# Microsoft Teams, Zoom Workplace vs Dialpad Connect Comparison

| | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 19,035 | 56,400 | 4,165 | 
| **Largest Market Segment** | Enterprise (39.5% of reviews) | Small-Business (50.9% of reviews) | Small-Business (57.8% of reviews) | 
| **Entry Level Price** | $4.80 1 User Per Month | Free | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### Microsoft Teams

Pros:
- Team Collaboration (895 reviews)
- Ease of Use (845 reviews)

Cons:
- Slow Loading (418 reviews)
- Performance Issues (265 reviews)

### Zoom Workplace

Pros:
- Ease of Use (2497 reviews)
- Video Quality (2115 reviews)

Cons:
- Missing Features (803 reviews)
- Audio Problems (708 reviews)

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

---
## Ratings Comparison
| Rating | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (14157 reviews) | 9.2 (42712 reviews) | 8.9 (3225 reviews) | 
  | **Ease of Use** | 8.8 (14399 reviews) | 9.1 (42874 reviews) | 9.1 (3400 reviews) | 
  | **Ease of Setup** | 9.1 (4746 reviews) | 9.1 (13974 reviews) | 9.0 (1229 reviews) | 
  | **Ease of Admin** | 8.7 (2802 reviews) | 9.0 (12516 reviews) | 8.9 (1136 reviews) | 
  | **Quality of Support** | 8.6 (11407 reviews) | 8.7 (31571 reviews) | 8.5 (2511 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (2821 reviews) | 9.1 (11689 reviews) | 8.9 (1060 reviews) | 
  | **Product Direction (% positive)** | 8.6 (13445 reviews) | 8.4 (40168 reviews) | 8.2 (3072 reviews) | 

---
## Pricing

### Microsoft Teams

#### Entry-Level Pricing

Plan: Teams Essentials

Price: $4.80 1 User Per Month

Key Features:
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
-  Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.

[Learn more about Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)

#### Free Trial

No

### Zoom Workplace

#### Entry-Level Pricing

Plan: Basic

Price: Free

Key Features:
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting

[Browse all 4 editions](https://www.g2.com/products/zoom-workplace/pricing)

#### Free Trial

Yes

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Communication

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Dialpad Connect** | 8.3/10 | 31 |

#### Lead Facilitation

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 7.7 (25 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 7.5 (25 reviews) | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.2 (25 reviews) | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.1 (26 reviews) | 

#### Organization

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.1 (25 reviews) | 
| **Data Entry** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.9 (25 reviews) | 

#### Performance Analysis

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 8.2 (26 reviews) | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.4 (26 reviews) | 

#### Sales Analysis

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 8.1 (24 reviews) | 
| **Sales Forecasting ** | Not enough data | Not enough data | 8.0 (24 reviews) | 

#### Generative AI

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.3 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Virtual Classroom

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 8210 |
| **Dialpad Connect** | N/A | N/A |

#### Content Sharing

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Video Streaming** | Not enough data | 9.0 (6585 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | Not enough data | 9.1 (6783 reviews) ✓ Verified | Not enough data | 
| **File Sharing** | Not enough data | 8.8 (6025 reviews) ✓ Verified | Not enough data | 

#### Collaboration

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Whiteboard** | Not enough data | 8.6 (5131 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | Not enough data | 9.1 (6774 reviews) ✓ Verified | Not enough data | 
| **Participation Controls** | Not enough data | 9.0 (6519 reviews) ✓ Verified | Not enough data | 
| **Survey Tools** | Not enough data | 8.7 (4987 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | Not enough data | 9.3 (7127 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Technical Support** | Not enough data | 8.5 (5075 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | Not enough data | 9.0 (6335 reviews) ✓ Verified | Not enough data | 
| **Markup Tools** | Not enough data | 8.7 (4826 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Virtual Classroom

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 8.0 (106 reviews) | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | 8.5/10 | 10562 |
| **Zoom Workplace** | 8.5/10 | 720 |
| **Dialpad Connect** | N/A | N/A |

