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Compare MindTouch, Moxie, and Zendesk Support

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
MindTouch
Free Trial Unavailable
Moxie
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
7.5
8.7
Ease of Use
Ease of Use
8.1
7.7
8.6
Ease of Setup
Ease of Setup
7.7
8.3
8.2
Ease of Admin
Ease of Admin
8.2
7.9
8.3
Quality of Support
Quality of Support
8.7
8.6
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.9
5.1
7.6
Meets Requirements
MindTouch
8.1
Moxie
7.5
Zendesk Support
8.7
Ease of Use
MindTouch
8.1
Moxie
7.7
Zendesk Support
8.6
Ease of Setup
MindTouch
7.7
Moxie
8.3
Zendesk Support
8.2
Ease of Admin
MindTouch
8.2
Moxie
7.9
Zendesk Support
8.3
Quality of Support
MindTouch
8.7
Moxie
8.6
Zendesk Support
8.3
Ease of Doing Business With
MindTouch
8.8
Moxie
8.9
Zendesk Support
8.4
Product Direction (% positive)
MindTouch
7.9
Moxie
5.1
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Moxie
Not enough data available
Zendesk Support
8.6
Searchable Articles
MindTouch
8.2
Moxie
Not enough data available
Zendesk Support
8.6
Community Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
MindTouch
8.8
Moxie
Not enough data available
Zendesk Support
8.6
Forum to Reponse
MindTouch
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
MindTouch
8.0
Moxie
Not enough data available
Zendesk Support
8.9
Live Chat
MindTouch
8.1
Moxie
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.8%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
57.1%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
38.1%
16.7%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
36.4%
Insurance
10.7%
Computer Software
17.8%
 
Information Technology and Services
16.7%
Financial Services
10.7%
Information Technology and Services
15.2%
 
Financial Services
7.6%
Retail
7.1%
Internet
10.0%
 
Telecommunications
6.1%
Internet
7.1%
Marketing and Advertising
4.8%
 
Internet
4.5%
Individual & Family Services
7.1%
Retail
3.4%
 
Other
28.8%
Other
57.1%
Other
48.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Moxie
Most Helpful Favorable Review
G2 User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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