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Compare Microsoft System Center and OpenText Service Management Automation X (SMAX) 
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At a Glance
Market Segments
Enterprise (46.1% of reviews)
Enterprise (57.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Microsoft System Center
Star Rating
(585)4.1 out of 5
Market Segments
Enterprise (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft System CenterOpenText Service Management Automation X (SMAX)
Star Rating
(72)4.2 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpenText Service Management Automation X (SMAX)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OpenText Service Management Automation X (SMAX) excels in Change Management with a score of 9.2, indicating a robust framework for managing changes effectively. In contrast, Microsoft System Center received a lower score of 8.7, suggesting that while it offers change management capabilities, it may not be as comprehensive as SMAX.
- Reviewers mention that the Ticketing System in OpenText SMAX is highly rated at 9.0, providing a seamless experience for incident management. Microsoft System Center, while still effective, scored 8.6, indicating that users may find SMAX's ticketing features more user-friendly and efficient.
- G2 users highlight the superior Automation capabilities of Microsoft System Center, which scored 8.8 compared to OpenText SMAX's 8.3. This suggests that users may find System Center's automation features more versatile and beneficial for streamlining IT operations.
- Users on G2 report that OpenText SMAX offers exceptional Real-Time Monitoring with a score of 8.9, which is crucial for proactive incident management. Microsoft System Center, while also providing monitoring features, scored slightly lower at 8.5, indicating that SMAX may provide a more responsive monitoring experience.
- Reviewers mention that OpenText SMAX shines in Reporting with a score of 9.1, allowing for detailed insights and analytics. Microsoft System Center, with a score of 8.9, still offers solid reporting features, but users may prefer the depth and clarity provided by SMAX's reporting tools.
- Users say that the Help Desk functionality in OpenText SMAX is rated at 9.3, making it a strong choice for organizations needing effective support solutions. Microsoft System Center's help desk features, rated at 8.7, may not meet the same level of user satisfaction, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
Microsoft System Center
No pricing availableOpenText Service Management Automation X (SMAX)
No pricing availableFree Trial
Microsoft System Center
No trial information availableOpenText Service Management Automation X (SMAX)
Free Trial is available
Ratings
Meets Requirements
8.6
478
8.5
67
Ease of Use
7.7
477
7.9
67
Ease of Setup
7.0
320
7.3
40
Ease of Admin
7.9
323
7.6
40
Quality of Support
8.0
444
7.9
66
Has the product been a good partner in doing business?
8.1
298
8.3
40
Product Direction (% positive)
7.4
461
7.8
63
Features by Category
Administration
8.7
62
|
Verified
9.2
6
|
Verified
8.6
63
|
Verified
8.5
8
|
Verified
8.7
65
|
Verified
8.1
7
|
Verified
Service Desk
8.7
58
|
Verified
9.3
7
|
Verified
8.5
59
|
Verified
8.8
8
|
Verified
8.3
59
|
Verified
9.0
7
|
Verified
Management
8.9
16
|
Verified
8.3
8
|
Verified
8.5
16
|
Verified
8.7
5
|
Verified
8.6
13
|
Verified
7.9
7
|
Verified
8.7
13
|
Verified
7.9
7
|
Verified
8.3
13
Not enough data
Functionality
8.6
13
|
Verified
8.8
8
|
Verified
8.5
14
Not enough data
9.0
16
|
Verified
8.3
7
|
Verified
8.8
15
|
Verified
8.1
7
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Management
9.4
8
Not enough data
8.6
6
Not enough data
9.2
8
Not enough data
Monitoring
8.8
8
Not enough data
8.3
7
Not enough data
8.1
6
Not enough data
Generative AI
Not enough data
Not enough data
Incident Management
Not enough data
8.6
14
Not enough data
8.2
14
Not enough data
8.5
14
Not enough data
8.1
13
Not enough data
8.3
11
Reporting
Not enough data
7.9
13
Not enough data
7.8
13
Not enough data
8.3
11
Access & Usability
Not enough data
7.6
11
Not enough data
8.5
13
Not enough data
8.2
11
Not enough data
7.4
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
12
Not enough data
Platform
9.0
8
Not enough data
8.8
13
Not enough data
9.2
6
Not enough data
8.3
13
Not enough data
8.3
10
Not enough data
Security
8.6
14
Not enough data
9.0
14
Not enough data
8.3
8
Not enough data
9.3
7
Not enough data
9.1
9
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft System Center and OpenText Service Management Automation X (SMAX) are categorized as IT Service Management (ITSM) Tools
Unique Categories
Microsoft System Center is categorized as Data Center Infrastructure Management (DCIM), Enterprise IT Management, Endpoint Management, and Patch Management
OpenText Service Management Automation X (SMAX) is categorized as Service Desk
Reviews
Reviewers' Company Size
Microsoft System Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenText Service Management Automation X (SMAX)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Education Management
6.2%
Government Administration
5.5%
Computer Software
5.1%
Hospital & Health Care
3.9%
Other
60.2%
Information Technology and Services
31.4%
Airlines/Aviation
5.7%
Telecommunications
4.3%
Insurance
4.3%
Hospital & Health Care
4.3%
Other
50.0%
Alternatives
Discussions
What does Microsoft System Center do?
2 Comments
SC
Microsoft System Center is a suite of management tools for IT infrastructure. Components include SCCM for software deployment, SCOM for monitoring, VMM for...Read more
Microsoft System Center has no more discussions with answers
OpenText Service Management Automation X (SMAX) has no discussions with answers
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