Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Microsoft Dynamics 365 for Sales (formerly Dynamics CRM), Vtiger All-In-One CRM, and SugarCRM

Pricing

 
Customer Engagement Plan
$115
/month per user
Sales Starter
$10
/ user / month (annually)
Sugar Professional
$40
user/month
 
Unified Operations Plan
$190
/month per user
Sales Professional
$20
/ user / month (annually)
Sugar Enterprise
$65
user/month
 
Dynamics 365 Plan
$210
/month per user
Help Desk Starter
$10
/ user / month (annually)
Sugar Ultimate
$150
user/month
 
Help Desk Professional
$20
/ user / month (annually)
 
Ultimate Edition
$30
/ user / month (annually)
 
Free Trial Unavailable
Free Trial
Free Trial
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Unified Operations Plan
$190/month per user
Dynamics 365 Plan
$210/month per user
Free Trial Unavailable
Vtiger All-In-One CRM
Sales Starter
$10/ user / month (annually)
Sales Professional
$20/ user / month (annually)
Help Desk Starter
$10/ user / month (annually)
Help Desk Professional
$20/ user / month (annually)
Ultimate Edition
$30/ user / month (annually)
Free Trial
SugarCRM
Sugar Professional
$40user/month
Sugar Enterprise
$65user/month
Sugar Ultimate
$150user/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.6
7.6
Ease of Use
Ease of Use
7.3
8.2
7.2
Ease of Setup
Ease of Setup
6.9
7.9
6.9
Ease of Admin
Ease of Admin
7.4
8.3
7.5
Quality of Support
Quality of Support
7.3
8.7
7.3
Ease of Doing Business With
Ease of Doing Business With
7.6
8.7
7.5
Product Direction (% positive)
Product Direction (% positive)
6.0
8.8
6.3
Meets Requirements
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Vtiger All-In-One CRM
8.6
SugarCRM
7.6
Ease of Use
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Vtiger All-In-One CRM
8.2
SugarCRM
7.2
Ease of Setup
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
Vtiger All-In-One CRM
7.9
SugarCRM
6.9
Ease of Admin
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Vtiger All-In-One CRM
8.3
SugarCRM
7.5
Quality of Support
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Vtiger All-In-One CRM
8.7
SugarCRM
7.3
Ease of Doing Business With
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Vtiger All-In-One CRM
8.7
SugarCRM
7.5
Product Direction (% positive)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0
Vtiger All-In-One CRM
8.8
SugarCRM
6.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.8%
71.9%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.7%
25.8%
51.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
29.4%
2.3%
14.8%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.8%
Mid-Market
39.7%
Enterprise
29.4%
Vtiger All-In-One CRM
Small-Business
71.9%
Mid-Market
25.8%
Enterprise
2.3%
SugarCRM
Small-Business
33.3%
Mid-Market
51.9%
Enterprise
14.8%

Reviewers' Industry

 
Information Technology and Services
11.2%
Information Technology and Services
21.1%
Information Technology and Services
15.3%
 
Computer Software
6.6%
Computer Software
8.0%
Computer Software
13.4%
 
Retail
5.0%
Marketing and Advertising
4.7%
Financial Services
6.3%
 
Financial Services
4.1%
Telecommunications
3.6%
Marketing and Advertising
5.6%
 
Marketing and Advertising
4.0%
Retail
3.6%
Internet
3.0%
 
Other
69.1%
Other
58.9%
Other
56.5%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.2%
Computer Software
6.6%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.0%
Other
69.1%
Vtiger All-In-One CRM
Information Technology and Services
21.1%
Computer Software
8.0%
Marketing and Advertising
4.7%
Telecommunications
3.6%
Retail
3.6%
Other
58.9%
SugarCRM
Information Technology and Services
15.3%
Computer Software
13.4%
Financial Services
6.3%
Marketing and Advertising
5.6%
Internet
3.0%
Other
56.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

manuel d.
Administrator in Internet

Vtiger flexibility: Creating modules from scratches or editing existing ones, can fit any kind of company, wheter product based, service based or mixed. Paired with workflows and a good understanding of how it works, almost everything is possible: order...

Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

G2 User

Very non feature rich, seems everything we need is a Feature and has to be developed which take many months. Goes down a lot, Very slugglish, To many clicks to do things.

Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

 
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Vtiger All-In-One CRM
Most Helpful Favorable Review
manuel d.
Administrator in Internet

Vtiger flexibility: Creating modules from scratches or editing existing ones, can fit any kind of company, wheter product based, service based or mixed. Paired with workflows and a good understanding of how it works, almost everything is possible: order...

Most Helpful Critical Review
G2 User

Very non feature rich, seems everything we need is a Feature and has to be developed which take many months. Goes down a lot, Very slugglish, To many clicks to do things.

SugarCRM
Most Helpful Favorable Review
Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 No videos provided

Click on the video below to see how Vtiger successfully replaced Salesforce at HackerEarth.

HackerEarth's sales team avoided using Salesforce because of it's cluttered UI and complexity. They switched to Vtiger for it's sleak, easy to use UI, customizability and high value for money. They found out that Vtiger was the perfect CRM for their needs. Ever since they made the switch, they have streamlined their sales process and boosted their revenues.

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided
Vtiger All-In-One CRM

Click on the video below to see how Vtiger successfully replaced Salesforce at HackerEarth.

HackerEarth's sales team avoided using Salesforce because of it's cluttered UI and complexity. They switched to Vtiger for it's sleak, easy to use UI, customizability and high value for money. They found out that Vtiger was the perfect CRM for their needs. Ever since they made the switch, they have streamlined their sales process and boosted their revenues.

SugarCRM

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

Downloads

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
Request More InformationRequest More InformationAsk Vtiger All-In-One CRM a QuestionContact Vtiger All-In-One CRMAsk SugarCRM a QuestionContact SugarCRM
Add Product
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Vtiger All-In-One CRM
Vtiger All-In-One CRM
SugarCRM
SugarCRM
Optimized for quick response