Compare Microsoft Dynamics 365 for Sales (formerly Dynamics CRM) vs Salesforce CRM

See this
comparison of Microsoft Dynamics 365 for Sales (formerly Dynamics CRM) vs. Salesforce CRM
based on data from user reviews. Microsoft Dynamics 365 for Sales (formerly Dynamics CRM) rates 3.7/5 stars with 1,093 reviews. Salesforce CRM rates 4.2/5 stars with 8,617 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Customer Engagement Plan
$115
/month per user
Sales Essentials Edition
$25
/user/month*
 
Dynamics 365 Plan
$210
/month per user
Professional Edition
$75
/user/month*
 
Unified Operations Plan
$190
/month per user
Enterprise Edition
$150
/user/month*
 
Unlimited Edition
$300
/user/month*
 
Free Trial Unavailable
Free Trial
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable
Salesforce CRM
Sales Essentials Edition
$25/user/month*
Professional Edition
$75/user/month*
Enterprise Edition
$150/user/month*
Unlimited Edition
$300/user/month*
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.7
Ease of Use
Ease of Use
7.3
7.8
Ease of Setup
Ease of Setup
7.0
7.1
Ease of Admin
Ease of Admin
7.4
7.6
Quality of Support
Quality of Support
7.4
7.8
Ease of Doing Business With
Ease of Doing Business With
7.7
8.0
Product Direction (% positive)
Product Direction (% positive)
6.1
7.9
Meets Requirements
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.0
Salesforce CRM
8.7
Ease of Use
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Salesforce CRM
7.8
Ease of Setup
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.0
Salesforce CRM
7.1
Ease of Admin
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Salesforce CRM
7.6
Quality of Support
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Salesforce CRM
7.8
Ease of Doing Business With
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Salesforce CRM
8.0
Product Direction (% positive)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.1
Salesforce CRM
7.9

Features

Sales Force Automation
Contact & Account Management
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.1
Salesforce CRM
8.7
Partner Relationship Mgmt. (PRM)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Salesforce CRM
8.2
Opportunity & Pipeline Mgmt.
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Salesforce CRM
8.6
Task / Activity Management
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Salesforce CRM
8.2
Territory & Quota Management
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
Salesforce CRM
7.9
Desktop Integration
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Salesforce CRM
8.1
Product & Price List Management
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
Salesforce CRM
7.8
Quote & Order Management
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Salesforce CRM
7.9
Customer Contract Management
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Salesforce CRM
8.2
Marketing Automation
Email Marketing
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
Salesforce CRM
7.8
Campaign Management
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Salesforce CRM
7.9
Lead Management
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Salesforce CRM
8.3
Marketing ROI Analytics
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Salesforce CRM
7.8
Customer Support
Case Management
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Salesforce CRM
8.2
Customer Support Portal
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Salesforce CRM
8.0
Knowledge Base
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Salesforce CRM
8.1
Call Center Features
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Salesforce CRM
7.9
Support Analytics
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Salesforce CRM
8.0
Reporting & Analytics
Reporting
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Salesforce CRM
8.4
Dashboards
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Salesforce CRM
8.4
Forecasting
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Salesforce CRM
8.1
Mobile & Social
Social Collaboration Features
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Salesforce CRM
7.7
Social Network Integration
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
Salesforce CRM
7.6
Mobile User Support
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Salesforce CRM
7.5
Platform
Customization
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.1
Salesforce CRM
8.4
Workflow Capability
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.0
Salesforce CRM
8.3
User, Role, and Access Management
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.3
Salesforce CRM
8.5
Internationalization
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Salesforce CRM
8.3
Sandbox / Test Environments
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Salesforce CRM
8.4
Document & Content Mgmt.
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Salesforce CRM
7.9
Performance and Reliability
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Salesforce CRM
8.7
Output Document Generation
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Salesforce CRM
7.9
Integration
Data Import & Export Tools
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Salesforce CRM
8.3
Integration APIs
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Salesforce CRM
8.5
Breadth of Partner Applications
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
Salesforce CRM
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
24.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.8%
45.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
29.3%
29.6%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.9%
Mid-Market
39.8%
Enterprise
29.3%
Salesforce CRM
Small-Business
24.9%
Mid-Market
45.4%
Enterprise
29.6%

Reviewers' Industry

 
Information Technology and Services
10.7%
Computer Software
16.7%
 
Computer Software
7.2%
Information Technology and Services
10.6%
 
Retail
4.4%
Marketing and Advertising
7.4%
 
Marketing and Advertising
4.1%
Internet
7.3%
 
Financial Services
3.7%
Financial Services
4.7%
 
Other
69.8%
Other
53.3%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
10.7%
Computer Software
7.2%
Retail
4.4%
Marketing and Advertising
4.1%
Financial Services
3.7%
Other
69.8%
Salesforce CRM
Computer Software
16.7%
Information Technology and Services
10.6%
Marketing and Advertising
7.4%
Internet
7.3%
Financial Services
4.7%
Other
53.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

 
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Administrator

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Salesforce CRM
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

Screenshots

 
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Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 No videos provided

Intro to Salesforce for Small Business

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided
Salesforce CRM

Intro to Salesforce for Small Business

Downloads

 No downloads provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
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