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Compare MindTouch, Intercom, and Drift

Pricing

 
Engage
$53
starting from
Free
$0
/month
 
Respond
$53
starting from
Standard
$50
/month
 
Educate
$49
monthly flat rate
Pro
$500
/month
 
Company
$1,500
/month
 
Enterprise
$5,000
/month
 
Free Trial Unavailable
Free Trial
Free Trial
MindTouch
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Drift
Free
$0 /month
Standard
$50/month
Pro
$500/month
Company
$1,500/month
Enterprise
$5,000/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.9
Ease of Use
Ease of Use
8.1
8.7
8.8
Ease of Setup
Ease of Setup
7.7
8.3
8.7
Ease of Admin
Ease of Admin
8.2
8.7
8.7
Quality of Support
Quality of Support
8.7
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
7.9
8.5
9.0
Meets Requirements
MindTouch
8.1
Intercom
8.6
Drift
8.9
Ease of Use
MindTouch
8.1
Intercom
8.7
Drift
8.8
Ease of Setup
MindTouch
7.7
Intercom
8.3
Drift
8.7
Ease of Admin
MindTouch
8.2
Intercom
8.7
Drift
8.7
Quality of Support
MindTouch
8.7
Intercom
8.5
Drift
9.1
Ease of Doing Business With
MindTouch
8.8
Intercom
8.8
Drift
9.0
Product Direction (% positive)
MindTouch
7.9
Intercom
8.5
Drift
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
68.9%
57.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
27.2%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
3.9%
3.8%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Intercom
Small-Business
68.9%
Mid-Market
27.2%
Enterprise
3.9%
Drift
Small-Business
57.3%
Mid-Market
38.8%
Enterprise
3.8%

Reviewers' Industry

 
Computer Software
36.4%
Computer Software
24.6%
Computer Software
25.3%
 
Information Technology and Services
16.7%
Internet
16.7%
Information Technology and Services
16.5%
 
Financial Services
7.6%
Information Technology and Services
15.0%
Marketing and Advertising
12.5%
 
Telecommunications
6.1%
Marketing and Advertising
6.9%
Internet
6.0%
 
Internet
4.5%
Education Management
2.0%
Education Management
2.8%
 
Other
28.8%
Other
34.9%
Other
36.9%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Intercom
Computer Software
24.6%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%
Drift
Computer Software
25.3%
Information Technology and Services
16.5%
Marketing and Advertising
12.5%
Internet
6.0%
Education Management
2.8%
Other
36.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Justin B.
Administrator in Hospitality

Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Marketing and Advertising

It doesn’t do a great job of notifying you about the lead in as timely a manner as you’d like.

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Drift
Most Helpful Favorable Review
Justin B.
Administrator in Hospitality

Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...

Most Helpful Critical Review
G2 User in Marketing and Advertising

It doesn’t do a great job of notifying you about the lead in as timely a manner as you’d like.

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

MindTouch
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Drift

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
Drift
No downloads provided
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