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Compare MiCloud Flex and Mitel 
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At a Glance
Market Segments
Mid-Market (78.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$20.99 /user/month
MiCloud Flex
Star Rating
(29)3.8 out of 5
Market Segments
Mid-Market (78.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about MiCloud FlexMitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect excels in IVR functionality, scoring a remarkable 9.5, which reviewers mention significantly enhances customer interaction and call routing efficiency compared to MiCloud Flex.
- Reviewers mention that while both products offer strong concurrent calling capabilities, scoring 8.7 each, Mitel MiCloud Connect's session routing feature (8.3) is preferred over MiCloud Flex's (7.8), indicating a more effective call management system.
- G2 users highlight that Mitel MiCloud Connect's session summary notes feature (8.3) provides better administrative insights than MiCloud Flex's lower score of 6.4, making it easier for teams to track and manage communications.
- Users on G2 report that the ease of use is a strong point for MiCloud Flex, which scored 8.4 compared to MiCloud Connect's 7.8, suggesting that MiCloud Flex may be more user-friendly for new users.
- Reviewers mention that Mitel MiCloud Connect's voicemail to email feature (8.8) is highly appreciated for its reliability, while MiCloud Flex's voicemail to SMS feature (7.5) is seen as less effective, indicating a preference for the former in terms of communication efficiency.
- Users say that the reporting and dashboards in MiCloud Flex (7.8) are more robust than those in Mitel MiCloud Connect (7.1), which some reviewers feel limits their ability to analyze performance metrics effectively.
Pricing
Entry-Level Pricing
MiCloud Flex
No pricing availableMitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
MiCloud Flex
No trial information availableMitel
No trial information availableRatings
Meets Requirements
8.0
27
8.1
190
Ease of Use
8.4
27
7.9
191
Ease of Setup
7.1
13
7.3
132
Ease of Admin
7.1
12
7.3
131
Quality of Support
7.1
20
7.2
174
Has the product been a good partner in doing business?
7.0
10
7.4
131
Product Direction (% positive)
5.2
27
6.2
182
Features by Category
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.5
121
|
Verified
Not enough data
7.0
35
|
Verified
Not enough data
6.9
53
|
Verified
Not enough data
7.3
48
|
Verified
Not enough data
8.0
85
|
Verified
Not enough data
9.0
115
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.0
54
|
Verified
Not enough data
7.4
49
|
Verified
Not enough data
7.7
57
|
Verified
Advanced Features
Not enough data
7.7
90
|
Verified
Not enough data
8.0
97
|
Verified
Not enough data
8.8
106
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Feature Not Available
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
MiCloud Flex and Mitel are categorized as UCaaS Platforms
Unique Categories
MiCloud Flex has no unique categories
Mitel is categorized as VoIP Providers and Contact Center
Reviews
Reviewers' Company Size
MiCloud Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.3%
Insurance
6.9%
Higher Education
6.9%
Financial Services
6.9%
Education Management
6.9%
Other
62.1%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Alternatives
Discussions
MiCloud Flex has no discussions with answers
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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