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Compare MindTouch, Moxie, and Totango

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Moxie
Free Trial Unavailable
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
7.5
8.4
Ease of Use
Ease of Use
8.1
7.7
8.4
Ease of Setup
Ease of Setup
7.7
8.3
6.6
Ease of Admin
Ease of Admin
8.2
7.9
7.8
Quality of Support
Quality of Support
8.7
8.6
8.0
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.2
Product Direction (% positive)
Product Direction (% positive)
7.9
5.1
8.2
Meets Requirements
MindTouch
8.1
Moxie
7.5
Totango
8.4
Ease of Use
MindTouch
8.1
Moxie
7.7
Totango
8.4
Ease of Setup
MindTouch
7.7
Moxie
8.3
Totango
6.6
Ease of Admin
MindTouch
8.2
Moxie
7.9
Totango
7.8
Quality of Support
MindTouch
8.7
Moxie
8.6
Totango
8.0
Ease of Doing Business With
MindTouch
8.8
Moxie
8.9
Totango
8.2
Product Direction (% positive)
MindTouch
7.9
Moxie
5.1
Totango
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.8%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
57.1%
55.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
38.1%
19.1%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Totango
Small-Business
25.5%
Mid-Market
55.3%
Enterprise
19.1%

Reviewers' Industry

 
Computer Software
36.4%
Insurance
10.7%
Computer Software
39.2%
 
Information Technology and Services
16.7%
Financial Services
10.7%
Internet
21.7%
 
Financial Services
7.6%
Retail
7.1%
Information Technology and Services
20.3%
 
Telecommunications
6.1%
Internet
7.1%
Real Estate
2.8%
 
Internet
4.5%
Individual & Family Services
7.1%
Marketing and Advertising
2.8%
 
Other
28.8%
Other
57.1%
Other
13.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Totango
Computer Software
39.2%
Internet
21.7%
Information Technology and Services
20.3%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 User

Support from the moxie team Ease of use of the tool

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Screenshots

 
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Videos

 No videos providedNo videos provided

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

MindTouch
No videos provided
Moxie
No videos provided
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Downloads

MindTouch
No downloads provided
Moxie
No downloads provided
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