Compare MindTouch, Moxie, Zendesk Support, and HappyFox

Pricing

 
Essential
$5
/month
Mighty
$29
per staff / month
 
Team
$19
/month
Enterprise
$69
per staff / month
 
Professional
$49
/month
Fantastic
$49
per staff / month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Moxie
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
7.7
8.7
8.9
Ease of Use
Ease of Use
8.1
7.9
8.6
9.3
Ease of Setup
Ease of Setup
7.7
8.5
8.2
8.9
Ease of Admin
Ease of Admin
8.2
8.1
8.3
9.1
Quality of Support
Quality of Support
8.7
8.7
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
8.8
9.0
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.9
5.6
7.6
9.2
Meets Requirements
MindTouch
8.1
Moxie
7.7
Zendesk Support
8.7
HappyFox
8.9
Ease of Use
MindTouch
8.1
Moxie
7.9
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
MindTouch
7.7
Moxie
8.5
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
MindTouch
8.2
Moxie
8.1
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
MindTouch
8.7
Moxie
8.7
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
MindTouch
8.8
Moxie
9.0
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
MindTouch
7.9
Moxie
5.6
Zendesk Support
7.6
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Moxie
Not enough data available
Zendesk Support
8.6
HappyFox
8.6
Searchable Articles
MindTouch
8.2
Moxie
Not enough data available
Zendesk Support
8.6
HappyFox
8.9
Community Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Interaction
Web Portals
MindTouch
8.8
Moxie
Not enough data available
Zendesk Support
8.6
HappyFox
7.7
Forum to Reponse
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.5
HappyFox
8.2
Tickets and Tagging
MindTouch
8.0
Moxie
Not enough data available
Zendesk Support
8.9
HappyFox
9.4
Live Chat
MindTouch
8.1
Moxie
Not enough data available
Zendesk Support
8.6
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.3%
38.2%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
52.2%
45.0%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
43.5%
16.8%
15.2%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Moxie
Small-Business
4.3%
Mid-Market
52.2%
Enterprise
43.5%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Software
36.4%
Insurance
10.0%
Computer Software
17.5%
Information Technology and Services
14.6%
 
Information Technology and Services
16.7%
Financial Services
10.0%
Information Technology and Services
15.2%
Computer Software
12.0%
 
Financial Services
7.6%
Retail
6.7%
Internet
9.9%
Higher Education
6.3%
 
Telecommunications
6.1%
Internet
6.7%
Marketing and Advertising
4.7%
Real Estate
3.8%
 
Internet
4.5%
Individual & Family Services
6.7%
Retail
3.5%
Education Management
3.8%
 
Other
28.8%
Other
60.0%
Other
49.2%
Other
59.5%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Moxie
Insurance
10.0%
Financial Services
10.0%
Retail
6.7%
Internet
6.7%
Individual & Family Services
6.7%
Other
60.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

G2 User

Support from the moxie team Ease of use of the tool

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

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