# Microsoft Intune Enterprise Application Management, Prey vs ManageEngine ServiceDesk Plus Comparison

| | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 266 | 57 | 249 | 
| **Largest Market Segment** | Enterprise (41.4% of reviews) | Small-Business (53.7% of reviews) | Mid-Market (59.8% of reviews) | 
| **Entry Level Price** | No pricing available | $1.30 1 device slot per month/ billed yearly | Starts at $1195  (For 10 technicians annually) | 

---
## Top Pros & Cons

### Microsoft Intune Enterprise Application Management

Pros:
- Centralized Management (21 reviews)
- Security (21 reviews)

Cons:
- Setup Complexity (13 reviews)
- Complexity (12 reviews)

### Prey

Pros:
- Tracking (6 reviews)
- Device Management (5 reviews)

Cons:
- Connection Issues (2 reviews)
- Improvement Needed (2 reviews)

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (193 reviews) | 9.1 (48 reviews) | 8.6 (221 reviews) | 
  | **Ease of Use** | 8.6 (194 reviews) | 9.2 (52 reviews) | 8.5 (221 reviews) | 
  | **Ease of Setup** | 8.3 (150 reviews) | 9.6 (39 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 8.6 (136 reviews) | 9.4 (36 reviews) | 8.4 (159 reviews) | 
  | **Quality of Support** | 8.4 (185 reviews) | 9.7 (44 reviews) | 8.1 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (133 reviews) | 9.6 (36 reviews) | 8.3 (151 reviews) | 
  | **Product Direction (% positive)** | 9.4 (186 reviews) | 8.8 (48 reviews) | 8.1 (213 reviews) | 

---
## Pricing

### Microsoft Intune Enterprise Application Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Prey

#### Entry-Level Pricing

Plan: Prey Tracking

Price: $1.30 1 device slot per month/ billed yearly

Description: Monitor your organization's complete fleet with always-on tracking and more:

Key Features:
- Smart, always-on Tracking
- Missing Reports
- Geofences

[Browse all 3 editions](https://www.g2.com/products/prey/pricing)

#### Free Trial

Yes

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **Prey** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |

#### Ticket and Case Management

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.5 (32 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 8.9 (32 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.4 (33 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.5 (33 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.6 (32 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.1 (31 reviews) | 

#### Generative AI

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.8 (13 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.9 (13 reviews) | 

#### Agentic AI - Help Desk

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.4 (32 reviews) | 
| **Email to Case** | Not enough data | Not enough data | 9.1 (33 reviews) | 
| **Chat/Live Support** | Not enough data | Not enough data | 7.9 (27 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 7.1 (24 reviews) | 
| **Voice** | Not enough data | Not enough data | 6.5 (24 reviews) | 

#### Platform

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 7.5 (28 reviews) | 
| **Customization ** | Not enough data | Not enough data | 7.9 (32 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.5 (34 reviews) | 
| **Integration** | Not enough data | Not enough data | 7.8 (31 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.2 (34 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.3 (33 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **Prey** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |

#### Administration

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | 8.8 (39 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 8.8 (38 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.9 (39 reviews) ✓ Verified | 

#### Service Desk

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 9.2 (42 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | Not enough data | 8.9 (41 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | Not enough data | 8.9 (41 reviews) ✓ Verified | 

#### Management

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.6 (38 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | Not enough data | 8.6 (35 reviews) ✓ Verified | 
| **Access Management** | Not enough data | Not enough data | 8.6 (35 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 8.7 (36 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | Not enough data | 8.1 (34 reviews) ✓ Verified | 

#### Functionality

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 9.1 (39 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | Not enough data | 8.5 (38 reviews) ✓ Verified | 
| **Alerting** | Not enough data | Not enough data | 8.8 (36 reviews) ✓ Verified | 
| **Automation** | Not enough data | Not enough data | 8.5 (39 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | 8.2/10 | 98 |
| **Prey** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Scope

