I started with iKnowMedGen2 system and switched to this one. Such an Easier system with quick learning tools and features. One of the best EMR systems next to EPIC's system. I would most definitely recommend this system to users looking for an EMR system...
The ease of patients being able to pay, online, from their phone, budget plan capabilities.
I have honestly not come across an aspect I personally dislike yet.
The customer service response time hasn't been great at all. It's not uncommon to put in a ticket and wait more than a week to receive confirmation that someone is reviewing it or a resolution is complete.