Compare MindTouch vs Teamwork Desk

See this
comparison of MindTouch vs. Teamwork Desk
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Teamwork Desk rates 4.3/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
MindTouch
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
Ease of Use
Ease of Use
8.1
8.5
Ease of Setup
Ease of Setup
7.7
8.6
Ease of Admin
Ease of Admin
8.2
8.9
Quality of Support
Quality of Support
8.7
8.7
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
Product Direction (% positive)
Product Direction (% positive)
7.9
8.9
Meets Requirements
MindTouch
8.1
Teamwork Desk
8.8
Ease of Use
MindTouch
8.1
Teamwork Desk
8.5
Ease of Setup
MindTouch
7.7
Teamwork Desk
8.6
Ease of Admin
MindTouch
8.2
Teamwork Desk
8.9
Quality of Support
MindTouch
8.7
Teamwork Desk
8.7
Ease of Doing Business With
MindTouch
8.8
Teamwork Desk
8.9
Product Direction (% positive)
MindTouch
7.9
Teamwork Desk
8.9

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Teamwork Desk
8.9
Searchable Articles
MindTouch
8.2
Teamwork Desk
8.7
Community Forums
MindTouch
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
MindTouch
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
MindTouch
8.8
Teamwork Desk
8.7
Forum to Reponse
MindTouch
Not enough data available
Teamwork Desk
Not enough data available
Tickets and Tagging
MindTouch
8.0
Teamwork Desk
8.9
Live Chat
MindTouch
8.1
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
80.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
2.8%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%

Reviewers' Industry

 
Computer Software
34.0%
Marketing and Advertising
22.2%
 
Information Technology and Services
16.0%
Information Technology and Services
16.7%
 
Telecommunications
6.0%
Internet
11.1%
 
Internet
6.0%
Logistics and Supply Chain
8.3%
 
Financial Services
6.0%
Computer Software
8.3%
 
Other
32.0%
Other
33.3%
MindTouch
Computer Software
34.0%
Information Technology and Services
16.0%
Telecommunications
6.0%
Internet
6.0%
Financial Services
6.0%
Other
32.0%
Teamwork Desk
Marketing and Advertising
22.2%
Information Technology and Services
16.7%
Internet
11.1%
Logistics and Supply Chain
8.3%
Computer Software
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Chris H.
Executive Sponsor in Hospital & Health Care

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Teamwork Desk
Most Helpful Favorable Review
Chris H.
Executive Sponsor in Hospital & Health Care

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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