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Compare MindTouch, Intercom, and Zendesk Chat

Pricing

 
Engage
$53
starting from
LITE
Free
 
Respond
$53
starting from
BASIC
$11.20
per agent/mo. ( billed annually)
 
Educate
$49
monthly flat rate
ADVANCED
$20
per agent/mo. (billed annually)
 
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial
MindTouch
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.9
Ease of Use
Ease of Use
8.1
8.7
8.8
Ease of Setup
Ease of Setup
7.7
8.3
8.5
Ease of Admin
Ease of Admin
8.2
8.7
8.3
Quality of Support
Quality of Support
8.7
8.5
8.4
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
7.9
8.5
8.5
Meets Requirements
MindTouch
8.1
Intercom
8.6
Zendesk Chat
8.9
Ease of Use
MindTouch
8.1
Intercom
8.7
Zendesk Chat
8.8
Ease of Setup
MindTouch
7.7
Intercom
8.3
Zendesk Chat
8.5
Ease of Admin
MindTouch
8.2
Intercom
8.7
Zendesk Chat
8.3
Quality of Support
MindTouch
8.7
Intercom
8.5
Zendesk Chat
8.4
Ease of Doing Business With
MindTouch
8.8
Intercom
8.8
Zendesk Chat
8.5
Product Direction (% positive)
MindTouch
7.9
Intercom
8.5
Zendesk Chat
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
68.8%
47.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
27.3%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
3.9%
11.4%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
Zendesk Chat
Small-Business
47.1%
Mid-Market
41.6%
Enterprise
11.4%

Reviewers' Industry

 
Computer Software
36.4%
Computer Software
24.5%
Computer Software
15.9%
 
Information Technology and Services
16.7%
Internet
16.7%
Information Technology and Services
8.6%
 
Financial Services
7.6%
Information Technology and Services
15.0%
Internet
7.7%
 
Telecommunications
6.1%
Marketing and Advertising
6.9%
Consumer Services
6.1%
 
Internet
4.5%
Education Management
2.0%
Telecommunications
5.6%
 
Other
28.8%
Other
35.0%
Other
56.1%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Zendesk Chat
Computer Software
15.9%
Information Technology and Services
8.6%
Internet
7.7%
Consumer Services
6.1%
Telecommunications
5.6%
Other
56.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Dan S.
Executive Sponsor

It is hard to describe the systematic approach to customer services. We've had three problems, one where we lost two customers because of a bug. We were told it was our fault. An internal email about us was accidentally sent to us, revealing how Zendesk...

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zendesk Chat
Most Helpful Favorable Review
Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Dan S.
Executive Sponsor

It is hard to describe the systematic approach to customer services. We've had three problems, one where we lost two customers because of a bug. We were told it was our fault. An internal email about us was accidentally sent to us, revealing how Zendesk...

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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
MindTouch
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
Zendesk Chat
No downloads provided
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