Compare Microsoft Dynamics 365 for Customer Service vs elevio

See this
comparison of Microsoft Dynamics 365 for Customer Service vs. elevio
based on data from user reviews. Microsoft Dynamics 365 for Customer Service rates 4.4/5 stars with 12 reviews. elevio rates 4.8/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Microsoft Dynamics 365 for Customer Service
Free Trial Unavailable
elevio
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.2
Ease of Use
Ease of Use
8.3
9.2
Ease of Setup
Ease of SetupNot enough data available
8.7
Ease of Admin
Ease of AdminNot enough data available
9.3
Quality of Support
Quality of Support
8.5
9.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.0
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
Meets Requirements
Microsoft Dynamics 365 for Customer Service
8.5
elevio
9.2
Ease of Use
Microsoft Dynamics 365 for Customer Service
8.3
elevio
9.2
Ease of Setup
Microsoft Dynamics 365 for Customer Service
Not enough data available
elevio
8.7
Ease of Admin
Microsoft Dynamics 365 for Customer Service
Not enough data available
elevio
9.3
Quality of Support
Microsoft Dynamics 365 for Customer Service
8.5
elevio
9.2
Ease of Doing Business With
Microsoft Dynamics 365 for Customer Service
Not enough data available
elevio
9.0
Product Direction (% positive)
Microsoft Dynamics 365 for Customer Service
7.7
elevio
10.0

Features

Knowledge Share
Knowledge Base
Microsoft Dynamics 365 for Customer Service
8.5
elevio
10.0
Searchable Articles
Microsoft Dynamics 365 for Customer Service
8.3
elevio
10.0
Community Forums
Microsoft Dynamics 365 for Customer Service
8.3
elevio
Not enough data available
Interactive FAQs & Forums
Microsoft Dynamics 365 for Customer Service
7.9
elevio
Not enough data available
Interaction
Web Portals
Microsoft Dynamics 365 for Customer Service
7.9
elevio
Not enough data available
Forum to Reponse
Microsoft Dynamics 365 for Customer Service
7.8
elevio
Not enough data available
Tickets and Tagging
Microsoft Dynamics 365 for Customer Service
8.8
elevio
8.3
Live Chat
Microsoft Dynamics 365 for Customer Service
9.4
elevio
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
58.3%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
0%
Microsoft Dynamics 365 for Customer Service
Small-Business
25.0%
Mid-Market
58.3%
Enterprise
16.7%
elevio
Small-Business
50.0%
Mid-Market
50.0%
Enterprise
0%

Reviewers' Industry

 
Accounting
16.7%
Internet
50.0%
 
Wholesale
8.3%
Information Technology and Services
16.7%
 
Telecommunications
8.3%
Information Services
16.7%
 
Oil & Energy
8.3%
Computer Software
16.7%
 
Non-Profit Organization Management
8.3%
 
Other
50.0%
Other
0.0%
Microsoft Dynamics 365 for Customer Service
Accounting
16.7%
Wholesale
8.3%
Telecommunications
8.3%
Oil & Energy
8.3%
Non-Profit Organization Management
8.3%
Other
50.0%
elevio
Internet
50.0%
Information Technology and Services
16.7%
Information Services
16.7%
Computer Software
16.7%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
John N.
User in Marketing and Advertising

What I like most about this platform is that it is easy to install and start using. Thus, with little training the user is in a better situation to offer professional reports. The availability of functional features is what keeps our corporation to...

User in Internet

You can do almost anything and it integrates with most of our support stack (Intercom and Freshdesk). It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've created, you can integrate and...

Most Helpful Critical Review
Most Helpful Critical Review
Leslie F.
User

There are a lot of bugs - we have a lot of issues each time we use it. Bugs when opening and during use.

Danny V.
Administrator

As a smaller company they move a bit slower than larger ones but this can also be a strength in that they are more than willing to help you.

 
Microsoft Dynamics 365 for Customer Service
Most Helpful Favorable Review
John N.
User in Marketing and Advertising

What I like most about this platform is that it is easy to install and start using. Thus, with little training the user is in a better situation to offer professional reports. The availability of functional features is what keeps our corporation to...

Most Helpful Critical Review
Leslie F.
User

There are a lot of bugs - we have a lot of issues each time we use it. Bugs when opening and during use.

elevio
Most Helpful Favorable Review
User in Internet

You can do almost anything and it integrates with most of our support stack (Intercom and Freshdesk). It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've created, you can integrate and...

Most Helpful Critical Review
Danny V.
Administrator

As a smaller company they move a bit slower than larger ones but this can also be a strength in that they are more than willing to help you.

Screenshots

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Microsoft Dynamics 365 for Customer Service
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