Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare MindTouch, Intercom, and LiveChat

Pricing

 
Engage
$53
starting from
Starter
$16
per seat / month
 
Respond
$53
starting from
Team
$33
per seat / month
 
Educate
$49
monthly flat rate
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
MindTouch
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
9.1
Ease of Use
Ease of Use
8.1
8.7
9.4
Ease of Setup
Ease of Setup
7.7
8.3
9.1
Ease of Admin
Ease of Admin
8.2
8.7
9.2
Quality of Support
Quality of Support
8.7
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
9.1
Product Direction (% positive)
Product Direction (% positive)
7.9
8.5
8.4
Meets Requirements
MindTouch
8.1
Intercom
8.6
LiveChat
9.1
Ease of Use
MindTouch
8.1
Intercom
8.7
LiveChat
9.4
Ease of Setup
MindTouch
7.7
Intercom
8.3
LiveChat
9.1
Ease of Admin
MindTouch
8.2
Intercom
8.7
LiveChat
9.2
Quality of Support
MindTouch
8.7
Intercom
8.5
LiveChat
9.1
Ease of Doing Business With
MindTouch
8.8
Intercom
8.8
LiveChat
9.1
Product Direction (% positive)
MindTouch
7.9
Intercom
8.5
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
68.8%
47.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
27.3%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
3.9%
16.6%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
LiveChat
Small-Business
47.7%
Mid-Market
35.6%
Enterprise
16.6%

Reviewers' Industry

 
Computer Software
36.4%
Computer Software
24.5%
Computer Software
9.5%
 
Information Technology and Services
16.7%
Internet
16.7%
Information Technology and Services
8.2%
 
Financial Services
7.6%
Information Technology and Services
15.0%
Retail
4.9%
 
Telecommunications
6.1%
Marketing and Advertising
6.9%
Internet
4.9%
 
Internet
4.5%
Education Management
2.0%
Telecommunications
3.2%
 
Other
28.8%
Other
35.0%
Other
69.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.2%
Retail
4.9%
Internet
4.9%
Telecommunications
3.2%
Other
69.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

MindTouch
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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