# MiCloud Flex vs Mitel Comparison

| | MiCloud Flex | Mitel | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 30 | 235 | 
| **Largest Market Segment** | Mid-Market (75.9% of reviews) | Mid-Market (45.9% of reviews) | 
| **Entry Level Price** | No pricing available | $20.99   /user/month | 

---
## Top Pros & Cons

### MiCloud Flex

**Not enough data**

### Mitel

Pros:
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)

Cons:
- Performance Issues (2 reviews)
- Software Bugs (2 reviews)

---
## Ratings Comparison
| Rating | MiCloud Flex | Mitel | 
|---|---|---|
  | **Meets Requirements** | 8.0 (28 reviews) | 8.1 (191 reviews) | 
  | **Ease of Use** | 8.4 (28 reviews) | 7.8 (192 reviews) | 
  | **Ease of Setup** | 7.0 (14 reviews) | 7.3 (133 reviews) | 
  | **Ease of Admin** | 7.1 (12 reviews) | 7.3 (131 reviews) | 
  | **Quality of Support** | 7.2 (21 reviews) | 7.2 (175 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.0 (10 reviews) | 7.4 (131 reviews) | 
  | **Product Direction (% positive)** | 5.4 (28 reviews) | 6.2 (182 reviews) | 

---
## Pricing

### MiCloud Flex

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Mitel

#### Entry-Level Pricing

Plan: Essentials

Price: $20.99   /user/month

Description: PBX Features, Collaboration, Conferencing


[Browse all 4 editions](https://www.g2.com/products/mitel/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **MiCloud Flex** | N/A | N/A |
| **Mitel** | 7.8/10 | 25 |

#### Channels

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Voice** | Not enough data | 8.3 (20 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.0 (9 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 6.8 (10 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 7.1 (12 reviews) ✓ Verified | 
| **Email** | Not enough data | 7.4 (12 reviews) ✓ Verified | 

#### Generative AI

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 7.8 (10 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.7 (9 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.2 (10 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 7.7 (10 reviews) ✓ Verified | 
| **IVR** | Not enough data | 9.5 (13 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 9.1 (13 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 9.1 (9 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (7 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 7.1 (7 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 7.1 (7 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.0 (7 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 7.3 (5 reviews) ✓ Verified | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **MiCloud Flex** | N/A | N/A |
| **Mitel** | 7.8/10 | 133 |

#### Platform Basics - VoIP Providers

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.5 (121 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 7.0 (35 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 6.9 (53 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 7.3 (48 reviews) ✓ Verified | 
| **Conference Calls** | Not enough data | 8.0 (85 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.0 (115 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Software Pairing** | Not enough data | 7.0 (54 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | 7.4 (49 reviews) ✓ Verified | 
| **Individual Download** | Not enough data | 7.7 (57 reviews) ✓ Verified | 

#### Advanced Features

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Hold Music** | Not enough data | 7.7 (90 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 8.0 (97 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 8.8 (106 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **MiCloud Flex** | N/A | N/A |
| **Mitel** | 7.7/10 | 17 |

#### Agentic AI - UCaaS Platforms

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 7.0 (9 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 8.0 (9 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 7.3 (8 reviews) ✓ Verified | 

#### Features

| Feature | MiCloud Flex | Mitel | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 8.8 (13 reviews) ✓ Verified | 
| **File Sharing** | Not enough data | 7.0 (5 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 8.0 (11 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.1 (9 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


**Unique to Mitel (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | MiCloud Flex | Mitel | 
|---|---|---|
| **Small-Business** | 0% | 45.0% | 
| **Mid-Market** | 75.9% | 45.9% | 
| **Enterprise** | 24.1% | 9.1% | 

### By Industry

#### MiCloud Flex

- **Marketing and Advertising:** 10.0%
- **Education Management:** 6.7%
- **Insurance:** 6.7%
- **Financial Services:** 6.7%
- **Higher Education:** 6.7%
- **Automotive:** 3.3%
- **Broadcast Media:** 3.3%
- **Building Materials:** 3.3%
- **Computer Software:** 3.3%
- **Construction:** 3.3%
- **Other:** 46.7%

#### Mitel

- **Information Technology and Services:** 6.8%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Construction:** 4.5%
- **Real Estate:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Hospital & Health Care:** 3.2%
- **Education Management:** 3.2%
- **Medical Practice:** 2.7%
- **Legal Services:** 2.7%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to MiCloud Flex

- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56433 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18903 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1239 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)

### Alternatives to Mitel

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)

---
## Top Discussions

### MiCloud Flex

No discussions available for this product.

### Mitel

- Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Thomas. Thank you for starting this discussion! 

I have asked internally regarding our password policies, but did you know we now allow..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/micloud-flex-vs-mitel)