Compare Microsoft System Center and OTRS 
At a Glance
Market Segments
Enterprise (46.1% of reviews)
Enterprise (59.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Microsoft System Center
Star Rating
(586)4.1 out of 5
Market Segments
Enterprise (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft System CenterOTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSMicrosoft System Center vs OTRS
When assessing the two solutions, reviewers found OTRS easier to use and set up. However, Microsoft System Center is easier to administer. Reviewers also preferred doing business with Microsoft System Center overall.
- Reviewers felt that OTRS meets the needs of their business better than Microsoft System Center.
- When comparing quality of ongoing product support, reviewers felt that OTRS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Microsoft System Center over OTRS.
Pricing
Entry-Level Pricing
Microsoft System Center
No pricing availableOTRS
No pricing availableFree Trial
Microsoft System Center
No trial information availableOTRS
No trial information availableRatings
Meets Requirements
8.6
478
9.2
33
Ease of Use
7.7
477
9.1
33
Ease of Setup
7.0
320
7.9
8
Ease of Admin
7.9
323
6.9
7
Quality of Support
8.0
444
9.0
28
Has the product been a good partner in doing business?
8.1
298
6.7
6
Product Direction (% positive)
7.4
461
7.1
32
Features by Category
Ticket and Case Management
Not enough data
9.1
27
|
Verified
Not enough data
8.8
27
|
Verified
Not enough data
8.9
25
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
23
|
Verified
Not enough data
8.7
25
Not enough data
8.8
27
|
Verified
Not enough data
8.5
18
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
19
|
Verified
Not enough data
8.4
22
|
Verified
Not enough data
7.5
16
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
15
|
Verified
Platform
Not enough data
Feature Not Available
Not enough data
6.7
8
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
8.6
23
|
Verified
Administration
8.7
62
|
Verified
9.3
21
|
Verified
8.6
63
|
Verified
9.1
19
|
Verified
8.7
65
|
Verified
9.3
20
|
Verified
Service Desk
8.7
58
|
Verified
9.3
20
|
Verified
8.5
59
|
Verified
9.0
21
|
Verified
8.3
59
|
Verified
9.1
20
|
Verified
Management
8.9
16
|
Verified
8.5
13
|
Verified
8.5
16
|
Verified
8.7
13
|
Verified
8.6
13
|
Verified
9.0
12
|
Verified
8.7
13
|
Verified
8.8
12
|
Verified
8.3
13
9.3
10
Functionality
8.6
13
|
Verified
9.2
14
|
Verified
8.5
14
8.1
14
9.0
16
|
Verified
8.8
14
|
Verified
8.8
15
|
Verified
9.4
11
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Management
9.4
8
Not enough data
8.6
6
Not enough data
9.2
8
Not enough data
Monitoring
8.8
8
Not enough data
8.3
7
Not enough data
8.1
6
Not enough data
Generative AI
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
12
Not enough data
Platform
9.0
8
Not enough data
8.8
13
Not enough data
9.2
6
Not enough data
8.3
13
Not enough data
8.3
10
Not enough data
Security
8.6
14
Not enough data
9.0
14
Not enough data
8.3
8
Not enough data
9.3
7
Not enough data
9.1
9
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft System Center and OTRS are categorized as IT Service Management (ITSM) Tools
Unique Categories
Microsoft System Center is categorized as Data Center Infrastructure Management (DCIM), Enterprise IT Management, Endpoint Management, and Patch Management
OTRS is categorized as Help Desk
Reviews
Reviewers' Company Size
Microsoft System Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Education Management
6.2%
Government Administration
5.5%
Computer Software
5.1%
Hospital & Health Care
3.9%
Other
60.2%
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Computer Software
5.4%
Other
40.5%
Alternatives
Discussions
What does Microsoft System Center do?
2 Comments
SC
Microsoft System Center is a suite of management tools for IT infrastructure. Components include SCCM for software deployment, SCOM for monitoring, VMM for...Read more
Microsoft System Center has no more discussions with answers
OTRS has no discussions with answers
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