Compare Microsoft Dynamics 365 for Customer Service vs WalkMe

See this
comparison of Microsoft Dynamics 365 for Customer Service vs. WalkMe
based on data from user reviews. Microsoft Dynamics 365 for Customer Service rates 4.4/5 stars with 12 reviews. WalkMe rates 4.4/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Microsoft Dynamics 365 for Customer Service
Free Trial Unavailable
WalkMe
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
Ease of Use
Ease of Use
8.3
7.9
Ease of Setup
Ease of SetupNot enough data available
8.0
Ease of Admin
Ease of AdminNot enough data available
8.0
Quality of Support
Quality of Support
8.5
8.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
8.9
Meets Requirements
Microsoft Dynamics 365 for Customer Service
8.5
WalkMe
8.8
Ease of Use
Microsoft Dynamics 365 for Customer Service
8.3
WalkMe
7.9
Ease of Setup
Microsoft Dynamics 365 for Customer Service
Not enough data available
WalkMe
8.0
Ease of Admin
Microsoft Dynamics 365 for Customer Service
Not enough data available
WalkMe
8.0
Quality of Support
Microsoft Dynamics 365 for Customer Service
8.5
WalkMe
8.9
Ease of Doing Business With
Microsoft Dynamics 365 for Customer Service
Not enough data available
WalkMe
9.1
Product Direction (% positive)
Microsoft Dynamics 365 for Customer Service
7.7
WalkMe
8.9

Features

Knowledge Share
Knowledge Base
Microsoft Dynamics 365 for Customer Service
8.5
WalkMe
8.6
Searchable Articles
Microsoft Dynamics 365 for Customer Service
8.3
WalkMe
8.4
Community Forums
Microsoft Dynamics 365 for Customer Service
8.3
WalkMe
7.9
Interactive FAQs & Forums
Microsoft Dynamics 365 for Customer Service
7.9
WalkMe
8.3
Interaction
Web Portals
Microsoft Dynamics 365 for Customer Service
7.9
WalkMe
8.3
Forum to Reponse
Microsoft Dynamics 365 for Customer Service
7.8
WalkMe
8.3
Tickets and Tagging
Microsoft Dynamics 365 for Customer Service
8.8
WalkMe
8.6
Live Chat
Microsoft Dynamics 365 for Customer Service
9.4
WalkMe
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
58.3%
40.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
25.8%
Microsoft Dynamics 365 for Customer Service
Small-Business
25.0%
Mid-Market
58.3%
Enterprise
16.7%
WalkMe
Small-Business
33.3%
Mid-Market
40.9%
Enterprise
25.8%

Reviewers' Industry

 
Accounting
16.7%
Computer Software
24.2%
 
Wholesale
8.3%
Information Technology and Services
16.7%
 
Telecommunications
8.3%
Telecommunications
7.6%
 
Oil & Energy
8.3%
Marketing and Advertising
6.1%
 
Non-Profit Organization Management
8.3%
Insurance
6.1%
 
Other
50.0%
Other
39.4%
Microsoft Dynamics 365 for Customer Service
Accounting
16.7%
Wholesale
8.3%
Telecommunications
8.3%
Oil & Energy
8.3%
Non-Profit Organization Management
8.3%
Other
50.0%
WalkMe
Computer Software
24.2%
Information Technology and Services
16.7%
Telecommunications
7.6%
Marketing and Advertising
6.1%
Insurance
6.1%
Other
39.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
John N.
User in Marketing and Advertising

What I like most about this platform is that it is easy to install and start using. Thus, with little training the user is in a better situation to offer professional reports. The availability of functional features is what keeps our corporation to...

Peter B.
Administrator in Computer Software

Great tool for creating instructions for users with point and click process. All hosted on the cloud, so nothing to really install. Great option with different languages .. we ran a test with our Asia-pacific team and they seemed pleased.

Most Helpful Critical Review
Most Helpful Critical Review
Mark E.
Industry Analyst / Tech Writer

It's not that bad, pretty straight forward. The only thing is that there are a few bugs here and there. I would like it to be more reliable

User in Information Technology and Services
User in Information Technology and Services

Very expensive.

 
Microsoft Dynamics 365 for Customer Service
Most Helpful Favorable Review
John N.
User in Marketing and Advertising

What I like most about this platform is that it is easy to install and start using. Thus, with little training the user is in a better situation to offer professional reports. The availability of functional features is what keeps our corporation to...

Most Helpful Critical Review
Mark E.
Industry Analyst / Tech Writer

It's not that bad, pretty straight forward. The only thing is that there are a few bugs here and there. I would like it to be more reliable

WalkMe
Most Helpful Favorable Review
Peter B.
Administrator in Computer Software

Great tool for creating instructions for users with point and click process. All hosted on the cloud, so nothing to really install. Great option with different languages .. we ran a test with our Asia-pacific team and they seemed pleased.

Most Helpful Critical Review
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

Screenshots

 No screenshots providedNo screenshots provided
Microsoft Dynamics 365 for Customer Service
No screenshots provided
WalkMe
No screenshots provided

Downloads

 No downloads providedNo downloads provided
Microsoft Dynamics 365 for Customer Service
No downloads provided
WalkMe
No downloads provided
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