Compare Micro Focus PPM, Rukovoditel, BMC Remedy, and ServiceNow

Pricing

 
Standard Part
$0
No Restrictions
 
Extension
$95
No Restrictions
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
Rukovoditel
Standard Part
$0No Restrictions
Extension
$95No Restrictions
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
9.2
7.9
8.4
Ease of Use
Ease of Use
6.8
9.2
7.1
7.4
Ease of Setup
Ease of Setup
7.7
9.2
6.9
7.2
Ease of Admin
Ease of Admin
8.4
8.8
7.2
7.8
Quality of Support
Quality of Support
7.2
9.4
7.4
7.9
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
9.3
5.9
7.8
Meets Requirements
Micro Focus PPM
8.3
Rukovoditel
9.2
BMC Remedy
7.9
ServiceNow
8.4
Ease of Use
Micro Focus PPM
6.8
Rukovoditel
9.2
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Micro Focus PPM
7.7
Rukovoditel
9.2
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Micro Focus PPM
8.4
Rukovoditel
8.8
BMC Remedy
7.2
ServiceNow
7.8
Quality of Support
Micro Focus PPM
7.2
Rukovoditel
9.4
BMC Remedy
7.4
ServiceNow
7.9
Ease of Doing Business With
Micro Focus PPM
8.0
Rukovoditel
Not enough data available
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Micro Focus PPM
6.7
Rukovoditel
9.3
BMC Remedy
5.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
14.3%
29.4%
4.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
14.3%
47.1%
21.2%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
23.5%
74.8%
79.0%
Micro Focus PPM
Small-Business
14.3%
Mid-Market
14.3%
Enterprise
71.4%
Rukovoditel
Small-Business
29.4%
Mid-Market
47.1%
Enterprise
23.5%
BMC Remedy
Small-Business
4.0%
Mid-Market
21.2%
Enterprise
74.8%
ServiceNow
Small-Business
4.1%
Mid-Market
16.8%
Enterprise
79.0%

Reviewers' Industry

 
Information Technology and Services
28.6%
Information Technology and Services
11.8%
Information Technology and Services
33.0%
Information Technology and Services
27.8%
 
Telecommunications
9.5%
Computer Hardware
11.8%
Telecommunications
8.8%
Hospital & Health Care
7.0%
 
Insurance
9.5%
Restaurants
5.9%
Hospital & Health Care
6.6%
Higher Education
6.6%
 
Non-Profit Organization Management
4.8%
Outsourcing/Offshoring
5.9%
Computer Software
4.4%
Computer Software
6.5%
 
Mining & Metals
4.8%
Medical Devices
5.9%
Higher Education
4.0%
Financial Services
5.6%
 
Other
42.9%
Other
58.8%
Other
43.2%
Other
46.6%
Micro Focus PPM
Information Technology and Services
28.6%
Telecommunications
9.5%
Insurance
9.5%
Non-Profit Organization Management
4.8%
Mining & Metals
4.8%
Other
42.9%
Rukovoditel
Information Technology and Services
11.8%
Computer Hardware
11.8%
Restaurants
5.9%
Outsourcing/Offshoring
5.9%
Medical Devices
5.9%
Other
58.8%
BMC Remedy
Information Technology and Services
33.0%
Telecommunications
8.8%
Hospital & Health Care
6.6%
Computer Software
4.4%
Higher Education
4.0%
Other
43.2%
ServiceNow
Information Technology and Services
27.8%
Hospital & Health Care
7.0%
Higher Education
6.6%
Computer Software
6.5%
Financial Services
5.6%
Other
46.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Celil .
Consultant in Information Technology and Services

Micro Focus PPM has advanced portfolio management module that completely manage all your project portfolio. You can use what-if scenarios and can see resource availability and capacity in advance. Micro Focus PPM can also manage program. You can see top...

Thomas G.
Consultant in Transportation/Trucking/Railroad

First off, Rukovoditel is a very flexible and easy to use PMS. Once you are set up, you will be able to create projects, tasks and tickets and assign them to anyone in your team, as well as attach files and a range of other useful things. But what really...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
Micro Focus PPM
Most Helpful Favorable Review
Celil .
Consultant in Information Technology and Services

Micro Focus PPM has advanced portfolio management module that completely manage all your project portfolio. You can use what-if scenarios and can see resource availability and capacity in advance. Micro Focus PPM can also manage program. You can see top...

Most Helpful Critical Review
User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Rukovoditel
Most Helpful Favorable Review
Thomas G.
Consultant in Transportation/Trucking/Railroad

First off, Rukovoditel is a very flexible and easy to use PMS. Once you are set up, you will be able to create projects, tasks and tickets and assign them to anyone in your team, as well as attach files and a range of other useful things. But what really...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

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