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Compare Meltwater and SOCi 
Featured Products
At a Glance
Market Segments
Small-Business (41.6% of reviews)
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Meltwater
Star Rating
(2,495)4.0 out of 5
Market Segments
Small-Business (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MeltwaterSOCi
Star Rating
(3,970)4.5 out of 5
Market Segments
Small-Business (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SOCiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SOCi excels in user-friendliness, with many users appreciating its intuitive interface for scheduling posts and managing marketing tasks. One user highlighted the ease of linking and repeating posts, making it a go-to tool for quick marketing updates.
- Users say Meltwater stands out for its robust analytics capabilities, particularly the Share of Voice feature, which provides consistent data and clear reporting. Reviewers have noted how this feature helps them track their company's online mentions effectively, streamlining their monitoring process.
- According to verified reviews, SOCi offers a superior setup experience, with users praising its straightforward onboarding process. The ability to visualize scheduled posts on a calendar was specifically mentioned as a helpful feature for managing multiple platforms.
- Reviewers mention that Meltwater's customer support is responsive and attentive, with users appreciating the team's willingness to incorporate feedback for product improvements. This level of support has been a significant factor for many in their continued use of the platform.
- G2 reviewers highlight that while SOCi has a higher overall satisfaction score, Meltwater's automation features, such as automated searches for tracking mentions, are particularly valued by users who want to minimize manual tasks in their social media management.
- Users report that SOCi's comprehensive social publishing tools, including campaign optimization and social engagement features, are well-received, making it easier for businesses to connect with their audience and manage their online presence effectively.
Pricing
Entry-Level Pricing
Meltwater
No pricing availableSOCi
No pricing availableFree Trial
Meltwater
No trial information availableSOCi
No trial information availableRatings
Meets Requirements
7.9
2,137
8.9
3,239
Ease of Use
7.8
2,171
8.7
3,422
Ease of Setup
7.8
1,151
8.8
2,150
Ease of Admin
8.1
929
8.9
1,377
Quality of Support
8.5
2,062
8.8
2,672
Has the product been a good partner in doing business?
8.4
935
9.0
1,365
Product Direction (% positive)
8.0
2,120
8.8
3,239
Features by Category
Social Analytics
7.8(tied score)
525
7.8(tied score)
766
7.7
513
8.2(won by 0.5)
809
8.0
518
8.6(won by 0.6)
827
6.8
376
7.9(won by 1.1)
727
Feature Not Available
Feature Not Available
7.5
394
7.9(won by 0.4)
729
7.1
425
8.2(won by 1.1)
729
Reports & Dashboards
7.7
544
8.2(won by 0.5)
787
8.0
564
8.3(won by 0.3)
787
7.9
481
8.5(won by 0.6)
787
Feature Not Available
Feature Not Available
Agentic AI - Social Media Analytics
Feature Not Available
7.8(won by default)
199
Feature Not Available
7.8(won by default)
197
Feature Not Available
7.8(won by default)
194
Feature Not Available
7.7(won by default)
196
Feature Not Available
7.8(won by default)
195
Business Tools
Not enough data
8.1
158
Not enough data
Feature Not Available
Not enough data
7.6
148
Not enough data
7.9
162
Not enough data
8.0
161
Customer Tools
Not enough data
8.5
171
Not enough data
8.3
162
Not enough data
8.0
161
Not enough data
8.1
158
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.5
50
Not enough data
7.4
50
Not enough data
7.6
49
Not enough data
7.5
48
Not enough data
7.7
47
Listing Management
Not enough data
8.2
634
Not enough data
8.3
624
Not enough data
8.1
619
Not enough data
8.4
642
Performance
Not enough data
8.5
658
Not enough data
8.5
668
Local Search Optimization
Not enough data
8.2
410
