Compare MindTouch, Moxie, Zendesk Support, and Help Scout

Pricing

 
Essential
$5
/month
Basic
$8
user/month
 
Team
$19
/month
Standard
$15
user/month
 
Professional
$49
/month
Plus
$27
user/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Moxie
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
7.6
8.7
8.5
Ease of Use
Ease of Use
8.1
7.8
8.6
9.2
Ease of Setup
Ease of Setup
7.7
8.5
8.2
8.8
Ease of Admin
Ease of Admin
8.2
8.1
8.3
8.8
Quality of Support
Quality of Support
8.7
8.6
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.0
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
7.9
5.3
7.6
7.8
Meets Requirements
MindTouch
8.1
Moxie
7.6
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
MindTouch
8.1
Moxie
7.8
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
MindTouch
7.7
Moxie
8.5
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
MindTouch
8.2
Moxie
8.1
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
MindTouch
8.7
Moxie
8.6
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
MindTouch
8.8
Moxie
9.0
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
MindTouch
7.9
Moxie
5.3
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Moxie
Not enough data available
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
MindTouch
8.2
Moxie
Not enough data available
Zendesk Support
8.6
Help Scout
8.0
Community Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.3
Help Scout
8.4
Interactive FAQs & Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
MindTouch
8.8
Moxie
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.5
Help Scout
8.2
Tickets and Tagging
MindTouch
8.0
Moxie
Not enough data available
Zendesk Support
8.9
Help Scout
8.7
Live Chat
MindTouch
8.1
Moxie
Not enough data available
Zendesk Support
8.6
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.5%
38.3%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
54.5%
44.9%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
40.9%
16.8%
6.1%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Moxie
Small-Business
4.5%
Mid-Market
54.5%
Enterprise
40.9%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Computer Software
36.4%
Insurance
10.3%
Computer Software
17.5%
Computer Software
22.5%
 
Information Technology and Services
16.7%
Financial Services
10.3%
Information Technology and Services
15.2%
Internet
17.1%
 
Financial Services
7.6%
Retail
6.9%
Internet
9.9%
Information Technology and Services
8.0%
 
Telecommunications
6.1%
Internet
6.9%
Marketing and Advertising
4.7%
Marketing and Advertising
5.9%
 
Internet
4.5%
Individual & Family Services
6.9%
Retail
3.5%
Real Estate
4.8%
 
Other
28.8%
Other
58.6%
Other
49.2%
Other
41.7%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Moxie
Insurance
10.3%
Financial Services
10.3%
Retail
6.9%
Internet
6.9%
Individual & Family Services
6.9%
Other
58.6%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 User in Religious Institutions

The way you can curate unique customer engagement to your company and website in mobile format.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Moxie
Most Helpful Favorable Review
G2 User in Religious Institutions

The way you can curate unique customer engagement to your company and website in mobile format.

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

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