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Compare Mindsay and Zoho Desk

See this
side-by-side comparison of Mindsay vs. Zoho Desk
based on preference data from user reviews. Mindsay rates 4.6/5 stars with 27 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,674 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Mindsay
Mindsay
(27)
4.6 out of 5
Mindsay
Zoho Desk
Zoho Desk
(2,674)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Mindsay
Mindsay
Zoho Desk
Zoho Desk
Market Segments
Mindsay
Mindsay
Mid-Market (48.1% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.5% of reviews)
Entry Level Price
Mindsay
Mindsay
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Mindsay vs Zoho Desk

When assessing the two solutions, reviewers found Mindsay easier to use, set up, and administer. Reviewers also preferred doing business with Mindsay overall.

  • Reviewers felt that Mindsay meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Mindsay is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Mindsay over Zoho Desk.
Categories
Shared Categories
Mindsay
Mindsay
Zoho Desk
Zoho Desk
Mindsay and Zoho Desk are categorized as Customer Self-Service
Unique Categories
Zoho Desk
Zoho Desk is categorized as Live Chat, Social Customer Service, and Help Desk
Pricing
Mindsay
Mindsay Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Mindsay
Mindsay
8.8
Responses: 23
Zoho Desk
Zoho Desk
8.7
Responses: 2092
Ease of Use
Mindsay
Mindsay
8.9
Responses: 23
Zoho Desk
Zoho Desk
8.5
Responses: 2112
Ease of Setup
Mindsay
Mindsay
9.0
Responses: 15
Zoho Desk
Zoho Desk
8.2
Responses: 1760
Ease of Admin
Mindsay
Mindsay
9.0
Responses: 15
Zoho Desk
Zoho Desk
8.3
Responses: 1775
Quality of Support
Mindsay
Mindsay
9.5
Responses: 22
Zoho Desk
Zoho Desk
8.2
Responses: 1885
Ease of Doing Business With
Mindsay
Mindsay
9.6
Responses: 14
Zoho Desk
Zoho Desk
8.5
Responses: 1602
Product Direction (% positive)
Mindsay
Mindsay
10.0
Responses: 24
Zoho Desk
Zoho Desk
8.6
Responses: 2062
Features
Knowledge Share
Knowledge Base
Mindsay
Mindsay
8.3
Responses: 13
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Mindsay
Mindsay
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Mindsay
Mindsay
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Mindsay
Mindsay
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 462
Interaction
Web Portals
Mindsay
Mindsay
9.4
Responses: 9
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Mindsay
Mindsay
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Mindsay
Mindsay
7.8
Responses: 10
Zoho Desk
Zoho Desk
8.8
Responses: 698
Live Chat
Mindsay
Mindsay
9.2
Responses: 8
Zoho Desk
Zoho Desk
8.6
Responses: 467
Reviewers' Company Size
Reviewers of Mindsay were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Mindsay
Mindsay
14.8%
Zoho Desk
Zoho Desk
70.5%
Mid-Market
(51-1000 emp.)
Mindsay
Mindsay
48.1%
Zoho Desk
Zoho Desk
24.7%
Enterprise
(> 1000 emp.)
Mindsay
Mindsay
37.0%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Mindsay
Mindsay Industry
Airlines/Aviation
37.0%
Transportation/Trucking/Railroad
25.9%
Leisure, Travel & Tourism
25.9%
Sports
3.7%
Retail
3.7%
Other
3.7%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.1%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.2%
Other
59.7%
Reviews
Most Helpful Favorable Review
Mindsay
Simon T.
Administrator in Retail

Mindsay's application is very easy to handle and aims users to be able to create bots in total autonomy. And Mindsay's teams is very reactive and attentive about questions or suggestions from their clients. Consultants can use this solution to implement a...

Zoho Desk
GM
Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Mindsay
Maxime G.
User in Leisure, Travel & Tourism

- Discussion tree view validation (Project scoping phase) could be optimised - Knowledge base edition and update could be optimised

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Mindsay
Mindsay Discussions
Monty the Mongoose crying
Mindsay has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
Mindsay
Mindsay Screenshots
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