Compare MindTouch, Solvvy, and Totango

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Solvvy
Free Trial
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.4
Ease of Use
Ease of Use
8.1
9.3
8.4
Ease of Setup
Ease of Setup
7.7
8.9
6.6
Ease of Admin
Ease of Admin
8.2
9.2
7.8
Quality of Support
Quality of Support
8.7
9.4
8.0
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
8.3
Meets Requirements
MindTouch
8.1
Solvvy
8.8
Totango
8.4
Ease of Use
MindTouch
8.1
Solvvy
9.3
Totango
8.4
Ease of Setup
MindTouch
7.7
Solvvy
8.9
Totango
6.6
Ease of Admin
MindTouch
8.2
Solvvy
9.2
Totango
7.8
Quality of Support
MindTouch
8.7
Solvvy
9.4
Totango
8.0
Ease of Doing Business With
MindTouch
8.8
Solvvy
9.7
Totango
8.2
Product Direction (% positive)
MindTouch
7.9
Solvvy
10.0
Totango
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
15.8%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
84.2%
55.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
0%
18.9%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Totango
Small-Business
25.3%
Mid-Market
55.8%
Enterprise
18.9%

Reviewers' Industry

 
Computer Software
36.4%
Internet
31.3%
Computer Software
39.6%
 
Information Technology and Services
16.7%
Computer Software
28.1%
Internet
21.5%
 
Financial Services
7.6%
Retail
15.6%
Information Technology and Services
20.1%
 
Telecommunications
6.1%
Consumer Electronics
6.3%
Real Estate
2.8%
 
Internet
4.5%
Computer Networking
6.3%
Marketing and Advertising
2.8%
 
Other
28.8%
Other
12.5%
Other
13.2%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Totango
Computer Software
39.6%
Internet
21.5%
Information Technology and Services
20.1%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Steph T.
Administrator in Internet

It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Solvvy
Most Helpful Favorable Review
Steph T.
Administrator in Internet

It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...

Most Helpful Critical Review
G2 User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Screenshots

 
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Videos

 No videos provided

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

MindTouch
No videos provided
Solvvy
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

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