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Compare Microsoft Dynamics 365 for Sales (formerly Dynamics CRM), MyGuide, Oracle Service Cloud (formerly RightNow), and SugarCRM

Pricing

 
Customer Engagement Plan
$115
/month per user
Sugar Professional
$40
user/month
 
Dynamics 365 Plan
$210
/month per user
Sugar Enterprise
$65
user/month
 
Unified Operations Plan
$190
/month per user
Sugar Ultimate
$150
user/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable
MyGuide
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
SugarCRM
Sugar Professional
$40user/month
Sugar Enterprise
$65user/month
Sugar Ultimate
$150user/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
10.0
8.1
7.6
Ease of Use
Ease of Use
7.3
9.7
7.7
7.2
Ease of Setup
Ease of Setup
6.9
Not enough data available
6.8
6.9
Ease of Admin
Ease of Admin
7.4
Not enough data available
7.3
7.5
Quality of Support
Quality of Support
7.3
10.0
7.2
7.3
Ease of Doing Business With
Ease of Doing Business With
7.6
Not enough data available
7.3
7.5
Product Direction (% positive)
Product Direction (% positive)
6.0
7.7
5.8
6.3
Meets Requirements
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
8.1
SugarCRM
7.6
Ease of Use
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
MyGuide
9.7
Oracle Service Cloud (formerly RightNow)
7.7
SugarCRM
7.2
Ease of Setup
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.8
SugarCRM
6.9
Ease of Admin
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
SugarCRM
7.5
Quality of Support
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
7.2
SugarCRM
7.3
Ease of Doing Business With
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
SugarCRM
7.5
Product Direction (% positive)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0
MyGuide
7.7
Oracle Service Cloud (formerly RightNow)
5.8
SugarCRM
6.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
80.0%
6.1%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.8%
20.0%
32.9%
51.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
29.4%
0%
61.0%
14.8%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.9%
Mid-Market
39.8%
Enterprise
29.4%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
SugarCRM
Small-Business
33.3%
Mid-Market
51.9%
Enterprise
14.8%

Reviewers' Industry

 
Information Technology and Services
11.2%
Information Technology and Services
60.0%
Information Technology and Services
16.9%
Information Technology and Services
15.3%
 
Computer Software
6.6%
Internet
20.0%
Retail
14.4%
Computer Software
13.4%
 
Retail
5.0%
Computer Software
20.0%
Computer Software
8.5%
Financial Services
6.3%
 
Financial Services
4.1%
Financial Services
5.9%
Marketing and Advertising
5.6%
 
Marketing and Advertising
4.1%
Pharmaceuticals
3.4%
Internet
3.0%
 
Other
69.0%
Other
0.0%
Other
50.8%
Other
56.5%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.2%
Computer Software
6.6%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.1%
Other
69.0%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
SugarCRM
Information Technology and Services
15.3%
Computer Software
13.4%
Financial Services
6.3%
Marketing and Advertising
5.6%
Internet
3.0%
Other
56.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

 
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

SugarCRM
Most Helpful Favorable Review
Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

Screenshots

 
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Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Oracle Service Cloud (formerly RightNow)

Videos

 No videos providedNo videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided
MyGuide
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

SugarCRM

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

Downloads

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
MyGuide
No downloads provided
Oracle Service Cloud (formerly RightNow)
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