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Endpoint Inclusiveness** | 8.8 (64 reviews) | Not enough data | Not enough data | 
| **Multi-OS Support** | 8.5 (68 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting and Alerts** | 8.3 (66 reviews) | Not enough data | Not enough data | 
| **Endpoint Protection** | 8.9 (68 reviews) | Not enough data | Not enough data | 
| **Remote Wiping** | 9.0 (63 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Device Enrollment** | 8.9 (70 reviews) | Not enough data | Not enough data | 
| **Device Configuration** | 9.1 (70 reviews) | Not enough data | Not enough data | 
| **Device Compliance** | 8.9 (68 reviews) | Not enough data | Not enough data | 
| **Usage Information** | 8.8 (64 reviews) | Not enough data | Not enough data | 
| **Data Separation** | 8.5 (57 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (9 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.5 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.8 (15 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.1 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.9 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.0 (9 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.7 (8 reviews) | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **Prey** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |

#### Monitoring

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 8.9 (29 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | Not enough data | 9.2 (30 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | Not enough data | 9.1 (31 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | Not enough data | 6.4 (6 reviews) | 

#### Management Tools

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 9.2 (32 reviews) ✓ Verified | 
| **Standardization** | Not enough data | Not enough data | 8.7 (30 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (12 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **Prey** | 7.6/10 | 20 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Asset Inventory

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.5 (20 reviews) | Not enough data | 
| **Software Asset Inventory** | Not enough data | Feature Not Available | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Feature Not Available | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Feature Not Available | Not enough data | 
| **Asset Discovery** | Not enough data | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (8 reviews) | Not enough data | 
| **AI Text Generation** | Not enough data | 6.3 (8 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Central Dashboard** | Not enough data | 9.5 (16 reviews) | Not enough data | 
| **Asset Policy Management** | Not enough data | Feature Not Available | Not enough data | 
| **Risk Management** | Not enough data | Feature Not Available | Not enough data | 
| **Integrations** | Not enough data | 6.4 (13 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | 8.0/10 | 50 |
| **Prey** | 7.4/10 | 7 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Summarization** | 8.0 (47 reviews) | 7.4 (7 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **Prey** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |

#### Incident Management

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 8.7 (95 reviews) | 
| **Ticket Prioritization** | Not enough data | Not enough data | 8.6 (95 reviews) | 
| **Ticket Notifications** | Not enough data | Not enough data | 8.8 (99 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 7.9 (91 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 8.1 (89 reviews) | 

#### Reporting

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 8.3 (95 reviews) | 
| **Time Tracking** | Not enough data | Not enough data | 8.5 (86 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.0 (74 reviews) | 

#### Access & Usability

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 7.2 (75 reviews) | 
| **Self Service** | Not enough data | Not enough data | 8.1 (81 reviews) | 
| **Active Directory** | Not enough data | Not enough data | 8.6 (91 reviews) | 
| **Multi-Channel Access** | Not enough data | Not enough data | 7.9 (69 reviews) | 

#### Agentic AI - Service Desk

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Mobile Data Security

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **Prey** | 7.9/10 | 8 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Compliance

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Multi-Factor Authentication** | Not enough data | 9.3 (7 reviews) | Not enough data | 
| **Access Management** | Not enough data | 9.4 (8 reviews) | Not enough data | 
| **Security and Compliance** | Not enough data | Feature Not Available | Not enough data | 
| **Mobile Device Mangement** | Not enough data | Feature Not Available | Not enough data | 

#### Protection

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Encryption** | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Data Transport** | Not enough data | 7.7 (8 reviews) | Not enough data | 
| **Mobile VPN** | Not enough data | 6.2 (7 reviews) | Not enough data | 
| **Backup** | Not enough data | 7.1 (8 reviews) | Not enough data | 
| **Attacks** | Not enough data | Not enough data | Not enough data | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **Prey** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Compliance

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Access Management** | Not enough data | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Database Management** | Not enough data | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | Not enough data | 

#### Security 

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **Prey** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### System Control

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **Prey** | 9.3/10 | 22 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Regulation Compliant** | Not enough data | Feature Not Available | Not enough data | 

#### Operating System

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (19 reviews) | Not enough data | 
| **Apple Support** | Not enough data | 9.1 (19 reviews) | Not enough data | 
| **Android Support** | Not enough data | 9.5 (16 reviews) | Not enough data | 

