# Metapack vs Narvar Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Narvar excels in **returns management** , receiving high praise for its user-friendly interface and powerful shipment data drilldowns. Users appreciate the wealth of information available, which aids in customer service investigations.
- **Users say** that Narvar's implementation process is notably **quick and intuitive** , with many highlighting the ease of setup. This has been a significant advantage for teams looking to get up and running without extensive training.
- **According to verified reviews** , Narvar outperforms Metapack in terms of **overall user satisfaction** , reflected in its higher G2 Score. Reviewers consistently mention the efficiency and straightforward navigation of Narvar's interface, making daily tasks smoother.
- **Reviewers mention** that while Metapack has shown improvement in responsiveness and support, it still faces challenges in **user satisfaction** , particularly in comparison to Narvar. Users have noted that while support is accessible, it doesn't always meet their expectations.
- **G2 reviewers highlight** that Narvar's quality of support is a strong point, with many users praising the knowledgeable assistance they receive. In contrast, Metapack's support has been described as competent but lacking in some areas, which can impact user experience.
- **Users say** that Narvar's product direction is viewed positively, with many feeling aligned with the company's goals and vision. This contrasts with Metapack, where some users have expressed concerns about the pace of innovation and responsiveness to user feedback.



| | Metapack | Narvar | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 14 | 171 | 
| **Largest Market Segment** | Enterprise (75.0% of reviews) | Mid-Market (45.9% of reviews) | 
| **Entry Level Price** | Contact Us 3 Packages | No pricing available | 

---
## Top Pros & Cons

### Metapack

**Not enough data**

### Narvar

Pros:
- Customer Experience (58 reviews)
- Ease of Use (58 reviews)

Cons:
- Limited Customization (23 reviews)
- Limited Functionality (22 reviews)

---
## Ratings Comparison
| Rating | Metapack | Narvar | 
|---|---|---|
  | **Meets Requirements** | 7.1 (7 reviews) | 8.5 (133 reviews) | 
  | **Ease of Use** | 8.0 (5 reviews) | 8.2 (133 reviews) | 
  | **Ease of Setup** | Not enough data | 7.7 (107 reviews) | 
  | **Ease of Admin** | Not enough data | 7.9 (65 reviews) | 
  | **Quality of Support** | 6.7 (6 reviews) | 8.3 (128 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.5 (66 reviews) | 
  | **Product Direction (% positive)** | 2.2 (6 reviews) | 8.1 (124 reviews) | 

---
## Pricing

### Metapack

#### Entry-Level Pricing

Plan: Metapack shipping plans

Price: Contact Us 3 Packages

Key Features:
- https://www.metapack.com/pricing/

[Learn more about Metapack](https://www.g2.com/products/metapack/reviews)

#### Free Trial

No

### Narvar

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Multicarrier Parcel Management Solutions

| Product | Score | Reviews |
|---|---|---|
| **Metapack** | N/A | N/A |
| **Narvar** | N/A | N/A |

#### Management - Multicarrier Parcel Management Solutions

| Feature | Metapack | Narvar | 
|---|---|---|
| **Third-Party Integration - Multicarrier Parcel Management Solutions** | Not enough data | Not enough data | 
| **Label Printing - Multicarrier Parcel Management Solutions** | Not enough data | Not enough data | 
| **Multiple Carriers - Multicarrier Parcel Management Solutions** | Not enough data | Not enough data | 
| **Customer Information Database - Multicarrier Parcel Management Solutions** | Feature Not Available | Not enough data | 
| **Flexible Billing - Multicarrier Parcel Management Solutions** | Not enough data | Not enough data | 
| **Shipping Management - Multicarrier Parcel Management Solutions** | Not enough data | Not enough data | 

### Shipping

| Product | Score | Reviews |
|---|---|---|
| **Metapack** | N/A | N/A |
| **Narvar** | 7.7/10 | 58 |

#### Labels

| Feature | Metapack | Narvar | 
|---|---|---|
| **Label Printing** | Not enough data | 6.7 (40 reviews) | 
| **Return labels** | Not enough data | 7.3 (42 reviews) | 
| **Bar codes** | Not enough data | 6.8 (39 reviews) | 

