Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Micro Focus PPM, BMC Remedy, and ServiceNow

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.0
8.4
Ease of Use
Ease of Use
6.8
7.1
7.4
Ease of Setup
Ease of Setup
7.7
6.9
7.2
Ease of Admin
Ease of Admin
8.4
7.2
7.8
Quality of Support
Quality of Support
7.2
7.4
7.9
Ease of Doing Business With
Ease of Doing Business With
8.0
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
5.9
7.8
Meets Requirements
Micro Focus PPM
8.3
BMC Remedy
8.0
ServiceNow
8.4
Ease of Use
Micro Focus PPM
6.8
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Micro Focus PPM
7.7
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Micro Focus PPM
8.4
BMC Remedy
7.2
ServiceNow
7.8
Quality of Support
Micro Focus PPM
7.2
BMC Remedy
7.4
ServiceNow
7.9
Ease of Doing Business With
Micro Focus PPM
8.0
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Micro Focus PPM
6.7
BMC Remedy
5.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
4.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
21.7%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.9%
74.2%
78.8%
Micro Focus PPM
Small-Business
9.5%
Mid-Market
28.6%
Enterprise
61.9%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
34.6%
Information Technology and Services
32.4%
Information Technology and Services
27.6%
 
Telecommunications
11.5%
Telecommunications
9.0%
Hospital & Health Care
7.5%
 
Management Consulting
7.7%
Hospital & Health Care
6.1%
Higher Education
7.5%
 
Insurance
7.7%
Higher Education
4.3%
Computer Software
6.7%
 
Non-Profit Organization Management
3.8%
Computer Software
4.3%
Financial Services
6.1%
 
Other
34.6%
Other
43.9%
Other
44.5%
Micro Focus PPM
Information Technology and Services
34.6%
Telecommunications
11.5%
Management Consulting
7.7%
Insurance
7.7%
Non-Profit Organization Management
3.8%
Other
34.6%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ajay M.
Consultant in Information Technology and Services

HPE PPM: - Provides visibility into strategic, operational demands of the organisation. - Its ability to provide real-time information about the projects, resources, financnes, programs and portfolios, visibility of this information allows...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Micro Focus PPM
Most Helpful Favorable Review
Ajay M.
Consultant in Information Technology and Services

HPE PPM: - Provides visibility into strategic, operational demands of the organisation. - Its ability to provide real-time information about the projects, resources, financnes, programs and portfolios, visibility of this information allows...

Most Helpful Critical Review
G2 User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 3
2 of 3
3 of 3
1 of 3
2 of 3
3 of 3
Ask Micro Focus PPM a QuestionContact Micro Focus PPMAsk BMC Remedy a QuestionContact BMC RemedyRequest More InformationRequest More Information