Compare Micro Focus PPM, Rukovoditel, BMC Remedy, and ServiceNow

Pricing

 
Standard Part
$0
No Restrictions
 
Extension
$95
No Restrictions
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
Rukovoditel
Standard Part
$0No Restrictions
Extension
$95No Restrictions
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
9.2
7.9
8.4
Ease of Use
Ease of Use
6.8
9.2
7.1
7.4
Ease of Setup
Ease of Setup
7.7
9.2
6.9
7.2
Ease of Admin
Ease of Admin
8.4
8.8
7.2
7.7
Quality of Support
Quality of Support
7.2
9.4
7.3
7.9
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
9.3
5.8
7.8
Meets Requirements
Micro Focus PPM
8.3
Rukovoditel
9.2
BMC Remedy
7.9
ServiceNow
8.4
Ease of Use
Micro Focus PPM
6.8
Rukovoditel
9.2
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Micro Focus PPM
7.7
Rukovoditel
9.2
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Micro Focus PPM
8.4
Rukovoditel
8.8
BMC Remedy
7.2
ServiceNow
7.7
Quality of Support
Micro Focus PPM
7.2
Rukovoditel
9.4
BMC Remedy
7.3
ServiceNow
7.9
Ease of Doing Business With
Micro Focus PPM
8.0
Rukovoditel
Not enough data available
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Micro Focus PPM
6.7
Rukovoditel
9.3
BMC Remedy
5.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
14.3%
29.4%
4.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
14.3%
47.1%
21.1%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
23.5%
74.9%
79.1%
Micro Focus PPM
Small-Business
14.3%
Mid-Market
14.3%
Enterprise
71.4%
Rukovoditel
Small-Business
29.4%
Mid-Market
47.1%
Enterprise
23.5%
BMC Remedy
Small-Business
4.0%
Mid-Market
21.1%
Enterprise
74.9%
ServiceNow
Small-Business
4.1%
Mid-Market
16.8%
Enterprise
79.1%

Reviewers' Industry

 
Information Technology and Services
28.6%
Information Technology and Services
11.8%
Information Technology and Services
32.9%
Information Technology and Services
27.8%
 
Telecommunications
9.5%
Computer Hardware
11.8%
Telecommunications
9.2%
Hospital & Health Care
6.9%
 
Insurance
9.5%
Restaurants
5.9%
Hospital & Health Care
6.6%
Higher Education
6.5%
 
Non-Profit Organization Management
4.8%
Outsourcing/Offshoring
5.9%
Computer Software
4.4%
Computer Software
6.4%
 
Mining & Metals
4.8%
Medical Devices
5.9%
Higher Education
3.9%
Financial Services
5.8%
 
Other
42.9%
Other
58.8%
Other
43.0%
Other
46.5%
Micro Focus PPM
Information Technology and Services
28.6%
Telecommunications
9.5%
Insurance
9.5%
Non-Profit Organization Management
4.8%
Mining & Metals
4.8%
Other
42.9%
Rukovoditel
Information Technology and Services
11.8%
Computer Hardware
11.8%
Restaurants
5.9%
Outsourcing/Offshoring
5.9%
Medical Devices
5.9%
Other
58.8%
BMC Remedy
Information Technology and Services
32.9%
Telecommunications
9.2%
Hospital & Health Care
6.6%
Computer Software
4.4%
Higher Education
3.9%
Other
43.0%
ServiceNow
Information Technology and Services
27.8%
Hospital & Health Care
6.9%
Higher Education
6.5%
Computer Software
6.4%
Financial Services
5.8%
Other
46.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Administrator in Information Technology and Services

Believe me it or not but I was searching for a quality project management system from last 3 years with the following features but I couldn't 1) Can handle tasks & projects in a proper way 2) Clients & Team don't be direct 3) Good...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Jos V.
Administrator in Hospital & Health Care

It's a system in development, so some features are still appreciatied.

User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Micro Focus PPM
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Most Helpful Critical Review
User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Rukovoditel
Most Helpful Favorable Review
Administrator in Information Technology and Services

Believe me it or not but I was searching for a quality project management system from last 3 years with the following features but I couldn't 1) Can handle tasks & projects in a proper way 2) Clients & Team don't be direct 3) Good...

Most Helpful Critical Review
Jos V.
Administrator in Hospital & Health Care

It's a system in development, so some features are still appreciatied.

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

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