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At a Glance
Market Segments
Small-Business (41.6% of reviews)
Small-Business (57.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Meltwater
Star Rating
(2,488)4.1 out of 5
Market Segments
Small-Business (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MeltwaterMuck Rack
Star Rating
(299)4.6 out of 5
Market Segments
Small-Business (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Muck RackSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Meltwater excels in its Media Database with a score of 9.3, allowing for comprehensive media outreach, while Muck Rack's Media Database is rated lower at 9.2, indicating a slight edge for Meltwater in this critical area.
- Reviewers mention that Muck Rack shines in Ease of Use with a score of 9.0 compared to Meltwater's 7.9, suggesting that Muck Rack provides a more intuitive user experience, making it easier for teams to navigate and utilize the software effectively.
- G2 users highlight Muck Rack's superior Quality of Support, scoring 9.3 against Meltwater's 8.5, indicating that Muck Rack offers more responsive and helpful customer service, which can be crucial for users needing assistance.
- Users on G2 report that Meltwater's Campaign Management features are robust, scoring 9.0, while Muck Rack's Campaign Management is slightly lower at 8.0, suggesting that Meltwater may provide more comprehensive tools for managing PR campaigns.
- Reviewers mention that Muck Rack's Reporting capabilities, particularly in Custom Reports, score 8.3, outperforming Meltwater's 7.8, indicating that Muck Rack offers more flexibility and customization in reporting, which is essential for data-driven decision-making.
- Users say that Meltwater's Social Analytics features, particularly in Competitor Analysis, score 7.8, while Muck Rack does not provide a specific score for this feature, suggesting that Meltwater may offer more detailed insights into competitor performance on social media.
Pricing
Entry-Level Pricing
Meltwater
No pricing availableMuck Rack
No pricing availableFree Trial
Meltwater
No trial information availableMuck Rack
No trial information availableRatings
Meets Requirements
7.9
2,134
8.9
220
Ease of Use
7.9
2,168
8.9
221
Ease of Setup
7.8
1,148
9.0
112
Ease of Admin
8.1
929
9.0
77
Quality of Support
8.6
2,059
9.2
207
Has the product been a good partner in doing business?
8.4
935
9.3
78
Product Direction (% positive)
8.0
2,117
9.0
213
Features by Category
Social Analytics
7.8(won by default)
524
Not enough data
7.7(won by default)
512
Not enough data
8.0(won by default)
517
Not enough data
6.8(won by default)
375
Not enough data
Feature Not Available
Not enough data
7.5(won by default)
393
Not enough data
7.1(won by default)
424
Not enough data
Reports & Dashboards
7.7(won by default)
543
Not enough data
8.0(won by default)
563
Not enough data
7.9(won by default)
480
Not enough data
Feature Not Available
Not enough data
Agentic AI - Social Media Analytics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Content Creation
Not enough data
6.0
5
Not enough data
7.0
5
Not enough data
Feature Not Available
Not enough data
6.7
5
Agentic AI - Press Release Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Content Distribution
Not enough data
8.3
6
Not enough data
9.2
6
Not enough data
5.0
5
Not enough data
8.3
6
Contact Management
Not enough data
9.2
56
Not enough data
8.6
47
Not enough data
8.9
50
Not enough data
9.1
41
PR Management
Not enough data
8.9
50
Not enough data
8.9
46
Not enough data
8.3
42
Not enough data
8.4
50
Agentic AI - Regulatory Change Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Automation
Not enough data
Feature Not Available
Not enough data
8.7
51
Not enough data
8.8
43
Not enough data
8.4
48
Content & Collaboration
8.1
237
Not enough data
7.4
210
Not enough data
7.3
201
Not enough data
7.5
202
Not enough data
8.0
227
Not enough data
7.6
211
Not enough data
Social Management
8.3
279
Not enough data
7.8
266
Not enough data
7.4
236
Not enough data
7.9
274
Not enough data
6.5
207
Not enough data
