Compare MiCloud Connect vs RingCentral Contact Center

See this
comparison of MiCloud Connect vs. RingCentral Contact Center
based on data from user reviews. MiCloud Connect rates 3.9/5 stars with 95 reviews. RingCentral Contact Center rates 3.1/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
MiCloud Connect
Free Trial
RingCentral Contact Center
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
7.1
Ease of Use
Ease of Use
8.1
7.4
Ease of Setup
Ease of Setup
7.5
Not enough data available
Ease of Admin
Ease of Admin
7.5
Not enough data available
Quality of Support
Quality of Support
7.4
6.8
Ease of Doing Business With
Ease of Doing Business With
7.6
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
6.4
4.8
Meets Requirements
MiCloud Connect
8.3
RingCentral Contact Center
7.1
Ease of Use
MiCloud Connect
8.1
RingCentral Contact Center
7.4
Ease of Setup
MiCloud Connect
7.5
RingCentral Contact Center
Not enough data available
Ease of Admin
MiCloud Connect
7.5
RingCentral Contact Center
Not enough data available
Quality of Support
MiCloud Connect
7.4
RingCentral Contact Center
6.8
Ease of Doing Business With
MiCloud Connect
7.6
RingCentral Contact Center
Not enough data available
Product Direction (% positive)
MiCloud Connect
6.4
RingCentral Contact Center
4.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
36.8%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
49.5%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.7%
9.5%
MiCloud Connect
Small-Business
36.8%
Mid-Market
49.5%
Enterprise
13.7%
RingCentral Contact Center
Small-Business
52.4%
Mid-Market
38.1%
Enterprise
9.5%

Reviewers' Industry

 
Information Technology and Services
9.5%
Computer Software
14.3%
 
Insurance
7.4%
Consumer Services
9.5%
 
Financial Services
7.4%
Staffing and Recruiting
4.8%
 
Education Management
5.3%
Real Estate
4.8%
 
Staffing and Recruiting
4.2%
Oil & Energy
4.8%
 
Other
66.3%
Other
61.9%
MiCloud Connect
Information Technology and Services
9.5%
Insurance
7.4%
Financial Services
7.4%
Education Management
5.3%
Staffing and Recruiting
4.2%
Other
66.3%
RingCentral Contact Center
Computer Software
14.3%
Consumer Services
9.5%
Staffing and Recruiting
4.8%
Real Estate
4.8%
Oil & Energy
4.8%
Other
61.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Tad A.
Administrator

I love how easy it is to use! Mitel Connect is easy to set up and ongoing maintenance

Jillian R.
User

Easy to text and call people from the app, without giving out my personal cell phone number

Most Helpful Critical Review
Most Helpful Critical Review
DJ P.
Administrator

Didn't integrate with Dynamics CRM as promised.

User

The call quality can be sub par especially if on wifi

 
MiCloud Connect
Most Helpful Favorable Review
Tad A.
Administrator

I love how easy it is to use! Mitel Connect is easy to set up and ongoing maintenance

Most Helpful Critical Review
DJ P.
Administrator

Didn't integrate with Dynamics CRM as promised.

RingCentral Contact Center
Most Helpful Favorable Review
Jillian R.
User

Easy to text and call people from the app, without giving out my personal cell phone number

Most Helpful Critical Review
User

The call quality can be sub par especially if on wifi

Screenshots

 
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5 of 6
6 of 6
No screenshots provided
RingCentral Contact Center
No screenshots provided

Videos

 

Break down the barriers of siloed team environments with robust collaboration tools that bring powerful productivity to desktops and mobile devices. With Mitel, you can extend your team inside or outside company walls to bring remote workers, vendors, partners and customers into the conversation.

No videos provided
MiCloud Connect

Break down the barriers of siloed team environments with robust collaboration tools that bring powerful productivity to desktops and mobile devices. With Mitel, you can extend your team inside or outside company walls to bring remote workers, vendors, partners and customers into the conversation.

RingCentral Contact Center
No videos provided

Downloads

 No downloads provided
RingCentral Contact Center
No downloads provided
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