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Compare Microsoft Teams Notifications and Talkdesk 
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At a Glance
Market Segments
Enterprise (44.1% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Microsoft Teams Notifications
Star Rating
(64)4.4 out of 5
Market Segments
Enterprise (44.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft Teams NotificationsTalkdesk
Star Rating
(2,500)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in its "Call Recording" feature, with a score of 9.4, allowing for comprehensive monitoring and quality assurance, while Microsoft Teams Notifications lacks a dedicated call recording feature, which some users find limiting for their needs.
- Reviewers mention that Talkdesk's "Omnichannel" capabilities score 9.0, providing seamless integration across various communication channels, whereas Microsoft Teams Notifications, with a lower score of 7.8 in "Mobile Access," may not offer the same level of flexibility for users on the go.
- G2 users highlight Talkdesk's superior "Performance Analysis" tools, scoring 9.1, which help in tracking agent performance effectively, while Microsoft Teams Notifications, with a score of 8.7 in "Quality of Support," may not provide the same depth of insights for performance management.
- Users on G2 appreciate Talkdesk's "Automation" features, particularly "Voice Activity Detection" and "Interactive Voice Response (IVR)," both scoring 9.1, which enhance user experience and operational efficiency, while Microsoft Teams Notifications does not have comparable automation capabilities.
- Reviewers say that Talkdesk's "Integrations" score of 9.1 is a significant advantage, allowing for easy connectivity with various third-party applications, whereas Microsoft Teams Notifications, with a score of 8.2 in "ServiceNow Integration," may not meet the same level of integration needs for some users.
- Users report that Talkdesk's "User, Role, and Access Management" feature scores 9.2, providing robust control over user permissions, which is crucial for larger teams, while Microsoft Teams Notifications does not offer the same level of granularity in user management, leading to potential security concerns.
Pricing
Entry-Level Pricing
Microsoft Teams Notifications
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Microsoft Teams Notifications
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
9.1
33
8.9
2,032
Ease of Use
8.8
35
9.1
2,042
Ease of Setup
8.6
6
8.8
1,066
Ease of Admin
Not enough data
8.9
930
Quality of Support
8.7
27
8.8
1,810
Has the product been a good partner in doing business?
Not enough data
8.9
914
Product Direction (% positive)
8.1
31
8.7
1,940
Features by Category
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.0
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.8
52
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
Not enough data
9.2
821
|
Verified
Not enough data
8.6
542
|
Verified
Not enough data
8.4
527
|
Verified
Not enough data
8.3
518
|
Verified
Not enough data
8.5
548
|
Verified
Generative AI
Not enough data
8.2
185
Functions
Not enough data
8.9
963
|
Verified
Not enough data
9.0
984
|
Verified
Not enough data
9.0
835
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.9
714
Not enough data
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
31
Not enough data
8.7
31
Not enough data
8.4
31
Not enough data
8.4
31
Administrative
Not enough data
8.8
913
|
Verified
Not enough data
9.1
929
|
Verified
Not enough data
8.8
1017
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.8
578
|
Verified
ServiceNow Apps
8.2
11
9.4
45
8.5
12
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
260
|
Verified
Not enough data
9.1
241
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.8
216
|
Verified
Administration
Not enough data
9.0
239
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
9.2
260
|
Verified
Not enough data
8.7
210
|
Verified
Not enough data
9.0
217
|
Verified
Platform
Not enough data
8.3
189
Not enough data
7.9
198
Not enough data
8.8
221
Not enough data
9.0
223
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Generative AI
Not enough data
7.8
100
Workforce Management
Not enough data
9.1
220
Not enough data
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
24
Not enough data
8.6
24
Not enough data
9.0
24
Not enough data
9.0
24
Administrative
Not enough data
9.2
224
Not enough data
8.9
228
Customer Support
Not enough data
8.4
74
Not enough data
8.3
75
Not enough data
8.3
75
Automation
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.3
74
Artificial Intelligence
Not enough data
8.2
75
Not enough data
8.4
74
Not enough data
8.1
70
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
39
Not enough data
8.2
39
Not enough data
8.3
40
Not enough data
8.5
41
Not enough data
8.6
38
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
39
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.6
42
Automation
Not enough data
8.2
40
Not enough data
8.5
39
Not enough data
8.2
38
Autonomy
Not enough data
8.1
37
Not enough data
8.5
38
Not enough data
8.1
38
Not enough data
8.2
38
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft Teams Notifications and Talkdesk are categorized as ServiceNow Store Apps
Unique Categories
Microsoft Teams Notifications has no unique categories
Reviews
Reviewers' Company Size
Microsoft Teams Notifications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.3%
Computer Software
13.6%
Higher Education
6.8%
Human Resources
5.1%
Education Management
5.1%
Other
54.2%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.1%
Alternatives
Discussions
Microsoft Teams Notifications has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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