7.1
207
Not enough data
7.3
99
Not enough data
Agentic AI - Social Media Management
5.8
23
Not enough data
6.0
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.1
22
Not enough data
Media Channels
7.3
633
6.9
75
7.2
655
8.0
106
8.5
728
9.0
117
Geographic Coverage
7.8
701
8.4
114
8.2
709
9.1
117
7.6
635
7.8
95
Reporting
8.2
707
8.3
112
8.1
695
8.1
115
7.9
687
8.1
105
7.9
712
8.2
107
Agentic AI - Media Monitoring
6.3
82
3.6
7
6.3
80
3.1
7
6.2
79
3.6
7
6.3
80
3.1
7
Feature Not Available
3.1
7
Generative AI
6.5
287
5.6
34
6.6
282
5.5
31
Audiences
8.0
46
Not enough data
7.3
44
Not enough data
7.0
42
Not enough data
7.4
42
Not enough data
Data Analysis
7.5
42
Not enough data
8.1
45
Not enough data
8.1
43
Not enough data
7.9
43
Not enough data
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
43
Not enough data
Agentic AI - Audience Intelligence Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring & Listening
8.1
802
Not enough data
7.3
702
Not enough data
8.2
515
Not enough data
8.3
522
Not enough data
7.8
486
Not enough data
7.8
477
Not enough data
Agentic AI - Social Media Listening Tools
6.5
82
Not enough data
6.4
82
Not enough data
6.2
81
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Management & Analysis
6.9
779
Not enough data
8.0
788
Not enough data
8.0
482
Not enough data
7.8
462
Not enough data
Influencer Marketing
7.8
203
Not enough data
7.8
205
Not enough data
8.0
209
Not enough data
7.7
199
Not enough data
7.4
196
Not enough data
6.9
162
Not enough data
7.4
170
Not enough data
8.0
199
Not enough data
7.9
200
Not enough data
7.7
185
Not enough data
Feature Not Available
Not enough data
6.7
148
Not enough data
6.7
134
Not enough data
6.3
115
Not enough data
Agentic AI - Influencer Marketing Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.5
7
Not enough data
Feature Not Available
Not enough data
6.0
7
Not enough data
Feature Not Available
Not enough data
Generative AI
6.6
155
5.4
33
6.7
152
5.6
30
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Database
7.9
479
9.2
149
7.9
412
8.4
127
8.0
388
Feature Not Available
Outreach
8.1
425
8.6
122
7.5
146
7.7
96
7.7
349
6.8
85
Reporting
8.5
473
8.4
134
8.3
360
8.7
114
8.1
407
8.1
110
Agentic AI - Media and Influencer Targeting
5.8
20
3.9
9
6.0
19
4.1
9
6.0
19
4.4
9
6.0
19
4.4
9
6.0
19
3.9
9
User Rights/Roles
7.7
305
7.7
83
8.0
326
8.5
103
Categories
Categories
Shared Categories
Meltwater and Muck Rack are categorized as Media Monitoring, Media and Influencer Targeting, PR Analytics, Social Media Listening Tools, and Answer Engine Optimization (AEO)
Unique Categories
Meltwater is categorized as Audience Intelligence Platforms, Influencer Marketing Platforms, Social Media Analytics, Social Media Suites, and Social Media Management
Muck Rack is categorized as PR CRM and Press Release Distribution
Reviews
Reviewers' Company Size
Meltwater
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Muck Rack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.7%
Public Relations and Communications
14.6%
Non-Profit Organization Management
6.6%
Higher Education
5.5%
Information Technology and Services
3.0%
Other
54.5%
Public Relations and Communications
43.7%
Non-Profit Organization Management
4.5%
Entertainment
4.5%
Marketing and Advertising
4.2%
Information Technology and Services
4.2%
Other
38.8%
Discussions
How do I make Meltwater work for our organization?
3 Comments
AS
I find it helpful to make customized reporter/influencer lists (based on geography, issue, etc). Makes it easy to do rapid-response outreach.Read more
How soon will sysomos and meltwater fully be integrated?
2 Comments
FA
Hi Janay. Sorry I don't know the answer to that question. Hopefully a Meltwater rep or someone else can answer it. I suggest simply contacting Meltwater...Read more
How much does meltwater cost?
2 Comments
GS
Basic modules, with 4 users and a maximum of 20 searches (imagine it as no more than 20 quieres saved at the same time), 12K a year. Twitter data, unlimited....Read more
Muck Rack has no discussions with answers
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