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Compare Microsoft 365 and Microsoft Outlook 
At a Glance
Market Segments
Mid-Market (35.3% of reviews)
Enterprise (39.0% of reviews)
Entry-Level Pricing
$6.00 1 User Per Month
No pricing available
Microsoft 365
Star Rating
(5,666)4.6 out of 5
Market Segments
Mid-Market (35.3% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 1 User Per Month
Browse all 3 pricing plansMicrosoft Outlook
Star Rating
(3,276)4.5 out of 5
Market Segments
Enterprise (39.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft OutlookSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Outlook excels in providing a comprehensive email and calendar experience, with users appreciating the ability to manage emails, calendars, and meetings all in one place. Features like meeting room booking and rule creation for email classification enhance its functionality, making it a favorite among those who prioritize organization.
- Users say that Microsoft 365 shines with its suite of applications, offering seamless navigation and integration across web and desktop platforms. The introduction of Microsoft Copilot has been particularly praised for enhancing productivity, allowing users to easily access emails and chat with colleagues, which is a significant advantage for teams that rely on collaboration.
- Reviewers mention that while both products are user-friendly, Microsoft Outlook stands out for its ease of setup and daily usability. Many users highlight how quickly they can implement and integrate it into their workflows, making it a go-to choice for those who need a reliable email client for both work and personal use.
- According to verified reviews, Microsoft 365 users appreciate the AI features that enhance their experience, such as the AI-driven tools that improve task management and collaboration. However, some users feel that Outlook's advanced features, like customizable notifications and multi-calendar management, provide a more tailored experience for individual users.
- G2 reviewers report that Microsoft Outlook has a strong presence in the enterprise market, with many users from larger organizations praising its robust features for managing complex schedules and tasks. In contrast, Microsoft 365 is more favored by mid-market users, who enjoy its flexibility and range of applications.
- Users say that while both products offer solid support, Microsoft Outlook receives slightly higher marks for its quality of support, with users noting the helpfulness of customer service during integration. This can be a crucial factor for businesses looking for reliable assistance during implementation.
Pricing
Entry-Level Pricing
Microsoft 365
Microsoft 365 Business Basic
$6.00
1 User Per Month
Business Basic combines web and mobile versions of the Office apps, business email with Exchange, user management, 1 TB of OneDrive storage, and Teams for up to 300 users.
- Identity, access, and user management for up to 300 employees
- Custom business email (you@yourbusiness.com
- Web and mobile versions of Word, Excel, PowerPoint, and Outlook
Microsoft Outlook
No pricing availableFree Trial
Microsoft 365
Free Trial is available
Microsoft Outlook
No trial information availableRatings
Meets Requirements
9.3
4,691
9.2
2,546
Ease of Use
9.0
4,743
9.0
2,618
Ease of Setup
8.9
1,302
9.1
800
Ease of Admin
8.7
966
8.6
306
Quality of Support
8.5
3,960
8.6
2,078
Has the product been a good partner in doing business?
8.8
939
8.9
287
Product Direction (% positive)
8.8
4,628
8.5
2,478
Features by Category
File Management
9.3
182
Not enough data
9.3
180
Not enough data
9.4
179
Not enough data
9.0
173
Not enough data
8.9
174
Not enough data
Agentic AI - Cloud Content Collaboration
8.7
78
Not enough data
8.7
77
Not enough data
8.8
78
Not enough data
Collaboration
9.2
178
Not enough data
9.5
178
Not enough data
9.1
178
Not enough data
8.8
174
Not enough data
Administration
9.2
173
Not enough data
9.2
172
Not enough data
9.1
169
Not enough data
8.9
170
Not enough data
8.8
165
Not enough data
9.4
175
Not enough data
Platform
9.3
186
Not enough data
8.9
180
Not enough data
9.0
181
Not enough data
8.8
182
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
9.4
181
Not enough data
9.3
183
Not enough data
8.8
179
Not enough data
Business Instant Messaging
9.1
181
Not enough data
9.2
180
Not enough data
Business Instant Messaging
9.1
180
Not enough data
9.2
183
Not enough data
9.0
177
Not enough data
Generative AI - Business Instant Messaging
8.7
133
Not enough data
AI - Business Instant Messaging
8.6
132
Not enough data
8.6
134
Not enough data
8.5
134
Not enough data
8.7
137
Not enough data
Agentic AI - Business Instant Messaging
8.6
86
Not enough data
8.5
86
Not enough data
Presenter Tools
8.9
126
Not enough data
8.5
127
Not enough data
8.2
124
Not enough data
8.6
124
Not enough data
Conferencing Options
8.9
130
Not enough data
9.0
128
Not enough data
9.0
132
Not enough data
Application Tools
8.9
122
Not enough data
8.6
124
Not enough data
8.9
124
Not enough data
Agentic AI - Screen Sharing
8.1
39
Not enough data
Platform Basics
8.7
164
Not enough data
8.8
164
Not enough data
9.1
164
Not enough data
Platform Content
8.8
165
Not enough data
8.3
164
Not enough data