#### Business Instant Messaging

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **File Sharing** | 8.9 (9005 reviews) | 8.6 (513 reviews) | Not enough data | 
| **Notifications** | 8.7 (9198 reviews) | 8.7 (527 reviews) | Not enough data | 
| **Search** | 8.4 (8504 reviews) | 8.5 (504 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Audio Conferencing** | 9.0 (8471 reviews) | 9.0 (524 reviews) | Not enough data | 
| **Video Conferencing** | 9.0 (8456 reviews) | 9.2 (542 reviews) | Not enough data | 

#### Business Instant Messaging

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Mobile Application** | 8.8 (8195 reviews) | 8.9 (509 reviews) | Not enough data | 
| **Web Application** | 8.8 (8378 reviews) | 8.9 (512 reviews) | Not enough data | 
| **Integrations** | 8.7 (7382 reviews) | 8.5 (507 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Text Summarization** | 8.2 (1037 reviews) | 8.5 (175 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **AI Powered Search** | 8.1 (999 reviews) | 8.4 (171 reviews) | Not enough data | 
| **Smart Notifications** | 8.3 (997 reviews) | 8.4 (172 reviews) | Not enough data | 
| **AI Powered Language Translation** | 8.0 (983 reviews) | 8.3 (170 reviews) | Not enough data | 
| **Content Generation** | 8.1 (976 reviews) | 8.2 (169 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Cross-system Integration** | 8.0 (590 reviews) | 7.7 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (575 reviews) | 7.6 (76 reviews) | Not enough data | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 116 |
| **Dialpad Connect** | N/A | N/A |

#### Grammar

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Grammar Check** | Not enough data | 9.0 (75 reviews) | Not enough data | 
| **Tone Check** | Not enough data | 8.7 (75 reviews) | Not enough data | 
| **Sentence Formatting** | Not enough data | 9.0 (76 reviews) | Not enough data | 

#### Formatting

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Plagiarism Check** | Not enough data | 8.7 (72 reviews) | Not enough data | 
| **Style Editor** | Not enough data | 8.4 (70 reviews) | Not enough data | 
| **Citation Finder** | Not enough data | 8.5 (72 reviews) | Not enough data | 

#### Content 

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Idea Recommendation** | Not enough data | 8.7 (71 reviews) | Not enough data | 
| **Content Generation** | Not enough data | 8.5 (71 reviews) | Not enough data | 
| **Form Generation** | Not enough data | 8.6 (70 reviews) | Not enough data | 

#### Product Type

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Standalone Application** | Not enough data | 8.9 (70 reviews) | Not enough data | 
| **Plugin** | Not enough data | 8.8 (69 reviews) | Not enough data | 

#### Generative AI

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (67 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.0 (71 reviews) | Not enough data | 

### Collaborative Whiteboard

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 396 |
| **Dialpad Connect** | N/A | N/A |

#### Design Tools

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Drawing** | Not enough data | 8.6 (295 reviews) | Not enough data | 
| **Marker Colors** | Not enough data | 8.5 (288 reviews) | Not enough data | 
| **Mind Mapping** | Not enough data | 8.2 (279 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.3 (281 reviews) | Not enough data | 
| **Drag-and-Drop** | Not enough data | 8.6 (287 reviews) | Not enough data | 

#### Communication Tools

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Voting** | Not enough data | 8.7 (290 reviews) | Not enough data | 
| **Commenting** | Not enough data | 8.9 (293 reviews) | Not enough data | 

#### Integrations

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **CMS Integrations** | Not enough data | 8.2 (277 reviews) | Not enough data | 
| **Sharing** | Not enough data | 8.8 (289 reviews) | Not enough data | 

#### Software Offering

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **In-Browser** | Not enough data | 8.5 (284 reviews) | Not enough data | 
| **Desktop App** | Not enough data | 9.3 (295 reviews) | Not enough data | 
| **Mobile App** | Not enough data | 8.9 (289 reviews) | Not enough data | 

