Compare Micro Focus PPM, Rukovoditel, BMC Remedy, and Jira Service Desk

Pricing

 
Standard Part
$0
No Restrictions
GET STARTED
$10
/month
 
Extension
$95
No Restrictions
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Micro Focus PPM
Free Trial Unavailable
Rukovoditel
Standard Part
$0No Restrictions
Extension
$95No Restrictions
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
9.2
7.9
8.5
Ease of Use
Ease of Use
6.8
9.2
7.1
7.9
Ease of Setup
Ease of Setup
7.7
9.2
6.9
7.3
Ease of Admin
Ease of Admin
8.4
8.8
7.2
7.4
Quality of Support
Quality of Support
7.2
9.4
7.3
8.0
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
6.7
9.3
5.9
7.8
Meets Requirements
Micro Focus PPM
8.3
Rukovoditel
9.2
BMC Remedy
7.9
Jira Service Desk
8.5
Ease of Use
Micro Focus PPM
6.8
Rukovoditel
9.2
BMC Remedy
7.1
Jira Service Desk
7.9
Ease of Setup
Micro Focus PPM
7.7
Rukovoditel
9.2
BMC Remedy
6.9
Jira Service Desk
7.3
Ease of Admin
Micro Focus PPM
8.4
Rukovoditel
8.8
BMC Remedy
7.2
Jira Service Desk
7.4
Quality of Support
Micro Focus PPM
7.2
Rukovoditel
9.4
BMC Remedy
7.3
Jira Service Desk
8.0
Ease of Doing Business With
Micro Focus PPM
8.0
Rukovoditel
Not enough data available
BMC Remedy
7.9
Jira Service Desk
8.2
Product Direction (% positive)
Micro Focus PPM
6.7
Rukovoditel
9.3
BMC Remedy
5.9
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
14.3%
29.4%
4.0%
16.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
14.3%
47.1%
21.3%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
23.5%
74.7%
43.2%
Micro Focus PPM
Small-Business
14.3%
Mid-Market
14.3%
Enterprise
71.4%
Rukovoditel
Small-Business
29.4%
Mid-Market
47.1%
Enterprise
23.5%
BMC Remedy
Small-Business
4.0%
Mid-Market
21.3%
Enterprise
74.7%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.3%
Enterprise
43.2%

Reviewers' Industry

 
Information Technology and Services
28.6%
Information Technology and Services
11.8%
Information Technology and Services
32.7%
Information Technology and Services
30.1%
 
Telecommunications
9.5%
Computer Hardware
11.8%
Telecommunications
8.8%
Computer Software
14.1%
 
Insurance
9.5%
Restaurants
5.9%
Hospital & Health Care
6.6%
Internet
6.3%
 
Non-Profit Organization Management
4.8%
Outsourcing/Offshoring
5.9%
Computer Software
4.4%
Financial Services
4.3%
 
Mining & Metals
4.8%
Medical Devices
5.9%
Higher Education
4.0%
Telecommunications
3.9%
 
Other
42.9%
Other
58.8%
Other
43.4%
Other
41.3%
Micro Focus PPM
Information Technology and Services
28.6%
Telecommunications
9.5%
Insurance
9.5%
Non-Profit Organization Management
4.8%
Mining & Metals
4.8%
Other
42.9%
Rukovoditel
Information Technology and Services
11.8%
Computer Hardware
11.8%
Restaurants
5.9%
Outsourcing/Offshoring
5.9%
Medical Devices
5.9%
Other
58.8%
BMC Remedy
Information Technology and Services
32.7%
Telecommunications
8.8%
Hospital & Health Care
6.6%
Computer Software
4.4%
Higher Education
4.0%
Other
43.4%
Jira Service Desk
Information Technology and Services
30.1%
Computer Software
14.1%
Internet
6.3%
Financial Services
4.3%
Telecommunications
3.9%
Other
41.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Thomas G.
Consultant in Transportation/Trucking/Railroad

First off, Rukovoditel is a very flexible and easy to use PMS. Once you are set up, you will be able to create projects, tasks and tickets and assign them to anyone in your team, as well as attach files and a range of other useful things. But what really...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

 
Micro Focus PPM
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Most Helpful Critical Review
G2 User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

Rukovoditel
Most Helpful Favorable Review
Thomas G.
Consultant in Transportation/Trucking/Railroad

First off, Rukovoditel is a very flexible and easy to use PMS. Once you are set up, you will be able to create projects, tasks and tickets and assign them to anyone in your team, as well as attach files and a range of other useful things. But what really...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

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