8.6
157
Not enough data
9.1
161
Not enough data
Platform Additional Functionality
8.9
158
Not enough data
8.9
158
Not enough data
9.1
165
Not enough data
Generative AI
8.2
109
Not enough data
7.9
107
Not enough data
7.4
106
Not enough data
8.0
108
Not enough data
7.2
105
Not enough data
7.9
106
Not enough data
7.6
104
Not enough data
Inbox Tools
8.9
211
9.0
1052
9.0
210
8.9
1115
9.0
209
9.2
1121
9.1
209
9.2
1129
Coordination Tools
9.2
213
9.3
1131
9.0
209
8.9
1110
8.7
207
8.8
1063
Software Options
9.3
213
9.2
1120
8.8
213
8.7
1066
Email Client - Agentic AI
8.3
79
7.4
104
8.2
79
7.7
108
Calculating
9.2
183
Not enough data
9.1
182
Not enough data
Insights
8.7
181
Not enough data
9.1
179
Not enough data
Editing
8.8
180
Not enough data
8.8
178
Not enough data
8.9
176
Not enough data
Functionality
8.5
177
Not enough data
8.9
180
Not enough data
9.0
175
Not enough data
9.1
178
Not enough data
Applications
9.3
1294
Not enough data
9.1
1219
Not enough data
8.8
1201
Not enough data
Collaboration
9.0
1197
Not enough data
8.8
1097
Not enough data
8.7
1160
Not enough data
Management
8.8
1182
Not enough data
9.1
1232
Not enough data
9.2
1264
Not enough data
Agentic AI - Office Suites
8.1
127
Not enough data
8.2
129
Not enough data
Collaboration Tools
9.1
194
Not enough data
9.1
192
Not enough data
8.6
188
Not enough data
9.2
190
Not enough data
9.2
190
Not enough data
Meeting Coordination
9.2
196
Not enough data
9.0
191
Not enough data
9.1
191
Not enough data
9.1
186
Not enough data
Software Type
9.0
194
Not enough data
9.1
191
Not enough data
9.2
192
Not enough data
Agentic AI - Video Conferencing
8.5
78
Not enough data
8.4
77
Not enough data
8.3
77
Not enough data
Survey Management
8.8
46
Not enough data
9.0
44
Not enough data
8.7
45
Not enough data
8.9
46
Not enough data
Survey Customization
8.6
46
Not enough data
8.8
47
Not enough data
8.7
44
Not enough data
8.8
45
Not enough data
Survey Insights
8.9
45
Not enough data
9.0
44
Not enough data
9.0
44
Not enough data
8.9
45
Not enough data
Agentic AI - Survey
9.2
13
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
Calendar View
9.0
203
8.9
1204
8.9
206
8.9
1205
Shared Calendar
9.0
204
9.0
1203
8.9
204
8.8
1159
Accessibility
8.8
196
8.8
1054
8.7
197
8.5
1069
Integration
8.9
198
8.8
1115
8.8
201
8.8
1126
8.9
199
8.9
1152
Notifications
9.0
201
9.0
1156
8.6
198
8.5
967
Generative AI
7.8
140
7.4
419
8.0
136
7.5
419
7.9
135
7.3
420
Agentic AI - Calendar
7.8
74
7.6
154
Notifications
9.0
112
Not enough data
8.7
110
Not enough data
8.9
109
Not enough data
Settings
9.1
114
Not enough data
9.1
111
Not enough data
9.0
111
Not enough data
Personalization
8.6
109
Not enough data
8.9
109
Not enough data
Integrations
8.9
111
Not enough data
8.9
106
Not enough data
8.3
106
Not enough data
9.0
109
Not enough data
8.8
106
Not enough data
Generative AI
8.5
81
Not enough data
8.5
79
Not enough data
8.2
80
Not enough data
8.4
81
Not enough data
8.3
81
Not enough data
Agentic AI - Online Appointment Scheduling
8.8
45
Not enough data
9.0
45
Not enough data
8.9
45
Not enough data
Design
8.8
234
Not enough data
8.9
236
Not enough data
8.7
233
Not enough data
Collaboration
9.2
236
Not enough data
9.2
236
Not enough data
File Types
9.4
241
Not enough data
9.1
239
Not enough data
8.6
231
Not enough data
Edit & Revise
8.9
240
Not enough data
8.8
235
Not enough data
9.2
239
Not enough data
Integrate & Embed
8.8
233
Not enough data
8.6
232
Not enough data
8.9
235
Not enough data
Operating System
9.4
237
Not enough data
8.5
230
Not enough data
7.9
222
Not enough data
Generative AI
8.1
176
Not enough data
8.2
176
Not enough data
7.8
172
Not enough data
8.0
175
Not enough data
7.9
170
Not enough data
Agentic AI - Document Creation
8.4
93
Not enough data
Sorting & Filtering
8.9
219
Not enough data
9.1
216
Not enough data
8.6
211
Not enough data
8.9
215
Not enough data
Integrations
9.3
217
Not enough data
8.5
208
Not enough data
8.2
203
Not enough data
Time Management
8.9
209
Not enough data
9.1
215
Not enough data
8.8
211
Not enough data
Generative AI
8.4
160
Not enough data
8.3
159
Not enough data
8.5
160
Not enough data
Agentic AI - Email Management
8.6
90
Not enough data
8.6
90
Not enough data
Generative AI
Not enough data
7.8
457
Not enough data
7.8
455
Not enough data
7.7
452
Not enough data
7.8
137
Not enough data
8.2
142
Not enough data
8.0
139
Categories
Categories
Shared Categories
Microsoft 365 and Microsoft Outlook are categorized as Email Client and Calendar
Unique Categories
Microsoft 365 is categorized as Email Management, Business Instant Messaging, Screen Sharing, Spreadsheets, Presentation, Online Appointment Scheduling, Document Creation, Cloud Content Collaboration, Office Suites, Survey, and Video Conferencing
Microsoft Outlook is categorized as Email
Reviews
Reviewers' Company Size
Microsoft 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Outlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.7%
Education Management
5.8%
Computer Software
5.2%
Higher Education
4.9%
Hospital & Health Care
4.1%
Other
69.2%
Information Technology and Services
13.4%
Computer Software
8.2%
Hospital & Health Care
3.7%
Financial Services
3.7%
Higher Education
3.4%
Other
67.5%
Alternatives
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