Compare MindTouch, Teamwork Desk, and Freshdesk

Pricing

 
Starter
$7
per agent, per month (billed annually)
Sprout
Free
for UNLIMITED agents
 
Plus
$13
per agent, per month (billed annually)
Blossom
$19
/ agent / month billed annually
 
Pro
$25
per agent, per month (billed annually)
Garden
$35
/ agent / month billed annually
 
Enterprise
Contact Us
Billed annually
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
MindTouch
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.5
Ease of Use
Ease of Use
8.1
8.5
8.8
Ease of Setup
Ease of Setup
7.7
8.6
8.6
Ease of Admin
Ease of Admin
8.2
8.9
8.7
Quality of Support
Quality of Support
8.7
8.7
8.9
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
7.9
8.9
8.7
Meets Requirements
MindTouch
8.1
Teamwork Desk
8.8
Freshdesk
8.5
Ease of Use
MindTouch
8.1
Teamwork Desk
8.5
Freshdesk
8.8
Ease of Setup
MindTouch
7.7
Teamwork Desk
8.6
Freshdesk
8.6
Ease of Admin
MindTouch
8.2
Teamwork Desk
8.9
Freshdesk
8.7
Quality of Support
MindTouch
8.7
Teamwork Desk
8.7
Freshdesk
8.9
Ease of Doing Business With
MindTouch
8.8
Teamwork Desk
8.9
Freshdesk
8.8
Product Direction (% positive)
MindTouch
7.9
Teamwork Desk
8.9
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Teamwork Desk
8.9
Freshdesk
8.8
Searchable Articles
MindTouch
8.2
Teamwork Desk
8.7
Freshdesk
8.6
Community Forums
MindTouch
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.5
Interactive FAQs & Forums
MindTouch
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
MindTouch
8.8
Teamwork Desk
8.7
Freshdesk
7.2
Forum to Reponse
MindTouch
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.5
Tickets and Tagging
MindTouch
8.0
Teamwork Desk
8.9
Freshdesk
8.8
Live Chat
MindTouch
8.1
Teamwork Desk
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
80.6%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
16.7%
36.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
2.8%
10.9%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
36.4%
Marketing and Advertising
22.9%
Information Technology and Services
20.4%
 
Information Technology and Services
16.7%
Information Technology and Services
18.8%
Computer Software
13.9%
 
Financial Services
7.6%
Computer Software
10.4%
Internet
5.8%
 
Telecommunications
6.1%
Internet
8.3%
Education Management
3.7%
 
Internet
4.5%
Logistics and Supply Chain
6.3%
E-Learning
3.4%
 
Other
28.8%
Other
33.3%
Other
52.9%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
MindTouch
No videos provided
Teamwork Desk
No videos provided
Freshdesk

Downloads

MindTouch
No downloads provided
Teamwork Desk
No downloads provided
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