Compare Micro Focus PPM, Waffle.io, BMC Remedy, and ServiceNow

Pricing

 
Waffle.io
Free
 
Waffle Takeout
$2,000
per year
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
Waffle.io
Waffle.io
Free
Waffle Takeout
$2,000per year
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.5
8.0
8.4
Ease of Use
Ease of Use
6.8
8.7
7.1
7.4
Ease of Setup
Ease of Setup
7.7
8.7
6.9
7.2
Ease of Admin
Ease of Admin
8.4
Not enough data available
7.2
7.8
Quality of Support
Quality of Support
7.2
8.6
7.4
7.9
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
6.7
5.9
7.8
Meets Requirements
Micro Focus PPM
8.3
Waffle.io
8.5
BMC Remedy
8.0
ServiceNow
8.4
Ease of Use
Micro Focus PPM
6.8
Waffle.io
8.7
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Micro Focus PPM
7.7
Waffle.io
8.7
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Micro Focus PPM
8.4
Waffle.io
Not enough data available
BMC Remedy
7.2
ServiceNow
7.8
Quality of Support
Micro Focus PPM
7.2
Waffle.io
8.6
BMC Remedy
7.4
ServiceNow
7.9
Ease of Doing Business With
Micro Focus PPM
8.0
Waffle.io
Not enough data available
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Micro Focus PPM
6.7
Waffle.io
6.7
BMC Remedy
5.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
64.3%
4.1%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
28.6%
21.6%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.9%
7.1%
74.3%
79.1%
Micro Focus PPM
Small-Business
9.5%
Mid-Market
28.6%
Enterprise
61.9%
Waffle.io
Small-Business
64.3%
Mid-Market
28.6%
Enterprise
7.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%

Reviewers' Industry

 
Information Technology and Services
34.6%
Information Technology and Services
28.6%
Information Technology and Services
32.3%
Information Technology and Services
27.6%
 
Telecommunications
11.5%
Computer Software
19.0%
Telecommunications
9.3%
Hospital & Health Care
7.5%
 
Management Consulting
7.7%
Music
9.5%
Hospital & Health Care
6.1%
Higher Education
7.5%
 
Insurance
7.7%
Media Production
9.5%
Higher Education
4.3%
Computer Software
6.8%
 
Non-Profit Organization Management
3.8%
Internet
9.5%
Computer Software
4.3%
Financial Services
6.0%
 
Other
34.6%
Other
23.8%
Other
43.7%
Other
44.7%
Micro Focus PPM
Information Technology and Services
34.6%
Telecommunications
11.5%
Management Consulting
7.7%
Insurance
7.7%
Non-Profit Organization Management
3.8%
Other
34.6%
Waffle.io
Information Technology and Services
28.6%
Computer Software
19.0%
Music
9.5%
Media Production
9.5%
Internet
9.5%
Other
23.8%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.0%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Tara S.
G2 User in Internet

The best thing about Waffle is that it connects labels and issues easily with Github. That integration makes it really easy to track issues and the code that goes into resolving those issues.

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

G2 User

I have always felt that the integration with github, while quite good, was somewhat spotty. Someone would move something on a waffle board and the issue tags wouldn't get updated in github, or vice versa. This often left members of the software team...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Micro Focus PPM
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Most Helpful Critical Review
G2 User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Waffle.io
Most Helpful Favorable Review
Tara S.
G2 User in Internet

The best thing about Waffle is that it connects labels and issues easily with Github. That integration makes it really easy to track issues and the code that goes into resolving those issues.

Most Helpful Critical Review
G2 User

I have always felt that the integration with github, while quite good, was somewhat spotty. Someone would move something on a waffle board and the issue tags wouldn't get updated in github, or vice versa. This often left members of the software team...

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Micro Focus PPM
Waffle.io
No screenshots provided
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