#### Order management

| Feature | Metapack | Narvar | 
|---|---|---|
| **Order tracking** | Not enough data | 8.6 (57 reviews) | 
| **E-commerce integrations** | Not enough data | 8.1 (43 reviews) | 
| **Manage orders** | Not enough data | Feature Not Available | 
| **Order Status** | Not enough data | 8.5 (48 reviews) | 

#### Carrier and rate management

| Feature | Metapack | Narvar | 
|---|---|---|
| **Quick rate comparison** | Not enough data | Feature Not Available | 
| **Vendor availability** | Not enough data | 8.0 (40 reviews) | 
| **Flat rate services** | Not enough data | Feature Not Available | 

#### Inventory management

| Feature | Metapack | Narvar | 
|---|---|---|
| **Low stock alerts** | Not enough data | Feature Not Available | 
| **Automated inventory orders** | Not enough data | Feature Not Available | 
| **Assign suppliers** | Not enough data | Feature Not Available | 

#### Reports

| Feature | Metapack | Narvar | 
|---|---|---|
| **Shipment reports** | Not enough data | 7.6 (42 reviews) | 
| **Inventory reports** | Not enough data | Feature Not Available | 
| **Unshipped products** | Not enough data | 7.1 (37 reviews) | 

### Returns Management

| Product | Score | Reviews |
|---|---|---|
| **Metapack** | N/A | N/A |
| **Narvar** | 7.9/10 | 80 |

#### Integrations

| Feature | Metapack | Narvar | 
|---|---|---|
| **E-Commerce** | Not enough data | 8.8 (68 reviews) | 
| **WMS** | Not enough data | 7.6 (48 reviews) | 
| **Accounting** | Not enough data | 7.5 (50 reviews) | 
| **OMS** | Not enough data | 7.8 (50 reviews) | 

#### Tracking

| Feature | Metapack | Narvar | 
|---|---|---|
| **Shipping** | Not enough data | 9.1 (69 reviews) | 
| **Inventory** | Not enough data | 7.8 (52 reviews) | 

#### Transactions

| Feature | Metapack | Narvar | 
|---|---|---|
| **Exchange** | Not enough data | 7.5 (51 reviews) | 
| **Approvals** | Not enough data | Feature Not Available | 
| **Refund** | Not enough data | 7.8 (55 reviews) | 
| **Credit** | Not enough data | 7.3 (49 reviews) | 

### Shipping Insurance

| Product | Score | Reviews |
|---|---|---|
| **Metapack** | N/A | N/A |
| **Narvar** | 9.8/10 | 9 |

#### Shipping Insurance

| Feature | Metapack | Narvar | 
|---|---|---|
| **Claim Tracking** | Not enough data | Not enough data | 
| **Shipment Tracking Integrations** | Not enough data | 9.7 (5 reviews) | 
| **Cargo Tracking** | Not enough data | Feature Not Available | 
| **Reporting & Analytics** | Not enough data | Feature Not Available | 
| **B2C E-Commerce Tracking** | Not enough data | 9.8 (8 reviews) | 
| **Claim Filing** | Not enough data | Not enough data | 

### Package Tracking

| Product | Score | Reviews |
|---|---|---|
| **Metapack** | N/A | N/A |
| **Narvar** | 6.8/10 | 39 |

#### Agentic AI - Package Tracking

| Feature | Metapack | Narvar | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 6.3 (30 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (36 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (34 reviews) | 

---
## Categories
**Shared Categories (2):** [Returns Management Software](https://www.g2.com/categories/returns-management), [Shipping Software](https://www.g2.com/categories/shipping)

**Unique to Metapack (1):** [Multicarrier Parcel Management Solutions Software](https://www.g2.com/categories/multicarrier-parcel-management-solutions)

