Compare MindTouch, Moxie, Zendesk Support, and TeamSupport

Pricing

 
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial
MindTouch
Free Trial Unavailable
Moxie
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
7.7
8.7
8.6
Ease of Use
Ease of Use
8.1
7.9
8.6
8.6
Ease of Setup
Ease of Setup
7.7
8.5
8.2
8.3
Ease of Admin
Ease of Admin
8.2
8.1
8.3
8.7
Quality of Support
Quality of Support
8.7
8.7
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.0
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
7.9
5.6
7.6
9.0
Meets Requirements
MindTouch
8.1
Moxie
7.7
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
MindTouch
8.1
Moxie
7.9
Zendesk Support
8.6
TeamSupport
8.6
Ease of Setup
MindTouch
7.7
Moxie
8.5
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
MindTouch
8.2
Moxie
8.1
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
MindTouch
8.7
Moxie
8.7
Zendesk Support
8.3
TeamSupport
8.8
Ease of Doing Business With
MindTouch
8.8
Moxie
9.0
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
MindTouch
7.9
Moxie
5.6
Zendesk Support
7.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Moxie
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
MindTouch
8.2
Moxie
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.3
TeamSupport
8.0
Interactive FAQs & Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.3
TeamSupport
8.3
Interaction
Web Portals
MindTouch
8.8
Moxie
Not enough data available
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
MindTouch
8.0
Moxie
Not enough data available
Zendesk Support
8.9
TeamSupport
8.9
Live Chat
MindTouch
8.1
Moxie
Not enough data available
Zendesk Support
8.6
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.3%
38.3%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
52.2%
44.9%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
43.5%
16.8%
12.5%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Moxie
Small-Business
4.3%
Mid-Market
52.2%
Enterprise
43.5%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
TeamSupport
Small-Business
40.8%
Mid-Market
46.7%
Enterprise
12.5%

Reviewers' Industry

 
Computer Software
36.4%
Insurance
10.0%
Computer Software
17.5%
Computer Software
26.7%
 
Information Technology and Services
16.7%
Financial Services
10.0%
Information Technology and Services
15.2%
Information Technology and Services
21.1%
 
Financial Services
7.6%
Retail
6.7%
Internet
9.9%
Internet
5.4%
 
Telecommunications
6.1%
Internet
6.7%
Marketing and Advertising
4.7%
Financial Services
4.2%
 
Internet
4.5%
Individual & Family Services
6.7%
Retail
3.5%
Hospitality
3.7%
 
Other
28.8%
Other
60.0%
Other
49.2%
Other
38.9%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Moxie
Insurance
10.0%
Financial Services
10.0%
Retail
6.7%
Internet
6.7%
Individual & Family Services
6.7%
Other
60.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 User

We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can remember.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Moxie
Most Helpful Favorable Review
G2 User

We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can remember.

Most Helpful Critical Review
Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

MindTouch
No videos provided
Moxie
No videos provided
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

 No downloads providedNo downloads providedNo downloads provided
MindTouch
No downloads provided
Moxie
No downloads provided
Zendesk Support
No downloads provided
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