Compare MindTouch vs Freshdesk

See this
comparison of MindTouch vs. Freshdesk
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Freshdesk rates 4.4/5 stars with 2,152 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
MindTouch
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
Ease of Use
Ease of Use
8.1
8.8
Ease of Setup
Ease of Setup
7.7
8.6
Ease of Admin
Ease of Admin
8.2
8.7
Quality of Support
Quality of Support
8.7
8.9
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
Product Direction (% positive)
Product Direction (% positive)
7.9
8.7
Meets Requirements
MindTouch
8.1
Freshdesk
8.5
Ease of Use
MindTouch
8.1
Freshdesk
8.8
Ease of Setup
MindTouch
7.7
Freshdesk
8.6
Ease of Admin
MindTouch
8.2
Freshdesk
8.7
Quality of Support
MindTouch
8.7
Freshdesk
8.9
Ease of Doing Business With
MindTouch
8.8
Freshdesk
8.8
Product Direction (% positive)
MindTouch
7.9
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Freshdesk
8.7
Searchable Articles
MindTouch
8.2
Freshdesk
8.6
Community Forums
MindTouch
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
MindTouch
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
MindTouch
8.8
Freshdesk
7.2
Forum to Reponse
MindTouch
Not enough data available
Freshdesk
8.5
Tickets and Tagging
MindTouch
8.0
Freshdesk
8.8
Live Chat
MindTouch
8.1
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
11.1%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%

Reviewers' Industry

 
Computer Software
34.0%
Information Technology and Services
19.7%
 
Information Technology and Services
16.0%
Computer Software
13.4%
 
Telecommunications
6.0%
Internet
5.6%
 
Internet
6.0%
Education Management
3.9%
 
Financial Services
6.0%
Marketing and Advertising
3.2%
 
Other
32.0%
Other
54.2%
MindTouch
Computer Software
34.0%
Information Technology and Services
16.0%
Telecommunications
6.0%
Internet
6.0%
Financial Services
6.0%
Other
32.0%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided
MindTouch
No videos provided
Freshdesk
Ask MindTouch a QuestionContact MindTouchAsk Freshdesk a QuestionContact Freshdesk
Add Product
MindTouch
MindTouch
Optimized for quick response
Freshdesk
Freshdesk