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Compare Mend and Updox 
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At a Glance
Market Segments
Small-Business (44.2% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
Contact Us Per Month
Priced per Provider Month-to-month or Annual
Mend
Star Rating
(120)4.7 out of 5
Market Segments
Small-Business (44.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 4 pricing plansUpdox
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
Browse all 3 pricing plansMend vs Updox
When assessing the two solutions, reviewers found Mend easier to use and set up. Reviewers also felt that Mend was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that Mend meets the needs of their business better than Updox.
- When comparing quality of ongoing product support, reviewers felt that Mend is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Updox over Mend.
Pricing
Entry-Level Pricing
Mend
Access
Contact Us
Per Month
Ensure convenient entry into care by giving patients easy, guided pathways to show up.
- Patient Self Scheduling
- AI-Powered Concierge Scheduling
- AI-Powered Concierge Waitlist
Updox
Patient Experience
Priced per Provider
Month-to-month or Annual
On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.
- Secure Texting
- SMS Texting
- Automated Appointment Reminders
Free Trial
Mend
No trial information availableUpdox
No trial information availableRatings
Meets Requirements
9.7
72
9.0
78
Ease of Use
9.4
76
9.2
79
Ease of Setup
9.0
17
8.9
39
Ease of Admin
9.3
15
9.3
41
Quality of Support
9.5
68
8.9
77
Has the product been a good partner in doing business?
9.6
15
8.9
40
Product Direction (% positive)
8.4
67
8.7
74
Features by Category
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Clinical
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Flow
Not enough data
9.5
28
Not enough data
9.1
27
Not enough data
9.6
27
Patient Experience
Not enough data
8.8
24
Not enough data
8.4
24
Not enough data
9.4
29
Not enough data
9.0
27
Platform
Not enough data
9.3
48
Not enough data
9.3
44
Not enough data
9.1
40
Not enough data
9.1
46
Not enough data
9.4
46
Not enough data
9.3
44
Not enough data
9.2
38
Not enough data
9.1
45
Patient Convenience
9.4
11
Not enough data
10.0
8
Not enough data
9.7
16
Not enough data
9.3
19
Not enough data
9.6
14
Not enough data
Administration
9.5
13
Not enough data
9.8
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
14
Not enough data
9.9
13
Not enough data
Patient-Centered Functions
Feature Not Available
8.0
27
9.4
18
7.7
27
9.6
19
8.4
28
|
Verified
9.5
22
9.2
33
|
Verified
Not enough data
7.6
24
Operations
9.3
18
8.8
38
|
Verified
9.3
18
8.7
34
|
Verified
9.3
17
8.6
33
|
Verified
9.3
19
7.6
26
|
Verified
9.4
17
8.0
25
|
Verified
8.8
17
8.6
34
|
Verified
9.5
10
8.0
24
Generative AI
Not enough data
7.2
9
Technology
9.6
37
8.6
19
8.8
31
8.0
15
9.0
27
8.7
17
Administration
9.1
27
8.2
15
9.4
29
8.3
16
Feature Not Available
8.3
18
Compliance
9.8
34
9.5
21
9.6
34
9.6
19
Categories
Categories
Shared Categories
Mend and Updox are categorized as Patient Engagement and Telemedicine
Unique Categories
Updox is categorized as HIPAA Compliant Messaging and Patient Relationship Management (PRM)
Reviews
Reviewers' Company Size
Mend
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Updox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
24.0%
Mental Health Care
19.2%
Medical Practice
14.4%
Health, Wellness and Fitness
7.7%
Individual & Family Services
3.8%
Other
30.8%
Medical Practice
45.5%
Hospital & Health Care
28.7%
Health, Wellness and Fitness
12.9%
Mental Health Care
5.9%
Public Relations and Communications
2.0%
Other
5.0%
Discussions
Is mend HIPAA compliant?
1 Comment
LT
YesRead more
Mend has no more discussions with answers
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