#### Agentic AI - Collaborative Whiteboard

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (79 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (80 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.8 (78 reviews) | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 24016 |
| **Dialpad Connect** | N/A | N/A |

#### Presenter Tools

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Live Preview** | Not enough data | 9.0 (16928 reviews) | Not enough data | 
| **Notifications Blocker** | Not enough data | 8.6 (12631 reviews) ✓ Verified | Not enough data | 
| **Remote Control** | Not enough data | 8.7 (13568 reviews) ✓ Verified | Not enough data | 
| **Switch Presenter** | Not enough data | 8.9 (17373 reviews) ✓ Verified | Not enough data | 

#### Conferencing Options

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | 9.1 (19399 reviews) ✓ Verified | Not enough data | 
| **Audio Conferencing** | Not enough data | 9.2 (19556 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | Not enough data | 9.3 (21555 reviews) ✓ Verified | Not enough data | 

#### Application Tools

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Password Protection** | Not enough data | 8.9 (16003 reviews) ✓ Verified | Not enough data | 
| **Recording** | Not enough data | 9.1 (19243 reviews) ✓ Verified | Not enough data | 
| **In-Browser Application** | Not enough data | 8.8 (16115 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Decision Making** | Not enough data | 7.5 (238 reviews) | Not enough data | 

### Screen and Video Capture

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.4/10 | 582 |
| **Dialpad Connect** | N/A | N/A |

#### Platform Basics

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Screen Capture** | Not enough data | 9.1 (415 reviews) | Not enough data | 
| **Video Capture** | Not enough data | 9.1 (413 reviews) | Not enough data | 
| **Image Editor** | Not enough data | 7.8 (379 reviews) | Not enough data | 

#### Platform Content

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Scrolling Capture** | Not enough data | 8.1 (375 reviews) | Not enough data | 
| **Text Extraction** | Not enough data | 7.8 (373 reviews) | Not enough data | 
| **Screen Record** | Not enough data | 9.0 (402 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **File Sharing** | Not enough data | 8.5 (401 reviews) | Not enough data | 
| **Platform Search** | Not enough data | 8.1 (375 reviews) | Not enough data | 

#### Agentic AI - Screen and Video Capture

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (134 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 175 |
| **Dialpad Connect** | N/A | N/A |

#### Inbox Tools

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Unified Inbox** | Not enough data | 8.1 (100 reviews) | Not enough data | 
| **Filters** | Not enough data | 8.2 (102 reviews) | Not enough data | 
| **Reminders** | Not enough data | 8.8 (103 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.8 (103 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Calendar** | Not enough data | 8.9 (111 reviews) | Not enough data | 
| **Contacts** | Not enough data | 8.8 (104 reviews) | Not enough data | 
| **Task Management** | Not enough data | 8.5 (103 reviews) | Not enough data | 

#### Software Options

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Desktop Application** | Not enough data | 9.1 (103 reviews) | Not enough data | 
| **Mobile Application** | Not enough data | 9.0 (102 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (50 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (51 reviews) | Not enough data | 

### Visitor Management

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 104 |
| **Dialpad Connect** | N/A | N/A |

#### Platform Basics

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Visitor Check-In** | Not enough data | 8.8 (62 reviews) | Not enough data | 
| **Mail Management** | Not enough data | 8.2 (58 reviews) | Not enough data | 
| **Visitor Database** | Not enough data | 8.7 (37 reviews) | Not enough data | 
| **Reports & Analytics** | Not enough data | 8.7 (39 reviews) | Not enough data | 
| **Blacklist Screenings** | Not enough data | 8.2 (38 reviews) | Not enough data | 
| **Badge Issuance** | Not enough data | 8.0 (39 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.3 (40 reviews) | Not enough data | 

#### Platform Data

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Automation** | Not enough data | 8.1 (59 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.3 (57 reviews) | Not enough data | 
| **Visitor Logs** | Not enough data | 8.2 (58 reviews) | Not enough data | 
| **Dashboard** | Not enough data | 8.4 (60 reviews) | Not enough data | 

