Compare Agentforce 360 Platform (formerly Salesforce Platform) and Microsoft Entra ID 
Featured Products
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Mid-Market (39.8% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
Free
Agentforce 360 Platform (formerly Salesforce Platform)
Star Rating
(3,976)4.5 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansMicrosoft Entra ID
Star Rating
(895)4.5 out of 5
Market Segments
Mid-Market (39.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Platform excels in its customization capabilities, allowing users to build apps and automate workflows without extensive coding knowledge. This flexibility is particularly appreciated by non-developers, making it easier to adapt the platform to specific business needs.
- Users say that Microsoft Entra ID provides centralized control over user access and permissions, which streamlines administration. Reviewers highlight the efficiency gained from managing security policies in one place, especially for organizations already using Microsoft 365.
- According to verified reviews, Salesforce Platform shines in its robust CRM features, with users noting the ability to access historical data from over a decade ago. This capability enhances customer engagement by providing context during interactions.
- Reviewers mention that Microsoft Entra ID offers a user-friendly setup process, making it easier for organizations to get started. Users appreciate the straightforward onboarding experience, which contrasts with the more complex setups often associated with other platforms.
- G2 reviewers highlight that while Salesforce Platform has a strong presence in the mid-market segment, it faces challenges in overall user satisfaction compared to Microsoft Entra ID, which boasts a higher G2 Score reflecting better user experiences and support.
- Users report that both platforms have strong security features, but Microsoft Entra ID is noted for its advanced multi-factor authentication and adaptive access controls, which enhance security measures in a cloud-centric environment.
Pricing
Entry-Level Pricing
Agentforce 360 Platform (formerly Salesforce Platform)
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
Microsoft Entra ID
Azure Active Directory Free
Free
The free edition of Azure AD is included with a subscription of a commercial online service such as Azure, Dynamics 365, Intune, Power Platform, and others.
- Partially Included: Authentication, single sign-on and multifactor authentication (MFA)
- Partially Included: Applications Access
- Partially Included: Authorization and Conditional Access
Free Trial
Agentforce 360 Platform (formerly Salesforce Platform)
Free Trial is available
Microsoft Entra ID
Free Trial is available
Ratings
Meets Requirements
8.9
2,355
9.2
703
Ease of Use
8.5
3,121
8.8
708
Ease of Setup
8.4
1,899
8.6
430
Ease of Admin
8.5
801
8.8
393
Quality of Support
8.5
2,102
8.7
642
Has the product been a good partner in doing business?
8.8
796
9.0
380
Product Direction (% positive)
8.7
2,320
9.4
684
Features by Category
Authentication Options
Not enough data
9.1
237
Not enough data
8.9
207
Not enough data
9.3
225
Not enough data
8.8
210
Not enough data
8.8
178
Not enough data
8.9
165
Access Control Types
Not enough data
8.9
202
Not enough data
8.9
196
Not enough data
9.0
198
Not enough data
8.8
173
Not enough data
8.8
173
Administration
Not enough data
8.9
195
Not enough data
9.0
204
Not enough data
8.8
216
Not enough data
8.7
214
Not enough data
9.0
199
Platform
Not enough data
8.8
177
Not enough data
8.9
174
Not enough data
9.0
192
Not enough data
8.8
169
Not enough data
8.9
188
Not enough data
8.7
187
Not enough data
8.7
165
User on/off Boarding
Not enough data
8.9
72
|
Verified
Not enough data
8.7
75
|
Verified
Not enough data
9.1
82
|
Verified
Not enough data
9.2
82
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
8.9
71
|
Verified
User Maintenance
Not enough data
9.0
77
|
Verified
Not enough data
8.5
74
|
Verified
Not enough data
8.7
73
|
Verified
Governance
Not enough data
8.9
79
|
Verified
Not enough data
8.9
74
|
Verified
Administration
Not enough data
8.8
80
|
Verified
Not enough data
8.4
67
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
8.9
74
|
Verified
Authentication type
Not enough data
8.1
160
Not enough data
7.3
141
Not enough data
8.5
155
Not enough data
7.9
140
Not enough data
8.8
162
Not enough data
8.7
162
Not enough data
8.9
170
Not enough data
8.5
151
Functionality
Not enough data
8.9
170
Not enough data
8.6
166
Implementation
Not enough data
8.8
192
Not enough data
8.2
144
Not enough data
8.1
132
Data Masking
9.4
17
Not enough data
9.3
17
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.8
16
Not enough data
Administration
8.9
287
Not enough data
8.8
278
Not enough data
9.3
300
Not enough data
9.0
300
Not enough data
9.2
302
Not enough data
9.0
289
Not enough data
Automation
9.0
326
Not enough data
9.0
312
Not enough data
9.1
320
Not enough data
Development
8.9
290
Not enough data
8.7
251
Not enough data
8.5
241
Not enough data
9.0
270
Not enough data
Access Control
Not enough data
9.1
176
Not enough data
8.7
165
Not enough data
8.8
158
Not enough data
8.6
152
Administration
Not enough data
8.6
159
Not enough data
8.7
173
Not enough data
8.7
158
Not enough data
8.7
165
Functionality
Not enough data
9.1
178
Not enough data
9.2
