Compare MindTouch, Solvvy, and Gainsight

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Solvvy
Free Trial
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.5
Ease of Use
Ease of Use
8.1
9.3
7.8
Ease of Setup
Ease of Setup
7.7
8.9
6.2
Ease of Admin
Ease of Admin
8.2
9.2
6.8
Quality of Support
Quality of Support
8.7
9.4
8.7
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
8.9
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
8.9
Meets Requirements
MindTouch
8.1
Solvvy
8.8
Gainsight
8.5
Ease of Use
MindTouch
8.1
Solvvy
9.3
Gainsight
7.8
Ease of Setup
MindTouch
7.7
Solvvy
8.9
Gainsight
6.2
Ease of Admin
MindTouch
8.2
Solvvy
9.2
Gainsight
6.8
Quality of Support
MindTouch
8.7
Solvvy
9.4
Gainsight
8.7
Ease of Doing Business With
MindTouch
8.8
Solvvy
9.7
Gainsight
8.9
Product Direction (% positive)
MindTouch
7.9
Solvvy
10.0
Gainsight
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
15.8%
5.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
84.2%
67.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
0%
27.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Gainsight
Small-Business
5.4%
Mid-Market
67.3%
Enterprise
27.3%

Reviewers' Industry

 
Computer Software
36.4%
Internet
31.3%
Computer Software
42.7%
 
Information Technology and Services
16.7%
Computer Software
28.1%
Information Technology and Services
18.1%
 
Financial Services
7.6%
Retail
15.6%
Internet
9.8%
 
Telecommunications
6.1%
Consumer Electronics
6.3%
Marketing and Advertising
5.0%
 
Internet
4.5%
Computer Networking
6.3%
Financial Services
2.9%
 
Other
28.8%
Other
12.5%
Other
21.5%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Gainsight
Computer Software
42.7%
Information Technology and Services
18.1%
Internet
9.8%
Marketing and Advertising
5.0%
Financial Services
2.9%
Other
21.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Solvvy
Most Helpful Favorable Review
Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
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