#### Platform Interoperability

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Notifications** | Not enough data | 8.7 (63 reviews) | Not enough data | 
| **Hardware** | Not enough data | 8.2 (59 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Integration** | Not enough data | 8.6 (59 reviews) | Not enough data | 

#### Additional Functionality - Visitor Management

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **NDA & Contract Signing** | Not enough data | 8.0 (33 reviews) | Not enough data | 
| **Integrations with Relevant Software** | Not enough data | 8.0 (33 reviews) | Not enough data | 
| **Hardware Integration** | Not enough data | 8.5 (35 reviews) | Not enough data | 
| **Multi-lingual Support** | Not enough data | 7.7 (35 reviews) | Not enough data | 

#### Agentic AI - Visitor Management

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Decision Making** | Not enough data | 7.7 (25 reviews) | Not enough data | 

### Digital Signage

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 46 |
| **Dialpad Connect** | N/A | N/A |

#### Platform Basics

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Remotely Content Management** | Not enough data | 8.6 (25 reviews) | Not enough data | 
| **Content Scheduling** | Not enough data | 8.8 (26 reviews) | Not enough data | 
| **Multi-User Access** | Not enough data | 8.6 (28 reviews) | Not enough data | 

#### Platform Content

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Media Formats** | Not enough data | 8.5 (25 reviews) | Not enough data | 
| **Media Editor** | Not enough data | 7.9 (25 reviews) | Not enough data | 

#### Platform Interoperability

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Hardware** | Not enough data | 8.5 (27 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Screen Grouping** | Not enough data | 8.3 (28 reviews) | Not enough data | 
| **Asset Management Integration** | Not enough data | 8.0 (27 reviews) | Not enough data | 
| **Network Reporting** | Not enough data | 8.4 (24 reviews) | Not enough data | 

#### Agentic AI - Digital Signage

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 6.5 (8 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | 8.8/10 | 10407 |
| **Zoom Workplace** | 8.9/10 | 35649 |
| **Dialpad Connect** | 8.9/10 | 1588 |

#### Collaboration Tools

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Screen Sharing** | 9.0 (8147 reviews) ✓ Verified | 9.2 (30793 reviews) ✓ Verified | 8.7 (1270 reviews) | 
| **Presentations** | 9.1 (5754 reviews) ✓ Verified | Feature Not Available | 8.8 (287 reviews) | 
| **Whiteboarding** | Feature Not Available | Feature Not Available | 8.9 (44 reviews) | 
| **Live Chat** | 9.2 (6403 reviews) ✓ Verified | 9.1 (14835 reviews) ✓ Verified | 8.9 (322 reviews) | 
| **Hand Raising** | Feature Not Available | 9.1 (14821 reviews) ✓ Verified | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Scheduling** | 9.0 (7845 reviews) ✓ Verified | 8.9 (28186 reviews) ✓ Verified | 8.7 (1185 reviews) | 
| **Recording** | 8.9 (7042 reviews) ✓ Verified | 9.0 (27229 reviews) ✓ Verified | 8.8 (1107 reviews) | 
| **Participant Permissions** | 8.8 (7207 reviews) ✓ Verified | 8.9 (27469 reviews) ✓ Verified | 8.9 (354 reviews) | 
| **One-Click Join** | 8.9 (5689 reviews) ✓ Verified | 9.0 (15236 reviews) ✓ Verified | 9.2 (357 reviews) | 

#### Software Type

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Mobile** | 8.8 (7330 reviews) ✓ Verified | 8.9 (26539 reviews) ✓ Verified | 8.6 (1033 reviews) | 
| **Browser Application** | 8.7 (5325 reviews) ✓ Verified | 8.8 (13945 reviews) ✓ Verified | 9.0 (345 reviews) | 
| **Desktop Application** | 9.1 (5994 reviews) ✓ Verified | 9.2 (15881 reviews) ✓ Verified | 8.9 (262 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (708 reviews) | 7.8 (435 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.9 (714 reviews) | 7.8 (436 reviews) | Feature Not Available | 
| **Decision Making** | 7.9 (673 reviews) | 7.8 (413 reviews) | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 23 |

