Compare MindTouch vs SnapEngage

See this
comparison of MindTouch vs. SnapEngage
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
MindTouch
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
Ease of Use
Ease of Use
8.1
9.2
Ease of Setup
Ease of Setup
7.7
8.8
Ease of Admin
Ease of Admin
8.2
8.8
Quality of Support
Quality of Support
8.7
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
9.4
Product Direction (% positive)
Product Direction (% positive)
7.9
8.4
Meets Requirements
MindTouch
8.1
SnapEngage
8.6
Ease of Use
MindTouch
8.1
SnapEngage
9.2
Ease of Setup
MindTouch
7.7
SnapEngage
8.8
Ease of Admin
MindTouch
8.2
SnapEngage
8.8
Quality of Support
MindTouch
8.7
SnapEngage
9.1
Ease of Doing Business With
MindTouch
8.8
SnapEngage
9.4
Product Direction (% positive)
MindTouch
7.9
SnapEngage
8.4

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
SnapEngage
8.7
Searchable Articles
MindTouch
8.2
SnapEngage
8.3
Community Forums
MindTouch
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
MindTouch
Not enough data available
SnapEngage
Not enough data available
Interaction
Web Portals
MindTouch
8.8
SnapEngage
8.8
Forum to Reponse
MindTouch
Not enough data available
SnapEngage
8.6
Tickets and Tagging
MindTouch
8.0
SnapEngage
8.7
Live Chat
MindTouch
8.1
SnapEngage
9.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
43.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
9.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%

Reviewers' Industry

 
Computer Software
34.0%
Information Technology and Services
14.0%
 
Information Technology and Services
16.0%
Computer Software
13.2%
 
Telecommunications
6.0%
Financial Services
5.4%
 
Internet
6.0%
Insurance
4.7%
 
Financial Services
6.0%
Telecommunications
3.9%
 
Other
32.0%
Other
58.9%
MindTouch
Computer Software
34.0%
Information Technology and Services
16.0%
Telecommunications
6.0%
Internet
6.0%
Financial Services
6.0%
Other
32.0%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Consultant

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Consultant

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
SnapEngage
No downloads provided
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