.9
Gainsight
8.4
Ease of Use
MindTouch
8.1
Teamwork Desk
8.6
Gainsight
7.8
Ease of Setup
MindTouch
7.7
Teamwork Desk
8.6
Gainsight
6.2
Ease of Admin
MindTouch
8.2
Teamwork Desk
8.9
Gainsight
6.9
Quality of Support
MindTouch
8.7
Teamwork Desk
8.9
Gainsight
8.9
Ease of Doing Business With
MindTouch
8.8
Teamwork Desk
8.9
Gainsight
9.1
Product Direction (% positive)
MindTouch
7.9
Teamwork Desk
9.2
Gainsight
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
80.0%
6.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
17.1%
70.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
2.9%
23.1%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Gainsight
Small-Business
6.6%
Mid-Market
70.2%
Enterprise
23.1%

Reviewers' Industry

 
Computer Software
36.4%
Marketing and Advertising
23.4%
Computer Software
47.4%
 
Information Technology and Services
16.7%
Information Technology and Services
19.1%
Information Technology and Services
18.6%
 
Financial Services
7.6%
Internet
8.5%
Internet
12.4%
 
Telecommunications
6.1%
Computer Software
8.5%
Marketing and Advertising
5.2%
 
Internet
4.5%
Logistics and Supply Chain
6.4%
Financial Services
2.4%
 
Other
28.8%
Other
34.0%
Other
14.1%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Gainsight
Computer Software
47.4%
Information Technology and Services
18.6%
Internet
12.4%
Marketing and Advertising
5.2%
Financial Services
2.4%
Other
14.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Teamwork Desk
Most Helpful Favorable Review
Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
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Videos

 No videos providedNo videos provided
MindTouch
No videos provided
Teamwork Desk
No videos provided
Gainsight

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
Teamwork Desk
No downloads provided
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