#### Feedback Management

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Feedback Analysis

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (18 reviews) | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 562 |
| **Dialpad Connect** | N/A | N/A |

#### Calendar View

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Multi-Calendar View** | Not enough data | 8.3 (392 reviews) | Not enough data | 
| **Customizable Viewing** | Not enough data | 8.5 (397 reviews) | Not enough data | 

#### Shared Calendar

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Calendar Collaboration** | Not enough data | 8.5 (385 reviews) | Not enough data | 
| **Multiple Calendar Management** | Not enough data | 8.3 (386 reviews) | Not enough data | 

#### Accessibility

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Screen Reader Compatibility** | Not enough data | 8.2 (380 reviews) | Not enough data | 
| **Keyboard Shortcuts** | Not enough data | 8.0 (377 reviews) | Not enough data | 

#### Integration

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Sync Multiple Calendars** | Not enough data | 8.3 (374 reviews) | Not enough data | 
| **Import Events** | Not enough data | 8.2 (380 reviews) | Not enough data | 
| **Software Integrations** | Not enough data | 8.5 (379 reviews) | Not enough data | 

#### Notifications

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Customized Calendar Notifications** | Not enough data | 8.3 (379 reviews) | Not enough data | 
| **Location-Based Alerts** | Not enough data | 7.9 (375 reviews) | Not enough data | 

#### Generative AI

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.4 (298 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.5 (303 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 7.5 (307 reviews) | Not enough data | 

#### Agentic AI - Calendar

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (117 reviews) | Not enough data | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 9.2/10 | 77 |
| **Dialpad Connect** | N/A | N/A |

#### Design

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Graphics** | Not enough data | 9.2 (43 reviews) | Not enough data | 
| **Templates** | Not enough data | 9.3 (43 reviews) | Not enough data | 
| **Themes** | Not enough data | 9.3 (43 reviews) | Not enough data | 

#### Collaboration

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Multi-User Collaboration** | Not enough data | 9.4 (46 reviews) | Not enough data | 
| **Real-Time Communication** | Not enough data | 9.3 (45 reviews) | Not enough data | 

#### File Types

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Export** | Not enough data | 9.0 (42 reviews) | Not enough data | 
| **Import** | Not enough data | 9.1 (42 reviews) | Not enough data | 
| **Web Publishing** | Not enough data | 8.9 (42 reviews) | Not enough data | 

#### Edit & Revise

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Revision History** | Not enough data | 9.1 (44 reviews) | Not enough data | 
| **Suggestion Mode** | Not enough data | 9.0 (42 reviews) | Not enough data | 
| **Document Editor** | Not enough data | 9.2 (42 reviews) | Not enough data | 

#### Integrate & Embed

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Calendar** | Not enough data | 9.3 (47 reviews) | Not enough data | 
| **Website** | Not enough data | 9.1 (43 reviews) | Not enough data | 
| **Applications** | Not enough data | 9.3 (45 reviews) | Not enough data | 

#### Operating System

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **PC Operating System** | Not enough data | 9.4 (45 reviews) | Not enough data | 
| **Mac Operating System** | Not enough data | 9.1 (45 reviews) | Not enough data | 
| **Linux Operating System** | Not enough data | 8.9 (41 reviews) | Not enough data | 

#### Generative AI

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (41 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.2 (42 reviews) | Not enough data | 
| **AI Text-to-Image** | Not enough data | 9.2 (41 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 9.4 (40 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 9.0 (41 reviews) | Not enough data | 

#### Agentic AI - Document Creation

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Proactive Assistance** | Not enough data | 9.3 (23 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 884 |
| **Dialpad Connect** | N/A | N/A |