Not enough data
8.4
425
Not enough data
8.5
436
Not enough data
8.6
424
Not enough data
8.7
437
Not enough data
8.5
441
Content & Collaboration
8.1
238
8.9
1573
7.4
211
8.5
1537
7.3
202
8.3
1403
7.5
203
8.3
1422
8.0
228
8.6
1470
7.6
212
8.4
1470
Social Management
8.3
280
8.6
1721
7.8
267
9.0
1788
7.4
237
8.3
1624
7.9
275
8.6
1709
6.5
208
8.1
1528
7.1
208
8.4
1516
7.3
100
Feature Not Available
Agentic AI - Social Media Management
5.8
24
7.9
376
6.0
24
7.9
374
Feature Not Available
8.1
374
Feature Not Available
8.0
373
Feature Not Available
8.0
374
Feature Not Available
7.9
374
6.2
23
8.0
374
Media Channels
7.3
635
Not enough data
7.2
657
Not enough data
8.5
730
Not enough data
Geographic Coverage
7.8
703
Not enough data
8.2
711
Not enough data
7.6
636
Not enough data
Reporting
8.2
709
Not enough data
8.1
696
Not enough data
7.9
690
Not enough data
7.9
713
Not enough data
Agentic AI - Media Monitoring
6.3
83
Not enough data
6.3
81
Not enough data
6.2
80
Not enough data
6.3
81
Not enough data
Feature Not Available
Not enough data
Generative AI
6.5
288
Not enough data
6.6
283
Not enough data
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
8.1
227
Not enough data
8.1
229
Not enough data
8.2
230
Not enough data
8.1
230
Not enough data
8.1
229
Not enough data
8.2
230
Social Functionality
Not enough data
8.8
1249
Campaign Management
Not enough data
8.6
1191
Not enough data
8.5
696
Not enough data
8.6
1188
Not enough data
8.3
1143
Not enough data
8.5
1145
Not enough data
Feature Not Available
Not enough data
8.5
1101
Not enough data
Feature Not Available
Not enough data
8.3
1076
Not enough data
8.5
1122
Not enough data
8.4
1080
Not enough data
8.1
1056
Not enough data
8.3
1059
Targeting
Not enough data
8.4
1162
Not enough data
Feature Not Available
Not enough data
8.3
1090
Not enough data
8.3
1103
Platform
Not enough data
8.3
1081
Not enough data
8.4
1114
Not enough data
8.7
1156
Not enough data
8.8
1175
Not enough data
8.6
1088
Not enough data
8.6
1135
Not enough data
8.7
1123
Not enough data
Feature Not Available
Not enough data
8.4
684
Audiences
8.0
46
Not enough data
7.3
44
Not enough data
7.0
42
Not enough data
7.4
42
Not enough data
Data Analysis
7.5
42
Not enough data
8.1
45
Not enough data
8.1
43
Not enough data
7.9
43
Not enough data
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
43
Not enough data
Agentic AI - Audience Intelligence Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
8.2
37
Not enough data
8.3
44
Not enough data
8.1
35
Automation - AI Agents
Not enough data
8.0
33
Not enough data
8.4
39
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
44
Platform
Not enough data
8.3
35
Not enough data
8.3
35
Not enough data
8.3
32
Autonomy - AI Agents
Not enough data
8.2
32
Not enough data
8.4
35
Not enough data
8.6
35
Not enough data
8.2
34
Generative AI
Not enough data
8.5
42
Not enough data
8.6
34
Responses
Not enough data
8.2
89
Not enough data
Feature Not Available
Not enough data
8.2
80
Not enough data
8.6
83
Not enough data
Feature Not Available
Platform
Not enough data
8.0
77
Not enough data
8.3
81
Not enough data
8.3
82
Not enough data
8.4
81
Not enough data
Feature Not Available
Not enough data
8.3
75
Not enough data
8.3
86
Generative AI
Not enough data
8.4
66
Not enough data
8.2
66
Survey Management
Not enough data
8.6
185
Not enough data
8.6
186
Not enough data
8.7
185
Not enough data
8.6
183
Survey Customization
Not enough data
8.6
179
Not enough data
8.8
179
Not enough data
8.7
140
Not enough data
Feature Not Available
Survey Insights
Not enough data
8.9
180
Not enough data
8.6
179
Not enough data
8.7
181
Not enough data
8.7
182
Agentic AI - Survey
Not enough data
8.7
60
Not enough data
8.6
60
Not enough data
8.7
62
Monitoring & Listening
8.1
802
Not enough data
7.3
703
Not enough data
8.2
516
Not enough data
8.3
522
Not enough data
7.8
487
Not enough data
7.8
477
Not enough data
Agentic AI - Social Media Listening Tools
6.5
83
Not enough data
6.4
84
