Compare Micro Focus PPM, Waffle.io, BMC Remedy, and Jira Service Desk

Pricing

 
Waffle.io
Free
GET STARTED
$10
/month
 
Waffle Takeout
$2,000
per year
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Micro Focus PPM
Free Trial Unavailable
Waffle.io
Waffle.io
Free
Waffle Takeout
$2,000per year
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.5
8.0
8.5
Ease of Use
Ease of Use
6.8
8.7
7.1
7.9
Ease of Setup
Ease of Setup
7.7
8.7
6.9
7.3
Ease of Admin
Ease of Admin
8.4
Not enough data available
7.2
7.4
Quality of Support
Quality of Support
7.2
8.6
7.4
8.0
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
6.7
6.7
5.9
7.8
Meets Requirements
Micro Focus PPM
8.3
Waffle.io
8.5
BMC Remedy
8.0
Jira Service Desk
8.5
Ease of Use
Micro Focus PPM
6.8
Waffle.io
8.7
BMC Remedy
7.1
Jira Service Desk
7.9
Ease of Setup
Micro Focus PPM
7.7
Waffle.io
8.7
BMC Remedy
6.9
Jira Service Desk
7.3
Ease of Admin
Micro Focus PPM
8.4
Waffle.io
Not enough data available
BMC Remedy
7.2
Jira Service Desk
7.4
Quality of Support
Micro Focus PPM
7.2
Waffle.io
8.6
BMC Remedy
7.4
Jira Service Desk
8.0
Ease of Doing Business With
Micro Focus PPM
8.0
Waffle.io
Not enough data available
BMC Remedy
7.9
Jira Service Desk
8.2
Product Direction (% positive)
Micro Focus PPM
6.7
Waffle.io
6.7
BMC Remedy
5.9
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
64.3%
4.1%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
28.6%
21.6%
40.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.9%
7.1%
74.3%
43.7%
Micro Focus PPM
Small-Business
9.5%
Mid-Market
28.6%
Enterprise
61.9%
Waffle.io
Small-Business
64.3%
Mid-Market
28.6%
Enterprise
7.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.2%
Enterprise
43.7%

Reviewers' Industry

 
Information Technology and Services
34.6%
Information Technology and Services
28.6%
Information Technology and Services
32.3%
Information Technology and Services
28.3%
 
Telecommunications
11.5%
Computer Software
19.0%
Telecommunications
9.3%
Computer Software
15.3%
 
Management Consulting
7.7%
Music
9.5%
Hospital & Health Care
6.1%
Internet
6.0%
 
Insurance
7.7%
Media Production
9.5%
Higher Education
4.3%
Telecommunications
4.3%
 
Non-Profit Organization Management
3.8%
Internet
9.5%
Computer Software
4.3%
Financial Services
4.3%
 
Other
34.6%
Other
23.8%
Other
43.7%
Other
41.9%
Micro Focus PPM
Information Technology and Services
34.6%
Telecommunications
11.5%
Management Consulting
7.7%
Insurance
7.7%
Non-Profit Organization Management
3.8%
Other
34.6%
Waffle.io
Information Technology and Services
28.6%
Computer Software
19.0%
Music
9.5%
Media Production
9.5%
Internet
9.5%
Other
23.8%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
Jira Service Desk
Information Technology and Services
28.3%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Celil .
Consultant in Information Technology and Services

Micro Focus PPM has advanced portfolio management module that completely manage all your project portfolio. You can use what-if scenarios and can see resource availability and capacity in advance. Micro Focus PPM can also manage program. You can see top...

G2 User

Integration with Git and ease of use in terms of how quickly a team can start using it. The data transfer between GIT and waffle is seem less.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Danae M.
User in Information Technology and Services

No intuitive way to create issues from the Kanban. The 'note' feature can be a little confusing.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

 
Micro Focus PPM
Most Helpful Favorable Review
Celil .
Consultant in Information Technology and Services

Micro Focus PPM has advanced portfolio management module that completely manage all your project portfolio. You can use what-if scenarios and can see resource availability and capacity in advance. Micro Focus PPM can also manage program. You can see top...

Most Helpful Critical Review
G2 User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Waffle.io
Most Helpful Favorable Review
G2 User

Integration with Git and ease of use in terms of how quickly a team can start using it. The data transfer between GIT and waffle is seem less.

Most Helpful Critical Review
Danae M.
User in Information Technology and Services

No intuitive way to create issues from the Kanban. The 'note' feature can be a little confusing.

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

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Micro Focus PPM
Waffle.io
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