182
Not enough data
9.0
163
Administration
Not enough data
9.3
89
Not enough data
8.8
83
Not enough data
9.0
87
Not enough data
8.6
84
Not enough data
9.4
90
Not enough data
9.1
87
Functionality
Not enough data
9.5
87
Not enough data
9.4
90
Not enough data
9.1
77
Not enough data
8.9
82
Not enough data
9.3
87
Not enough data
9.3
88
Not enough data
9.0
85
Not enough data
Feature Not Available
Not enough data
9.1
81
Not enough data
9.2
81
Monitoring
Not enough data
9.2
88
Not enough data
9.2
88
Not enough data
9.0
83
Reporting
Not enough data
9.1
85
Not enough data
9.2
83
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
100
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
106
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.3
18
Not enough data
8.0
18
Not enough data
8.7
19
Not enough data
Functionality
9.1
27
Not enough data
9.2
27
Not enough data
9.2
28
Not enough data
9.0
27
Not enough data
9.0
25
Not enough data
8.8
25
Not enough data
8.7
24
Not enough data
8.9
27
Not enough data
9.1
25
Not enough data
Functionality
8.6
303
Not enough data
9.1
320
Not enough data
9.2
317
Not enough data
8.9
308
Not enough data
8.6
293
Not enough data
9.1
322
Not enough data
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
9.4
11
Not enough data
8.9
12
Not enough data
9.9
12
Not enough data
9.3
9
Not enough data
9.3
12
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
8.3
10
Not enough data
8.5
11
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
9.0
12
Not enough data
8.2
10
Not enough data
Functionality
Not enough data
8.7
86
Not enough data
8.8
93
Not enough data
9.1
113
Not enough data
7.6
100
Functionality
8.7
75
9.0
245
8.7
77
8.7
199
8.9
79
9.3
266
8.7
75
8.9
259
9.3
77
9.3
255
9.1
79
9.3
258
Type
8.7
74
8.6
205
8.7
76
9.3
240
Reporting
8.8
74
8.8
211
8.9
75
8.8
219
9.0
15
9.7
12
9.4
13
8.5
13
Authentication & Authorization - Identity and Access Management (IAM)
8.5
13
9.5
26
Administration & Governance - Identity and Access Management (IAM)
8.7
13
9.4
21
8.3
13
9.3
12
Generative AI - Identity and Access Management (IAM)
7.6
13
8.3
12
7.4
13
8.5
9
7.7
13
9.2
8
Management
9.3
68
Not enough data
9.3
70
Not enough data
9.2
68
Not enough data
Functionality
9.4
69
Not enough data
9.4
68
Not enough data
9.5
69
Not enough data
Processes
9.2
69
Not enough data
9.4
69
Not enough data
9.3
69
Not enough data
Functionality
8.1
75
Not enough data
8.5
70
Not enough data
8.7
69
Not enough data
8.5
69
Not enough data
Data Control
8.5
68
Not enough data
8.6
70
Not enough data
9.0
70
Not enough data
Agentic AI - Drag and Drop App Builder
8.9
25
Not enough data
8.8
25
Not enough data
8.4
25
Not enough data
Functionality
9.1
143
Not enough data
8.8
136
Not enough data
8.8
129
Not enough data
9.2
138
Not enough data
8.7
136
Not enough data
8.9
132
Not enough data
9.1
129
Not enough data
Agentic AI - Software Testing
9.0
25
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
Application Design
8.6
236
Not enough data
8.6
236
Not enough data
8.7
257
Not enough data
8.7
247
Not enough data
8.9
273
Not enough data
Data Control
8.9
267
Not enough data
8.9
269
Not enough data
9.2
267
Not enough data
Publishing
8.9
243
Not enough data
8.9
255
Not enough data
8.9
239
Not enough data
Agentic AI - Low-Code Development Platforms
9.1
48
Not enough data
9.2
46
Not enough data
9.0
48
Not enough data
Development
8.7
590
Not enough data
8.6
574
Not enough data
8.7
525
Not enough data
8.6
555
Not enough data
8.6
520
Not enough data
Database
9.0
567
Not enough data
8.9
658
Not enough data
8.5
512
Not enough data
8.6
560
Not enough data
8.7
610
Not enough data
Infrastructure
8.5
564
Not enough data
8.1
524
Not enough data
9.1
593
Not enough data
User Interface Design
8.5
137
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
8.8
157
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
Data Control
9.0
153
|
Verified
Not enough data
8.9
161
|
Verified
Not enough data
9.2
158
|
Verified
Not enough data
Publishing
8.8
145
|
Verified
Not enough data
9.0
150
Not enough data
8.9
148
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.7
37
Not enough data
8.8
37
Not enough data
8.6
37
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce 360 Platform (formerly Salesforce Platform) and Microsoft Entra ID are categorized as Privileged Access Management (PAM) and Identity and Access Management (IAM)
Unique Categories
Agentforce 360 Platform (formerly Salesforce Platform) is categorized as Application Development Platforms, DevOps Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Low-Code Development Platforms, Software Testing, and Cloud Platform as a Service (PaaS)
Microsoft Entra ID is categorized as Passwordless Authentication, Cloud Directory Services, Multi-Factor Authentication (MFA), User Provisioning and Governance Tools, and Single Sign-On (SSO)
Reviews
Reviewers' Company Size
Agentforce 360 Platform (formerly Salesforce Platform)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Entra ID
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
12.0%
Financial Services
6.9%
Non-Profit Organization Management
4.1%
Marketing and Advertising
3.3%
Other
60.0%
Information Technology and Services
26.2%
Computer Software
9.6%
Computer & Network Security
6.5%
Financial Services
4.5%
Hospital & Health Care
2.5%
Other
50.7%
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