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Compare Microsoft Quick Assist and SolarWinds DameWare Remote Support 
Featured Products
At a Glance
Market Segments
Small-Business (44.8% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Microsoft Quick Assist
Star Rating
(31)4.3 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Microsoft Quick AssistSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Quick Assist excels in ease of use, with users highlighting its straightforward interface that allows for quick screen sharing and file transfers. Many appreciate how it simplifies tech support within organizations, making it a go-to tool for immediate assistance.
- Users say that SolarWinds DameWare Remote Support offers fast issue resolution, allowing technicians to address problems swiftly without long connection times. This feature is particularly beneficial for IT teams needing to resolve issues without disrupting end users.
- Reviewers mention that while both products have similar star ratings, SolarWinds DameWare Remote Support has a larger volume of reviews, indicating a more established user base. This can provide potential buyers with greater confidence in the product's reliability and performance.
- According to verified reviews, Microsoft Quick Assist is praised for its quick implementation and user-friendly design, making it accessible for users who may not be tech-savvy. This ease of setup is a significant advantage for small businesses looking for efficient solutions.
- G2 reviewers highlight that SolarWinds DameWare Remote Support shines in its unattended support capabilities, allowing IT professionals to resolve issues without needing to disturb the end user. This feature is particularly valued in environments where minimizing disruption is crucial.
- Users report that while Microsoft Quick Assist is effective for small businesses, it may lack some advanced features found in SolarWinds DameWare Remote Support, such as comprehensive session recording and diagnostics, which are essential for larger organizations needing detailed oversight and control.
Pricing
Entry-Level Pricing
Microsoft Quick Assist
No pricing availableSolarWinds DameWare Remote Support
No pricing availableFree Trial
Microsoft Quick Assist
No trial information availableSolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
8.8
19
9.1
60
Ease of Use
9.6
19
9.0
60
Ease of Setup
9.6
8
8.8
41
Ease of Admin
9.7
5
9.0
40
Quality of Support
9.0
16
8.2
48
Has the product been a good partner in doing business?
Not enough data
8.7
38
Product Direction (% positive)
8.7
18
7.1
57
Features by Category
Administration
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Administration
9.4
15
9.1
15
8.1
14
8.7
13
8.4
15
8.6
14
8.5
14
7.1
7
7.4
13
Feature Not Available
7.6
15
9.4
17
7.4
15
Feature Not Available
Platform
6.4
14
8.8
12
6.8
12
Feature Not Available
8.0
15
Feature Not Available
9.6
17
9.5
18
Security
8.2
15
7.2
6
8.4
15
Feature Not Available
8.3
14
Feature Not Available
Categories
Categories
Shared Categories
Microsoft Quick Assist and SolarWinds DameWare Remote Support are categorized as Remote Desktop
Unique Categories
Microsoft Quick Assist has no unique categories
SolarWinds DameWare Remote Support is categorized as Remote Support
Reviews
Reviewers' Company Size
Microsoft Quick Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.7%
Consulting
6.9%
Government Administration
6.9%
Writing and Editing
3.4%
Retail
3.4%
Other
58.6%
Information Technology and Services
13.2%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
64.7%
Alternatives
Discussions
Microsoft Quick Assist has no discussions with answers
SolarWinds DameWare Remote Support has no discussions with answers
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