# Microsoft Forms vs SmartSurvey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SmartSurvey offers a **free account** option, which is appealing for small businesses looking to gather data without upfront costs. Users appreciate the detailed information export capabilities, particularly in Word format, although some wish for a response limit feature to manage their surveys better.
- **Users say** Microsoft Forms excels in **ease of use** , making it accessible even for those with minimal technical skills. Reviewers highlight its seamless integration with other Microsoft products, which simplifies the process of creating and distributing surveys.
- **According to verified reviews** , SmartSurvey stands out for its **quality of support** , with users noting a high level of assistance when needed. This can be particularly beneficial for organizations that may require more guidance during their survey creation process.
- **Reviewers mention** that Microsoft Forms provides a user-friendly experience, especially for creating various types of forms, including quizzes and feedback forms. Its straightforward interface allows users to quickly set up surveys and get responses without a steep learning curve.
- **G2 reviewers highlight** SmartSurvey's robust **reporting and analytics** features, which are praised for their depth and clarity. Users find the statistical insights valuable for interpreting survey results, enhancing their decision-making processes.
- **Users report** that while both platforms are easy to set up, Microsoft Forms has a slight edge in **setup speed** , with many users noting that they can get started with their surveys almost immediately, thanks to its intuitive design and quick onboarding process.



| | Microsoft Forms | SmartSurvey | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 471 | 47 | 
| **Largest Market Segment** | Mid-Market (43.7% of reviews) | Small-Business (45.7% of reviews) | 
| **Entry Level Price** | No pricing available | Free | 

---
## Top Pros & Cons

### Microsoft Forms

Pros:
- Ease of Use (32 reviews)
- Ease of Creation (17 reviews)

Cons:
- Limited Customization (14 reviews)
- Missing Features (12 reviews)

### SmartSurvey

**Not enough data**

---
## Ratings Comparison
| Rating | Microsoft Forms | SmartSurvey | 
|---|---|---|
  | **Meets Requirements** | 8.8 (390 reviews) | 9.1 (42 reviews) | 
  | **Ease of Use** | 9.2 (393 reviews) | 9.0 (42 reviews) | 
  | **Ease of Setup** | 9.3 (178 reviews) | 9.1 (21 reviews) | 
  | **Ease of Admin** | 9.1 (90 reviews) | 9.0 (21 reviews) | 
  | **Quality of Support** | 8.7 (317 reviews) | 9.3 (40 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (75 reviews) | 9.0 (20 reviews) | 
  | **Product Direction (% positive)** | 9.0 (373 reviews) | 8.9 (41 reviews) | 

---
## Pricing

### Microsoft Forms

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SmartSurvey

#### Entry-Level Pricing

Plan: Basic

Price: Free

Description: For individuals who need a professional survey tool without a subscription

Key Features:
- 100 responses per month
- 15 questions per survey
- Unlimited surveys

[Browse all 4 editions](https://www.g2.com/products/smartsurvey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Forms** | 8.3/10 | 196 |
| **SmartSurvey** | 8.7/10 | 6 |

#### Survey Management

| Feature | Microsoft Forms | SmartSurvey | 
|---|---|---|
| **Survey Builder** | 9.1 (184 reviews) | 9.0 (5 reviews) | 
| **Question Types** | 8.8 (186 reviews) | 8.3 (5 reviews) | 
| **Templates** | 8.2 (176 reviews) | Not enough data | 
| **Survey Distribution** | 8.7 (176 reviews) | 8.7 (5 reviews) | 

#### Survey Customization

| Feature | Microsoft Forms | SmartSurvey | 
|---|---|---|
| **Branching/Skip Logic** | 8.3 (162 reviews) | Not enough data | 
| **Branding** | 8.1 (156 reviews) | Not enough data | 
| **Multimedia Support** | 7.8 (154 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.1 (136 reviews) | Not enough data | 

#### Survey Insights

| Feature | Microsoft Forms | SmartSurvey | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (171 reviews) | 9.2 (6 reviews) | 
| **BI Tools Integration** | 8.2 (131 reviews) | Not enough data | 
| **Data Exporting** | 8.9 (169 reviews) | 8.6 (6 reviews) | 
| **Permissions** | 8.8 (160 reviews) | 8.3 (5 reviews) | 