#### Integrations

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | 7.7 (644 reviews) | Not enough data | 
| **Email Integration** | Not enough data | 8.6 (672 reviews) | Not enough data | 
| **Zoom Integration** | Not enough data | 8.9 (673 reviews) | Not enough data | 
| **Google Meet Integration** | Not enough data | 7.7 (638 reviews) | Not enough data | 
| **Salesforce Integration** | Not enough data | 7.6 (631 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | 8.1 (643 reviews) | Not enough data | 
| **Personalized Links** | Not enough data | 8.5 (658 reviews) | Not enough data | 
| **Personalized Web Embed** | Not enough data | 8.1 (630 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | 8.4 (639 reviews) | Not enough data | 
| **Automatic Updates** | Not enough data | 8.5 (655 reviews) | Not enough data | 
| **Buffer Times** | Not enough data | 8.4 (653 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (165 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.5 (168 reviews) | Not enough data | 

### Desk Booking

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 42 |
| **Dialpad Connect** | N/A | N/A |

#### Seating Options

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Amenities** | Not enough data | 8.4 (19 reviews) | Not enough data | 
| **Automatic Grouping** | Not enough data | 8.1 (19 reviews) | Not enough data | 
| **Predefined Neighborhoods** | Not enough data | 8.6 (19 reviews) | Not enough data | 
| **Recurring Reservations** | Not enough data | 8.9 (19 reviews) | Not enough data | 

#### Tech Stack

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Moble App Offering** | Not enough data | 8.5 (21 reviews) | Not enough data | 
| **Employee Communications Integrations** | Not enough data | 8.8 (20 reviews) | Not enough data | 
| **Calendar Integrations** | Not enough data | 9.2 (23 reviews) | Not enough data | 
| **SSO Compatible** | Not enough data | 8.5 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.6 (19 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.5 (19 reviews) | Not enough data | 
| **AI Text-to-3D** | Not enough data | 7.2 (19 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 7.5 (19 reviews) | Not enough data | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.6/10 | 243 |
| **Dialpad Connect** | N/A | N/A |

#### Meeting Prep - AI Meeting Assistants

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Agenda Management** | Not enough data | 8.5 (122 reviews) | Not enough data | 
| **Virtual Meeting Hosting** | Not enough data | 8.8 (131 reviews) | Not enough data | 
| **Automated Scheduling** | Not enough data | 8.5 (126 reviews) | Not enough data | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Automated Note-Taking** | Not enough data | 9.0 (155 reviews) | Not enough data | 
| **Voice Recognition** | Not enough data | 8.7 (125 reviews) | Not enough data | 
| **Action Item Tracking** | Not enough data | 8.8 (129 reviews) | Not enough data | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.3 (122 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.5 (124 reviews) | Not enough data | 
| **Smart Summaries** | Not enough data | 9.1 (140 reviews) | Not enough data | 

#### Accessibility - AI Meeting Assistants

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Language Translation** | Not enough data | 8.4 (123 reviews) | Not enough data | 
| **Real-Time Transcription** | Not enough data | 8.6 (128 reviews) | Not enough data | 
| **Accessibility Guidelines Compliance** | Not enough data | 8.3 (116 reviews) | Not enough data | 

#### Agentic AI - AI Meeting Assistants

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (77 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.9 (78 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.1 (81 reviews) | Not enough data | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | 10.0 (5 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Dialpad Connect** | 8.6/10 | 991 |

#### Platform Basics - VoIP Providers

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 7.9 (25 reviews) | 
| **Call Management** | Not enough data | Not enough data | 9.2 (38 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | 9.0 (27 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.7 (42 reviews) | 
| **Virtual PBX** | Not enough data | Not enough data | 7.6 (24 reviews) | 
| **SIP trunking services** | Not enough data | Not enough data | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 9.2 (926 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | Not enough data | 8.3 (437 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | Not enough data | 9.1 (718 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | Not enough data | 8.4 (453 reviews) ✓ Verified | 
| **Conference Calls** | Not enough data | Not enough data | 8.9 (633 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 9.1 (627 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (23 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.5 (24 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.0 (23 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.3 (23 reviews) | 