**Unique to Narvar (2):** [Shipping Insurance Software](https://www.g2.com/categories/shipping-insurance), [Package Tracking Software](https://www.g2.com/categories/package-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Metapack | Narvar | 
|---|---|---|
| **Small-Business** | 8.3% | 27.4% | 
| **Mid-Market** | 16.7% | 45.9% | 
| **Enterprise** | 75.0% | 26.7% | 

### By Industry

#### Metapack

- **Transportation/Trucking/Railroad:** 16.7%
- **Retail:** 16.7%
- **Logistics and Supply Chain:** 16.7%
- **Health, Wellness and Fitness:** 8.3%
- **Consumer Goods:** 8.3%
- **Construction:** 8.3%
- **Apparel & Fashion:** 8.3%
- **Airlines/Aviation:** 8.3%
- **Accounting:** 8.3%

#### Narvar

- **Retail:** 33.1%
- **Apparel & Fashion:** 28.9%
- **Consumer Goods:** 9.2%
- **Luxury Goods & Jewelry:** 2.8%
- **Pharmaceuticals:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Marketing and Advertising:** 2.1%
- **Accounting:** 1.4%
- **Consumer Electronics:** 1.4%
- **Consumer Services:** 1.4%
- **Other:** 15.5%

---
## Alternatives

### Alternatives to Metapack

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (311 reviews)
- [parcelLab](https://www.g2.com/products/parcellab/reviews) — 4.6/5 stars (266 reviews)
- [FarEye](https://www.g2.com/products/fareye/reviews) — 4.8/5 stars (265 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.4/5 stars (205 reviews)
- [Freightview](https://www.g2.com/products/freightview/reviews) — 4.7/5 stars (195 reviews)
- [MyCarrierTMS](https://www.g2.com/products/mycarriertms/reviews) — 4.7/5 stars (186 reviews)
- [Easyship](https://www.g2.com/products/easyship/reviews) — 4.4/5 stars (177 reviews)
- [Sendcloud](https://www.g2.com/products/sendcloud/reviews) — 4.5/5 stars (148 reviews)
- [Shiptheory](https://www.g2.com/products/shiptheory/reviews) — 4.9/5 stars (166 reviews)
- [Shipsy](https://www.g2.com/products/shipsy-shipsy/reviews) — 4.5/5 stars (158 reviews)

### Alternatives to Narvar

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (311 reviews)
- [parcelLab](https://www.g2.com/products/parcellab/reviews) — 4.6/5 stars (266 reviews)
- [ShipStation](https://www.g2.com/products/shipstation/reviews) — 4.3/5 stars (581 reviews)
- [Loop Returns](https://www.g2.com/products/loop-returns/reviews) — 4.7/5 stars (63 reviews)
- [FarEye](https://www.g2.com/products/fareye/reviews) — 4.8/5 stars (265 reviews)
- [FacilityOS](https://www.g2.com/products/facilityos/reviews) — 4.7/5 stars (262 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.4/5 stars (205 reviews)
- [Freightview](https://www.g2.com/products/freightview/reviews) — 4.7/5 stars (195 reviews)
- [MyCarrierTMS](https://www.g2.com/products/mycarriertms/reviews) — 4.7/5 stars (186 reviews)
- [Easyship](https://www.g2.com/products/easyship/reviews) — 4.4/5 stars (177 reviews)

---
## Top Discussions

### Metapack

No discussions available for this product.

### Narvar

- Title: [Is Narvar a SaaS?](https://www.g2.com/discussions/is-narvar-a-saas) — 2 comments, 1 upvote
  > **Top comment:** "Yes, it is."
- Title: [Who is Narvar tracking?](https://www.g2.com/discussions/who-is-narvar-tracking) — 1 comment *(includes official response)*
  > **Top comment:** "Narvar tracks shipments and customer interactions for over 1,500 brands and retailers, supporting more than 1,000 carriers and touching over 2 billion..."
- Title: [Who does Narvar ship with?](https://www.g2.com/discussions/who-does-narvar-ship-with) — 1 comment *(includes official response)*
  > **Top comment:** "Narvar isn't a shipping provider. However, Narvar does support over 1,000 carriers worldwide, enabling seamless shipment tracking and post-purchase..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/metapack-vs-narvar)