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Compare MindTouch, Moxie, and Oracle Service Cloud (formerly RightNow)

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Moxie
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
7.5
8.1
Ease of Use
Ease of Use
8.1
7.7
7.7
Ease of Setup
Ease of Setup
7.7
8.3
6.8
Ease of Admin
Ease of Admin
8.2
7.9
7.3
Quality of Support
Quality of Support
8.7
8.6
7.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
7.3
Product Direction (% positive)
Product Direction (% positive)
7.9
5.1
5.8
Meets Requirements
MindTouch
8.1
Moxie
7.5
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
MindTouch
8.1
Moxie
7.7
Oracle Service Cloud (formerly RightNow)
7.7
Ease of Setup
MindTouch
7.7
Moxie
8.3
Oracle Service Cloud (formerly RightNow)
6.8
Ease of Admin
MindTouch
8.2
Moxie
7.9
Oracle Service Cloud (formerly RightNow)
7.3
Quality of Support
MindTouch
8.7
Moxie
8.6
Oracle Service Cloud (formerly RightNow)
7.2
Ease of Doing Business With
MindTouch
8.8
Moxie
8.9
Oracle Service Cloud (formerly RightNow)
7.3
Product Direction (% positive)
MindTouch
7.9
Moxie
5.1
Oracle Service Cloud (formerly RightNow)
5.8

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
MindTouch
8.2
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Interactive FAQs & Forums
MindTouch
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Interaction
Web Portals
MindTouch
8.8
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
MindTouch
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
MindTouch
8.0
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.3
Live Chat
MindTouch
8.1
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
4.8%
6.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
57.1%
32.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
38.1%
61.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%

Reviewers' Industry

 
Computer Software
36.4%
Insurance
10.7%
Information Technology and Services
16.9%
 
Information Technology and Services
16.7%
Financial Services
10.7%
Retail
14.4%
 
Financial Services
7.6%
Retail
7.1%
Computer Software
8.5%
 
Telecommunications
6.1%
Internet
7.1%
Financial Services
5.9%
 
Internet
4.5%
Individual & Family Services
7.1%
Pharmaceuticals
3.4%
 
Other
28.8%
Other
57.1%
Other
50.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 User

Support from the moxie team Ease of use of the tool

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 No videos providedNo videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

MindTouch
No videos provided
Moxie
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
Moxie
No downloads provided
Oracle Service Cloud (formerly RightNow)
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