Compare Microsoft Forms and SmartSurvey 
Featured Products
At a Glance
Market Segments
Mid-Market (43.8% of reviews)
Small-Business (45.7% of reviews)
Entry-Level Pricing
No pricing available
Free
Microsoft Forms
Star Rating
(454)4.4 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft FormsSmartSurvey
Star Rating
(47)4.6 out of 5
Market Segments
Small-Business (45.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Forms excels in overall user satisfaction, reflected in its higher G2 Score compared to SmartSurvey. Users appreciate its intuitive design and the ability to create customized forms for various needs, such as client consent requests and post-training evaluations.
- Users say SmartSurvey offers a compelling free account option, allowing access to detailed reporting features. However, some users express a desire for more flexibility, such as the ability to set response limits beyond the 100 responses per month allowed on the free plan.
- Reviewers mention that Microsoft Forms provides a wide range of features, including the ability to create mandatory and optional questions, which enhances the survey experience. This flexibility is particularly valued by users who need to gather diverse feedback from clients and employees.
- According to verified reviews, SmartSurvey is praised for its simple interface, making it particularly user-friendly for non-technical staff. This ease of use is a significant advantage for small businesses looking to implement surveys without extensive training.
- G2 reviewers highlight that while both platforms offer strong reporting capabilities, SmartSurvey stands out with its detailed analytics features. Users appreciate the way they can share survey results, which adds value to their data collection efforts.
- Users report that Microsoft Forms benefits from a larger user community, as evidenced by its significantly higher number of reviews. This active user base contributes to a wealth of shared knowledge and resources, making it easier for new users to find support and best practices.
Pricing
Entry-Level Pricing
Microsoft Forms
No pricing availableSmartSurvey
Basic Plan
Free
- Unlimited surveys
- 15 questions per survey
- 100 responses per month
Free Trial
Microsoft Forms
No trial information availableSmartSurvey
Free Trial is available
Ratings
Meets Requirements
8.8
376
9.1
42
Ease of Use
9.2
379
9.0
42
Ease of Setup
9.3
164
9.1
21
Ease of Admin
9.1
90
9.0
21
Quality of Support
8.7
308
9.3
40
Has the product been a good partner in doing business?
8.8
75
9.0
20
Product Direction (% positive)
9.1
361
8.9
41
Features by Category
Survey Management
9.1
180
9.0
5
8.7
181
8.3
5
8.2
172
Not enough data
8.7
174
8.7
5
Survey Customization
8.2
160
Not enough data
8.0
154
Not enough data
7.7
153
Not enough data
8.1
135
Not enough data
Survey Insights
8.6
168
9.2
6
8.1
131
Feature Not Available
8.8
167
8.6
6
8.7
158
8.3
5
Agentic AI - Survey
7.3
34
Not enough data
7.4
34
Not enough data
7.2
34
Not enough data
Customization
8.5
119
Not enough data
8.4
111
Not enough data
8.8
110
Not enough data
8.2
124
Not enough data
Additional Functionality
8.5
106
Not enough data
7.3
96
Not enough data
8.6
111
Not enough data
7.4
78
Not enough data
8.6
113
Not enough data
Categories
Categories
Shared Categories
Microsoft Forms and SmartSurvey are categorized as Survey
Unique Categories
Microsoft Forms is categorized as Online Form Builder
SmartSurvey has no unique categories
Reviews
Reviewers' Company Size
Microsoft Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmartSurvey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.5%
Education Management
7.3%
Higher Education
7.1%
Pharmaceuticals
6.2%
Computer Software
5.3%
Other
57.7%
Education Management
15.2%
Research
8.7%
Government Administration
8.7%
Real Estate
6.5%
Wholesale
4.3%
Other
56.5%
Alternatives
Discussions
Are there any version updates for this software?
3 Comments
JT
Yes kindaRead more
Is it right?
2 Comments
TT
Please elaborate on the question ? Does Microsoft have the rights on your Forms ? Do the Microsoft Forms is right ? I am not sure to understand the question...Read more
Is Microsoft Forms good?
2 Comments
HV
Yes, it is great, both options creating survey and/or quizzes.. Using it in company a lotRead more
What is SmartSurvey?
1 Comment
Official Response from SmartSurvey
SmartSurvey is an online survey and forms platform with user friendly yet advanced survey software. It enables our customers to drive valuable insights...Read more
SmartSurvey has no more discussions with answers
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