#### Access

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 8.7 (519 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | Not enough data | 8.7 (576 reviews) ✓ Verified | 
| **Individual Download** | Not enough data | Not enough data | 9.1 (690 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 8.6 (641 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | Not enough data | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | Not enough data | 9.3 (786 reviews) ✓ Verified | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Dialpad Connect** | 8.7/10 | 792 |

#### Agentic AI - Outbound Call Tracking

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (10 reviews) | 

#### Calling

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 9.0 (604 reviews) | 
| **Generate Location** | Not enough data | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | Not enough data | 9.1 (635 reviews) | 
| **Click-to-Call** | Not enough data | Not enough data | 9.1 (650 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 8.6 (12 reviews) | 

#### Contacts

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.7 (644 reviews) | 
| **Information Locater** | Not enough data | Not enough data | 8.6 (572 reviews) | 
| **Record Prospect Data** | Not enough data | Not enough data | 8.6 (514 reviews) | 

#### Insights

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.5 (489 reviews) | 
| **Daily Summary** | Not enough data | Not enough data | 8.7 (551 reviews) | 
| **Automated Voicemails** | Not enough data | Not enough data | 8.8 (263 reviews) | 
| **Automated Emails** | Not enough data | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | Not enough data | 8.3 (400 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 9.1 (13 reviews) | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 16 |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Productivity Bots

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.6 (11 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.2 (10 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 2573 |
| **Dialpad Connect** | 9.1/10 | 159 |

#### Agentic AI - UCaaS Platforms

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.8 (10 reviews) | Not enough data | 

#### Extensions

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.9 (1484 reviews) ✓ Verified | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 8.8 (1460 reviews) ✓ Verified | 9.2 (99 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.7 (1369 reviews) | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | 8.8 (1381 reviews) ✓ Verified | 9.1 (124 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.7 (1334 reviews) | Feature Not Available | 
| **File Sharing** | Not enough data | 8.9 (1776 reviews) ✓ Verified | 9.3 (90 reviews) | 
| **Voice Conferencing** | Not enough data | 9.2 (2023 reviews) ✓ Verified | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.3 (2107 reviews) ✓ Verified | 9.3 (84 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 8.8 (1603 reviews) ✓ Verified | 8.9 (100 reviews) ✓ Verified | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | 8.5/10 | 207 |
| **Zoom Workplace** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Action Item extraction** | 8.5 (118 reviews) | Not enough data | Not enough data | 
| **Summary Generation** | 8.9 (131 reviews) | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Speech-to-text Transcription** | 8.8 (131 reviews) | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Team-based Access** | 8.7 (128 reviews) | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Multi-Language and Accent Support** | 8.2 (116 reviews) | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Integrations** | 8.3 (124 reviews) | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Access Control** | 8.7 (117 reviews) | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Semantic Search** | 8.1 (108 reviews) | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Speaker Recognition** | 8.7 (125 reviews) | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Microsoft Teams (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)

**Unique to Zoom Workplace (17):** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants), [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Collaborative Whiteboard Software](https://www.g2.com/categories/collaborative-whiteboard), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Visitor Management Software](https://www.g2.com/categories/visitor-management), [Digital Signage Software](https://www.g2.com/categories/digital-signage), [Document Creation Software](https://www.g2.com/categories/document-creation), [Screen and Video Capture Software](https://www.g2.com/categories/screen-and-video-capture), [Calendar Software](https://www.g2.com/categories/calendar-software), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)

**Unique to Dialpad Connect (8):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Microsoft Teams | Zoom Workplace | Dialpad Connect | 
|---|---|---|---|
| **Small-Business** | 22.0% | 50.9% | 57.8% | 
| **Mid-Market** | 38.4% | 31.3% | 32.7% | 
| **Enterprise** | 39.5% | 17.7% | 9.5% | 

