Compare MindTouch vs Solvvy

See this
comparison of MindTouch vs. Solvvy
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
MindTouch
Free Trial Unavailable
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
Ease of Use
Ease of Use
8.1
9.3
Ease of Setup
Ease of Setup
7.7
8.9
Ease of Admin
Ease of Admin
8.2
9.2
Quality of Support
Quality of Support
8.7
9.4
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
Meets Requirements
MindTouch
8.1
Solvvy
8.8
Ease of Use
MindTouch
8.1
Solvvy
9.3
Ease of Setup
MindTouch
7.7
Solvvy
8.9
Ease of Admin
MindTouch
8.2
Solvvy
9.2
Quality of Support
MindTouch
8.7
Solvvy
9.4
Ease of Doing Business With
MindTouch
8.8
Solvvy
9.7
Product Direction (% positive)
MindTouch
7.9
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Solvvy
Not enough data available
Searchable Articles
MindTouch
8.2
Solvvy
9.7
Community Forums
MindTouch
Not enough data available
Solvvy
Not enough data available
Interactive FAQs & Forums
MindTouch
Not enough data available
Solvvy
8.6
Interaction
Web Portals
MindTouch
8.8
Solvvy
9.4
Forum to Reponse
MindTouch
Not enough data available
Solvvy
Not enough data available
Tickets and Tagging
MindTouch
8.0
Solvvy
9.0
Live Chat
MindTouch
8.1
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Computer Software
36.4%
Internet
31.3%
 
Information Technology and Services
16.7%
Computer Software
28.1%
 
Financial Services
7.6%
Retail
15.6%
 
Telecommunications
6.1%
Consumer Electronics
6.3%
 
Internet
4.5%
Computer Networking
6.3%
 
Other
28.8%
Other
12.5%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Screenshots

 
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Videos

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MindTouch
No videos provided
Solvvy
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