Compare Micro Focus PPM, Rukovoditel, BMC Remedy, and ServiceNow

Pricing

 
Standard Part
$0
No Restrictions
 
Extension
$95
No Restrictions
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
Rukovoditel
Standard Part
$0No Restrictions
Extension
$95No Restrictions
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
9.2
7.9
8.4
Ease of Use
Ease of Use
6.8
9.2
7.1
7.4
Ease of Setup
Ease of Setup
7.7
9.2
6.9
7.2
Ease of Admin
Ease of Admin
8.4
8.8
7.2
7.7
Quality of Support
Quality of Support
7.2
9.4
7.4
7.9
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
9.3
5.9
7.8
Meets Requirements
Micro Focus PPM
8.3
Rukovoditel
9.2
BMC Remedy
7.9
ServiceNow
8.4
Ease of Use
Micro Focus PPM
6.8
Rukovoditel
9.2
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Micro Focus PPM
7.7
Rukovoditel
9.2
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Micro Focus PPM
8.4
Rukovoditel
8.8
BMC Remedy
7.2
ServiceNow
7.7
Quality of Support
Micro Focus PPM
7.2
Rukovoditel
9.4
BMC Remedy
7.4
ServiceNow
7.9
Ease of Doing Business With
Micro Focus PPM
8.0
Rukovoditel
Not enough data available
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Micro Focus PPM
6.7
Rukovoditel
9.3
BMC Remedy
5.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
14.3%
29.4%
4.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
14.3%
47.1%
21.2%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
23.5%
74.8%
79.1%
Micro Focus PPM
Small-Business
14.3%
Mid-Market
14.3%
Enterprise
71.4%
Rukovoditel
Small-Business
29.4%
Mid-Market
47.1%
Enterprise
23.5%
BMC Remedy
Small-Business
4.0%
Mid-Market
21.2%
Enterprise
74.8%
ServiceNow
Small-Business
4.1%
Mid-Market
16.8%
Enterprise
79.1%

Reviewers' Industry

 
Information Technology and Services
28.6%
Information Technology and Services
11.8%
Information Technology and Services
33.0%
Information Technology and Services
27.8%
 
Telecommunications
9.5%
Computer Hardware
11.8%
Telecommunications
8.8%
Hospital & Health Care
6.9%
 
Insurance
9.5%
Restaurants
5.9%
Hospital & Health Care
6.6%
Higher Education
6.5%
 
Non-Profit Organization Management
4.8%
Outsourcing/Offshoring
5.9%
Computer Software
4.4%
Computer Software
6.4%
 
Mining & Metals
4.8%
Medical Devices
5.9%
Higher Education
4.0%
Financial Services
5.8%
 
Other
42.9%
Other
58.8%
Other
43.2%
Other
46.5%
Micro Focus PPM
Information Technology and Services
28.6%
Telecommunications
9.5%
Insurance
9.5%
Non-Profit Organization Management
4.8%
Mining & Metals
4.8%
Other
42.9%
Rukovoditel
Information Technology and Services
11.8%
Computer Hardware
11.8%
Restaurants
5.9%
Outsourcing/Offshoring
5.9%
Medical Devices
5.9%
Other
58.8%
BMC Remedy
Information Technology and Services
33.0%
Telecommunications
8.8%
Hospital & Health Care
6.6%
Computer Software
4.4%
Higher Education
4.0%
Other
43.2%
ServiceNow
Information Technology and Services
27.8%
Hospital & Health Care
6.9%
Higher Education
6.5%
Computer Software
6.4%
Financial Services
5.8%
Other
46.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ajay M.
Consultant in Information Technology and Services

HPE PPM: - Provides visibility into strategic, operational demands of the organisation. - Its ability to provide real-time information about the projects, resources, financnes, programs and portfolios, visibility of this information allows...

Jos V.
Administrator in Hospital & Health Care

The best feature of Rukovoditel is the ability to make it our own. Simply and easy create yout own fields, in a nice graphical enviroment, displaying on every devicy.

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Thomas G.
Consultant in Transportation/Trucking/Railroad

Basically everything works great - Rukovoditel is still quite new on the market so additional functionality and features can be added over time, personally I would like to see some improvements in regards to the Time Log features (date-time calculation) and...

User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Micro Focus PPM
Most Helpful Favorable Review
Ajay M.
Consultant in Information Technology and Services

HPE PPM: - Provides visibility into strategic, operational demands of the organisation. - Its ability to provide real-time information about the projects, resources, financnes, programs and portfolios, visibility of this information allows...

Most Helpful Critical Review
User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Rukovoditel
Most Helpful Favorable Review
Jos V.
Administrator in Hospital & Health Care

The best feature of Rukovoditel is the ability to make it our own. Simply and easy create yout own fields, in a nice graphical enviroment, displaying on every devicy.

Most Helpful Critical Review
Thomas G.
Consultant in Transportation/Trucking/Railroad

Basically everything works great - Rukovoditel is still quite new on the market so additional functionality and features can be added over time, personally I would like to see some improvements in regards to the Time Log features (date-time calculation) and...

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
1 of 3
2 of 3
3 of 3
Ask Micro Focus PPM a QuestionContact Micro Focus PPMAsk Rukovoditel a QuestionContact RukovoditelAsk BMC Remedy a QuestionContact BMC RemedyRequest More InformationRequest More Information