#### Agentic AI - Survey

| Feature | Microsoft Forms | SmartSurvey | 
|---|---|---|
| **Adaptive Learning** | 7.4 (34 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.5 (34 reviews) | Feature Not Available | 
| **Decision Making** | 7.4 (34 reviews) | Feature Not Available | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Forms** | 8.3/10 | 149 |
| **SmartSurvey** | N/A | N/A |

#### Customization

| Feature | Microsoft Forms | SmartSurvey | 
|---|---|---|
| **Custom Fields** | 8.5 (125 reviews) | Not enough data | 
| **Conditional Logic** | 8.4 (115 reviews) | Not enough data | 
| **Multi-page Forms** | 8.8 (113 reviews) | Not enough data | 
| **Design** | 8.2 (131 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Microsoft Forms | SmartSurvey | 
|---|---|---|
| **Embedded Forms** | 8.5 (108 reviews) | Not enough data | 
| **Offline Capability** | 7.3 (97 reviews) | Not enough data | 
| **Notifications** | 8.6 (118 reviews) | Not enough data | 
| **Payments** | 7.4 (79 reviews) | Not enough data | 
| **Mobile Forms** | 8.7 (115 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Microsoft Forms (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)



---
## Reviewer Demographics

### By Company Size

| Segment | Microsoft Forms | SmartSurvey | 
|---|---|---|
| **Small-Business** | 19.2% | 45.7% | 
| **Mid-Market** | 43.7% | 34.8% | 
| **Enterprise** | 37.1% | 19.6% | 

### By Industry

#### Microsoft Forms

- **Information Technology and Services:** 16.6%
- **Education Management:** 7.5%
- **Higher Education:** 7.1%
- **Pharmaceuticals:** 6.0%
- **Computer Software:** 5.1%
- **Primary/Secondary Education:** 3.5%
- **Management Consulting:** 2.9%
- **Oil & Energy:** 2.9%
- **Financial Services:** 2.9%
- **Automotive:** 2.9%
- **Other:** 42.6%

#### SmartSurvey

- **Education Management:** 15.2%
- **Research:** 8.7%
- **Government Administration:** 8.7%
- **Real Estate:** 6.5%
- **Wholesale:** 4.3%
- **Construction:** 4.3%
- **Non-Profit Organization Management:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Accounting:** 2.2%
- **Commercial Real Estate:** 2.2%
- **Other:** 39.1%

---
## Alternatives

### Alternatives to Microsoft Forms

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5179 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1002 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Mentimeter](https://www.g2.com/products/mentimeter/reviews) — 4.7/5 stars (788 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)

### Alternatives to SmartSurvey

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1002 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1140 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5179 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1036 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5422 reviews)

---
## Top Discussions

### Microsoft Forms

- Title: [Are there any version updates for this software?](https://www.g2.com/discussions/27069-are-there-any-version-updates-for-this-software) — 3 comments
  > **Top comment:** "latest version 1.23. 0.0"
- Title: [What is Microsoft Forms used for?](https://www.g2.com/discussions/what-is-microsoft-forms-used-for) — 2 comments
  > **Top comment:** "MS Forms can be used to get answers and opinions in the form of surveys from different individuals. 

There are several types of questions that can be..."
- Title: [Is Microsoft form free?](https://www.g2.com/discussions/is-microsoft-form-free) — 2 comments
  > **Top comment:** "No you have to pay for microsoft products"
- Title: [Is Microsoft Forms good?](https://www.g2.com/discussions/is-microsoft-forms-good) — 2 comments
  > **Top comment:** "Yes, it is great, both options creating survey and/or quizzes.. Using it in company a lot"
- Title: [Is it right?](https://www.g2.com/discussions/31869-is-it-right) — 2 comments, 1 upvote
  > **Top comment:** "Yes"

### SmartSurvey

- Title: [What is SmartSurvey?](https://www.g2.com/discussions/what-is-smartsurvey) — 1 comment *(includes official response)*
  > **Top comment:** "SmartSurvey is an online survey and forms platform with user friendly yet advanced survey software. It enables our customers to drive valuable insights..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/microsoft-forms-vs-smartsurvey)