Not enough data
6.2
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Management & Analysis
6.9
779
Not enough data
7.9
787
Not enough data
8.0
481
Not enough data
7.8
464
Not enough data
Influencer Marketing
7.8
203
Not enough data
7.8
205
Not enough data
8.0
209
Not enough data
7.7
199
Not enough data
7.4
196
Not enough data
6.9
162
Not enough data
7.4
170
Not enough data
8.0
199
Not enough data
7.9
200
Not enough data
7.7
185
Not enough data
Feature Not Available
Not enough data
6.7
148
Not enough data
6.7
134
Not enough data
6.3
115
Not enough data
Agentic AI - Influencer Marketing Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.5
7
Not enough data
Feature Not Available
Not enough data
6.0
7
Not enough data
Feature Not Available
Not enough data
Generative AI
6.6
155
Not enough data
6.7
152
Not enough data
Content Generation - AI Content Creation Platforms
Not enough data
8.5
53
Not enough data
8.6
52
Not enough data
8.8
60
Management - AI Content Creation Platforms
Not enough data
8.6
52
Not enough data
8.7
50
Not enough data
8.4
49
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Database
7.9
480
Not enough data
7.9
412
Not enough data
8.0
388
Not enough data
Outreach
8.1
426
Not enough data
7.5
146
Not enough data
7.7
349
Not enough data
Reporting
8.5
474
Not enough data
8.3
361
Not enough data
8.1
407
Not enough data
Agentic AI - Media and Influencer Targeting
5.8
20
Not enough data
6.0
19
Not enough data
6.0
19
Not enough data
6.0
19
Not enough data
6.0
19
Not enough data
User Rights/Roles
7.7
305
Not enough data
8.0
326
Not enough data
Consumer Intelligence
Not enough data
8.6
992
|
Verified
Not enough data
8.3
954
|
Verified
Not enough data
8.5
978
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.3
936
|
Verified
Not enough data
8.8
1042
|
Verified
Media Monitoring
Not enough data
8.9
1029
|
Verified
Not enough data
8.9
1049
Not enough data
8.6
961
|
Verified
In-House Management
Not enough data
8.0
577
Not enough data
8.2
919
|
Verified
Generative AI
Not enough data
8.1
757
Agentic AI - Online Reputation Management
Not enough data
7.8
210
Not enough data
7.8
209
Not enough data
8.0
212
Not enough data
7.8
212
Not enough data
7.9
213
Not enough data
7.9
212
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.1
35
Not enough data
7.7
35
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
35
Not enough data
8.1
36
Not enough data
8.0
35
Not enough data
8.0
35
Automation
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.1
35
Autonomy
Not enough data
7.9
35
Not enough data
8.0
35
Not enough data
8.2
36
Not enough data
8.3
36
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Meltwater and SOCi are categorized as Social Media Analytics, Social Media Suites, and Social Media Management
Unique Categories
Reviews
Reviewers' Company Size
Meltwater
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.7%
Public Relations and Communications
14.7%
Non-Profit Organization Management
6.6%
Higher Education
5.5%
Information Technology and Services
3.1%
Other
54.5%
Real Estate
22.9%
Health, Wellness and Fitness
6.9%
Marketing and Advertising
6.8%
Retail
5.6%
Leisure, Travel & Tourism
5.0%
Other
52.8%
Discussions
How do I make Meltwater work for our organization?
3 Comments
AS
I find it helpful to make customized reporter/influencer lists (based on geography, issue, etc). Makes it easy to do rapid-response outreach.Read more
How soon will sysomos and meltwater fully be integrated?
2 Comments
FA
Hi Janay. Sorry I don't know the answer to that question. Hopefully a Meltwater rep or someone else can answer it. I suggest simply contacting Meltwater...Read more
How much does meltwater cost?
2 Comments
GS
Basic modules, with 4 users and a maximum of 20 searches (imagine it as no more than 20 quieres saved at the same time), 12K a year. Twitter data, unlimited....Read more
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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