### By Industry

#### Microsoft Teams

- **Information Technology and Services:** 17.2%
- **Computer Software:** 9.3%
- **Financial Services:** 3.7%
- **Education Management:** 3.5%
- **Marketing and Advertising:** 3.5%
- **Higher Education:** 3.3%
- **Hospital & Health Care:** 3.2%
- **Accounting:** 2.5%
- **Telecommunications:** 2.1%
- **Insurance:** 2.0%
- **Other:** 49.7%

#### Zoom Workplace

- **Information Technology and Services:** 8.9%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 5.7%
- **Education Management:** 5.5%
- **Higher Education:** 4.7%
- **Non-Profit Organization Management:** 4.0%
- **Financial Services:** 3.4%
- **E-Learning:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Other:** 50.4%

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

---
## Alternatives

### Alternatives to Microsoft Teams

- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48033 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39065 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12461 reviews)
- [Otter.ai](https://www.g2.com/products/otter-ai/reviews) — 4.4/5 stars (493 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) — 4.4/5 stars (267 reviews)
- [Lark](https://www.g2.com/products/lark-lark/reviews) — 4.5/5 stars (179 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17098 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15397 reviews)

### Alternatives to Zoom Workplace

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48033 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5824 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39065 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17098 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1370 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1240 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1588 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3375 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1370 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)

---
## Top Discussions

### Microsoft Teams

- Title: [What is the use of Microsoft teams?](https://www.g2.com/discussions/what-is-the-use-of-microsoft-teams) — 19 comments, 6 upvotes
  > **Top comment:** "Collaboration "
- Title: [What software do you need for Microsoft teams?](https://www.g2.com/discussions/what-software-do-you-need-for-microsoft-teams) — 18 comments, 10 upvotes
  > **Top comment:** "To use Microsoft Teams effectively, you typically need the following software and components:

Microsoft Teams Application: You can download and install..."
- Title: [What are Microsoft teams features?](https://www.g2.com/discussions/what-are-microsoft-teams-features) — 12 comments, 4 upvotes
  > **Top comment:** "most used features in my work place
text based chat
video calling
team meetings"
- Title: [Does it integrate with gmail](https://www.g2.com/discussions/15479-does-it-integrate-with-gmail) — 9 comments, 2 upvotes
  > **Top comment:** "No"
- Title: [Is there a way to mute notifcations?](https://www.g2.com/discussions/33039-is-there-a-way-to-mute-notifcations) — 7 comments, 4 upvotes
  > **Top comment:** "If you go to "Channel notifications" in your settings, you can adjust notifications (and turn most of them off). "

### Zoom Workplace

- Title: [How do you rate zoom for companies, what advantages does it offer?](https://www.g2.com/discussions/how-do-you-rate-zoom-for-companies-what-advantages-does-it-offer) — 48 comments, 15 upvotes
  > **Top comment:** "I like the fact that it works from any system, from phones to ipads, to your PCs, even has an app for apple car play.  The image seems to be more stable and..."
- Title: [What does Zoom do?](https://www.g2.com/discussions/what-does-zoom-do) — 29 comments, 11 upvotes
  > **Top comment:** "Creates a virtual live community place for connection and learning. "
- Title: [Is Zoom Workplace worth it?](https://www.g2.com/discussions/is-zoom-workplace-worth-it) — 28 comments, 37 upvotes
  > **Top comment:** "yes"
- Title: [What software do I need for zoom?](https://www.g2.com/discussions/what-software-do-i-need-for-zoom) — 26 comments, 10 upvotes
  > **Top comment:** "If you own a good laptop or computer, you can download it and it will be saved on your device."
- Title: [How do you add features in Zoom?](https://www.g2.com/discussions/how-do-you-add-features-in-zoom) — 17 comments, 1 upvote
  > **Top comment:** "Depending on which features you are trying to add, you would want to visit the Zoom Marketplace.

https://marketplace.zoom.us/

Best.

Peter K."

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/microsoft-teams-vs-zoom-workplace-vs-dialpad-connect)