#### Management

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Applicatons Management** | Not enough data | Feature Not Available | Not enough data | 
| **Applications Consolidation** | Not enough data | Feature Not Available | Not enough data | 
| **Whitelist** | Not enough data | Feature Not Available | Not enough data | 
| **Blacklist** | Not enough data | Feature Not Available | Not enough data | 
| **Usage Information** | Not enough data | 8.9 (19 reviews) | Not enough data | 

#### Security

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | 9.8 (21 reviews) | Not enough data | 
| **Security** | Not enough data | 9.2 (20 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Microsoft Intune Enterprise Application Management (2):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem)

**Unique to Prey (4):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Mobile Data Security Software](https://www.g2.com/categories/mobile-data-security)

**Unique to ManageEngine ServiceDesk Plus (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Microsoft Intune Enterprise Application Management | Prey | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Small-Business** | 17.6% | 53.7% | 8.7% | 
| **Mid-Market** | 41.0% | 40.7% | 59.8% | 
| **Enterprise** | 41.4% | 5.6% | 31.5% | 

### By Industry

#### Microsoft Intune Enterprise Application Management

- **Information Technology and Services:** 28.9%
- **Computer & Network Security:** 5.9%
- **Computer Software:** 5.4%
- **Financial Services:** 5.4%
- **Non-Profit Organization Management:** 3.8%
- **Higher Education:** 3.3%
- **Pharmaceuticals:** 2.9%
- **Telecommunications:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Education Management:** 2.1%
- **Other:** 37.2%

#### Prey

- **Information Technology and Services:** 20.4%
- **Consulting:** 5.6%
- **Computer & Network Security:** 5.6%
- **Computer Software:** 5.6%
- **Higher Education:** 5.6%
- **Accounting:** 3.7%
- **Civic & Social Organization:** 3.7%
- **Education Management:** 3.7%
- **Hospital & Health Care:** 3.7%
- **Law Practice:** 3.7%
- **Other:** 38.9%

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

---
## Alternatives

### Alternatives to Microsoft Intune Enterprise Application Management

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1096 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews)
- [IBM MaaS360](https://www.g2.com/products/ibm-maas360/reviews) — 4.2/5 stars (203 reviews)
- [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) — 4.2/5 stars (138 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [Scalefusion](https://www.g2.com/products/scalefusion/reviews) — 4.7/5 stars (382 reviews)
- [BlackBerry UEM](https://www.g2.com/products/blackberry-uem/reviews) — 3.8/5 stars (376 reviews)

### Alternatives to Prey

- [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Iru](https://www.g2.com/products/iru/reviews) — 4.7/5 stars (798 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (420 reviews)
- [Jamf](https://www.g2.com/products/jamf/reviews) — 4.7/5 stars (2127 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1096 reviews)
- [Scalefusion](https://www.g2.com/products/scalefusion/reviews) — 4.7/5 stars (382 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3971 reviews)
- [ThreatDown](https://www.g2.com/products/threatdown/reviews) — 4.6/5 stars (1084 reviews)

### Alternatives to ManageEngine ServiceDesk Plus

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)

---
## Top Discussions

### Microsoft Intune Enterprise Application Management

- Title: [What is Microsoft Intune used for?](https://www.g2.com/discussions/what-is-microsoft-intune-used-for) — 4 comments
  > **Top comment:** "Managing devices in a hybrid environment.  Including device compliance, configuration, software deployment and security baselines. It also ties into M365..."
- Title: [Is Microsoft Intune free?](https://www.g2.com/discussions/is-microsoft-intune-free) — 3 comments
  > **Top comment:** "Free for 30 days. There are other pricing packages available.
"
- Title: [Wjat is the best way to win?](https://www.g2.com/discussions/32819-wjat-is-the-best-way-to-win) — 2 comments, 1 upvote
  > **Top comment:** "You can't win if you don't play the game."

### Prey

No discussions available for this product.

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/microsoft-intune-enterprise-application-management-vs-prey-vs-manageengine-servicedesk-plus)