Compare Bird and Wati 
At a Glance
Market Segments
Small-Business (78.3% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Bird
Star Rating
(73)3.9 out of 5
Market Segments
Small-Business (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BirdWati
Star Rating
(461)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user satisfaction, boasting a significantly higher overall rating compared to Bird. Users appreciate Wati's simple interface that enhances customer communication efficiency, making it easier to manage chats and respond quickly.
- According to verified reviews, Bird has been noted for its robust API and ability to handle high message volumes, which is beneficial for businesses needing to scale. However, some users mention that it can be less intuitive than Wati, which may affect day-to-day usability.
- Users say that Wati's setup process is straightforward and well-guided, making it accessible for those who may not be tech-savvy. In contrast, Bird's implementation has been described as more complex, which could pose challenges for new users.
- Reviewers mention that Wati provides excellent customer support, reflected in its high ratings for quality of support. Users feel that Wati is a reliable partner in business, while Bird's support has received mixed feedback, indicating room for improvement.
- G2 reviewers highlight that Wati's ease of integration with various communication channels, including WhatsApp and SMS, is a major advantage. Bird, while offering a robust API, has been noted for having a steeper learning curve in this area.
- According to recent user feedback, Bird is praised for its capabilities in managing WhatsApp inboxes and supporting multiple communication channels, but it struggles to match Wati's overall user-friendliness and customer-centric design.
Pricing
Entry-Level Pricing
Bird
No pricing availableWati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Bird
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
7.9
60
8.9
356
Ease of Use
8.2
61
9.2
366
Ease of Setup
8.0
48
9.0
329
Ease of Admin
8.2
46
9.1
275
Quality of Support
7.4
57
8.6
348
Has the product been a good partner in doing business?
7.6
45
9.1
271
Product Direction (% positive)
8.1
55
9.3
336
Features by Category
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
154
Not enough data
7.9
152
Not enough data
8.6
165
Not enough data
8.5
153
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
6.6
15
|
Verified
8.8
133
6.7
13
|
Verified
8.5
117
7.1
15
|
Verified
8.5
114
Support
5.4
14
|
Verified
8.6
119
Feature Not Available
8.3
114
4.8
14
|
Verified
8.6
129
Responses
Not enough data
8.6
173
Not enough data
8.8
167
Not enough data
8.7
165
Not enough data
8.6
159
Not enough data
8.5
153
Platform
Not enough data
8.7
163
Not enough data
8.8
142
Not enough data
8.4
159
Not enough data
8.0
162
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
67
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.6(won by default)
57
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
59
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
90
Not enough data
9.4
92
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
9.1
86
Not enough data
9.2
90
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
84
Not enough data
8.6
78
Not enough data
8.8
81
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bird and Wati are categorized as Communication Platform as a Service (CPaaS) and WhatsApp Marketing
Unique Categories
Bird is categorized as SMS Marketing and Mobile Marketing
Wati is categorized as Chatbots, Proactive Notification, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Bird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.5%
Information Technology and Services
14.5%
Leisure, Travel & Tourism
7.2%
Financial Services
5.8%
Non-Profit Organization Management
5.8%
Other
52.2%
Education Management
10.3%
Information Technology and Services
7.2%
Retail
6.5%
Health, Wellness and Fitness
6.0%
Marketing and Advertising
6.0%
Other
64.1%
Discussions
Help Center
1 Comment
Official Response from Bird
Explore our Help Center where your most common questions are answered:
https://support.messagebird.com/hc/en-usRead more
Bird has no more discussions with answers
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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