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Compare Medallia Customer Experience and Reputation 
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At a Glance
Market Segments
Enterprise (66.1% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Medallia Customer Experience
Star Rating
(169)4.5 out of 5
Market Segments
Enterprise (66.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceReputation
Star Rating
(2,388)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in Product Direction with a score of 9.5, indicating a strong vision for future updates and enhancements, while Reputation's score of 8.9 suggests a more stable but less innovative approach.
- Reviewers mention that Reputation shines in Ease of Setup with a score of 8.7, making it more user-friendly for new customers compared to Medallia's score of 7.2, which some users find cumbersome during initial implementation.
- G2 users highlight that Reputation offers superior Gamification features, scoring 8.2, which enhances user engagement, while Medallia's score of 5.9 indicates a lack of focus in this area, leading to less interactive experiences.
- Users on G2 report that Reputation provides better Ease of Admin with a score of 8.9, making it easier for administrators to manage the software, whereas Medallia's score of 7.6 suggests more complexity in administrative tasks.
- Reviewers say that Medallia Customer Experience has a strong Customer Satisfaction (CSAT) score of 9.1, reflecting high user contentment, while Reputation's score of 8.9 indicates slightly lower satisfaction levels among its users.
- Users say that both products offer solid Vertical-specific Solutions, each scoring 8.4, but reviewers mention that Medallia's tailored features for enterprise clients are particularly robust, catering well to large organizations' needs.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Reputation
No pricing availableFree Trial
Medallia Customer Experience
Free Trial is available
Reputation
No trial information availableRatings
Meets Requirements
8.7
129
9.1
1,944
Ease of Use
8.6
139
9.0
1,985
Ease of Setup
7.3
97
8.7
1,103
Ease of Admin
7.7
74
8.9
876
Quality of Support
8.5
112
8.9
1,734
Has the product been a good partner in doing business?
8.6
77
8.9
874
Product Direction (% positive)
9.5
124
8.9
1,919
Features by Category
Social Analytics
Not enough data
8.3(won by default)
235
Not enough data
8.5(won by default)
239
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Reports & Dashboards
Not enough data
8.7(won by default)
250
Not enough data
8.8(won by default)
247
Not enough data
8.7(won by default)
232
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
Not enough data
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Performance
Not enough data
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Local Search Optimization
Not enough data
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
237
Content & Collaboration
Not enough data
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Social Management
Not enough data
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Analytics
9.4
51
8.8
569
9.2
51
8.9
596
8.7
46
8.8
550
5.9
41
8.2
484
Customization
8.3
46
8.4
478
7.9
45
8.2
461
8.5
43
8.6
489
8.5
39
8.4
470
Generative AI
6.5
21
Feature Not Available
6.5
22
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Collection
Not enough data
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Agentic AI - Review Management
Not enough data
5.8
18
Not enough data
5.8
19
Moderation
Not enough data
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Use Cases
Not enough data
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Administration
Not enough data
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Display Options
Not enough data
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Generative AI
Not enough data
6.6
18
Feedback Management
8.3
43
Not enough data
8.4
40
Not enough data
8.5
47
Not enough data
Feedback Analysis
8.1
45
Not enough data
8.3
45
Not enough data
9.3
43
Not enough data
Feedback Sources
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
20
Not enough data
6.6
22
Not enough data
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Consumer Intelligence
Not enough data
9.0
1041
|
Verified
Not enough data
8.6
931
Not enough data
8.8
1000
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.6
915
|
Verified
Not enough data
9.1
1120
|
Verified
Media Monitoring
Not enough data
8.6
959
|
Verified
Not enough data
8.6
941
|
Verified
Not enough data
8.5
878
In-House Management
Not enough data
Feature Not Available
Not enough data
8.5
846
Generative AI
Not enough data
7.9
392
Agentic AI - Online Reputation Management
Not enough data
6.6
31
Not enough data
6.5
30
Not enough data
6.6
31
Not enough data
6.7
31
Not enough data
6.7
31
Not enough data
6.9
29
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Reputation are categorized as Experience Management
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics
Reputation is categorized as Multi-Location Marketing Platforms, Competitive Intelligence, Local Listing Management, Local SEO, Social Customer Service, Online Reputation Management, Social Media Analytics, Social Media Suites, Social Media Management, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.3%
Information Technology and Services
7.9%
Telecommunications
6.1%
Retail
6.1%
Other
55.2%
Automotive
27.7%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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