Compare Microsoft System Center vs Spiceworks Help Desk

See this
comparison of Microsoft System Center vs. Spiceworks Help Desk
based on data from user reviews. Microsoft System Center rates 4.1/5 stars with 483 reviews. Spiceworks Help Desk rates 4.3/5 stars with 279 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
YOU HOST IT
Free
 
Spiceworks Hosts It
Free
 
Free Trial Unavailable
Free Trial Unavailable
Microsoft System Center
Free Trial Unavailable
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
Ease of Use
Ease of Use
7.7
8.7
Ease of Setup
Ease of Setup
7.0
8.7
Ease of Admin
Ease of Admin
7.8
8.8
Quality of Support
Quality of Support
8.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
Product Direction (% positive)
Product Direction (% positive)
7.3
8.1
Meets Requirements
Microsoft System Center
8.6
Spiceworks Help Desk
8.6
Ease of Use
Microsoft System Center
7.7
Spiceworks Help Desk
8.7
Ease of Setup
Microsoft System Center
7.0
Spiceworks Help Desk
8.7
Ease of Admin
Microsoft System Center
7.8
Spiceworks Help Desk
8.8
Quality of Support
Microsoft System Center
8.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
Microsoft System Center
8.1
Spiceworks Help Desk
8.9
Product Direction (% positive)
Microsoft System Center
7.3
Spiceworks Help Desk
8.1

Features

Administration
Change Management
Microsoft System Center
8.6
Spiceworks Help Desk
8.6
Asset Management
Microsoft System Center
8.8
Spiceworks Help Desk
9.4
Reports & Analytics
Microsoft System Center
8.8
Spiceworks Help Desk
8.9
Service Desk
Help Desk
Microsoft System Center
8.8
Spiceworks Help Desk
9.8
Incident Reports
Microsoft System Center
8.4
Spiceworks Help Desk
10.0
Process Workflow
Microsoft System Center
8.4
Spiceworks Help Desk
8.6
Management
Reporting
Microsoft System Center
8.3
Spiceworks Help Desk
Not enough data available
Administration Console
Microsoft System Center
8.6
Spiceworks Help Desk
Not enough data available
Access Management
Microsoft System Center
8.3
Spiceworks Help Desk
Not enough data available
Asset Management
Microsoft System Center
8.3
Spiceworks Help Desk
Not enough data available
Policy Dictation
Microsoft System Center
8.1
Spiceworks Help Desk
Not enough data available
Functionality
Ticketing System
Microsoft System Center
9.3
Spiceworks Help Desk
Not enough data available
Performance Logging
Microsoft System Center
8.6
Spiceworks Help Desk
Not enough data available
Alerting
Microsoft System Center
9.2
Spiceworks Help Desk
Not enough data available
Automation
Microsoft System Center
9.2
Spiceworks Help Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
21.5%
21.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
65.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
12.9%
Microsoft System Center
Small-Business
21.5%
Mid-Market
32.9%
Enterprise
45.5%
Spiceworks Help Desk
Small-Business
21.5%
Mid-Market
65.6%
Enterprise
12.9%

Reviewers' Industry

 
Information Technology and Services
18.2%
Information Technology and Services
19.7%
 
Education Management
6.8%
Education Management
8.2%
 
Government Administration
5.6%
Higher Education
5.4%
 
Computer Software
5.0%
Hospital & Health Care
5.0%
 
Higher Education
4.1%
Retail
2.5%
 
Other
60.2%
Other
59.1%
Microsoft System Center
Information Technology and Services
18.2%
Education Management
6.8%
Government Administration
5.6%
Computer Software
5.0%
Higher Education
4.1%
Other
60.2%
Spiceworks Help Desk
Information Technology and Services
19.7%
Education Management
8.2%
Higher Education
5.4%
Hospital & Health Care
5.0%
Retail
2.5%
Other
59.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Information Technology and Services

I can see the characteristics of all the equipment, software installed, remote connection, install applications to all the computers in the network massively.

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
Kiersten T.
Administrator in Computer Software

Renewal of membership can become a costly business expense with minimal employees

User in Design

No complaints here. I think it’s easy to use from a request standpoint.

 
Microsoft System Center
Most Helpful Favorable Review
Administrator in Information Technology and Services

I can see the characteristics of all the equipment, software installed, remote connection, install applications to all the computers in the network massively.

Most Helpful Critical Review
Kiersten T.
Administrator in Computer Software

Renewal of membership can become a costly business expense with minimal employees

Spiceworks Help Desk
Most Helpful Favorable Review
Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
User in Design

No complaints here. I think it’s easy to use from a request standpoint.

Screenshots

 
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Microsoft System Center
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