Compare Medallia Customer Experience and Qualtrics Customer Experience 
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Enterprise (51.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceQualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in user satisfaction, with a higher overall rating compared to Qualtrics. Users appreciate its straightforward interface, particularly highlighting Medallia Agile Research as a great fit for small to mid-sized businesses.
- Users say that Qualtrics Customer Experience offers impressive flexibility and depth, allowing for highly customized surveys with advanced logic. Reviewers specifically mention the platform's capabilities in segmentation and targeting, which enhance their ability to gather meaningful insights.
- According to verified reviews, Medallia has a strong presence in the enterprise market, with a significant portion of its reviews coming from larger organizations. This suggests that it may be particularly well-suited for businesses looking for robust solutions tailored to complex needs.
- Reviewers mention that while both platforms provide quality support, Medallia's support is noted for being equally effective as Qualtrics, with users feeling well-supported in their customer experience initiatives.
- Users highlight that Qualtrics shines in its analytics and reporting capabilities, making it easy to collect and act on customer feedback across multiple touchpoints. This feature is particularly valuable for organizations that prioritize data-driven decision-making.
- G2 reviewers indicate that Medallia's ease of use is a significant advantage, with many users finding the onboarding process intuitive. This contrasts with some feedback on Qualtrics, where users have noted a steeper learning curve due to its extensive features.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Medallia Customer Experience
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.7
146
8.6
601
Ease of Use
8.6
155
8.4
604
Ease of Setup
7.4
112
7.6
361
Ease of Admin
7.7
83
8.0
350
Quality of Support
8.5
128
8.5
568
Has the product been a good partner in doing business?
8.7
87
8.5
342
Product Direction (% positive)
9.6
140
8.6
578
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.4
54
9.1
112
9.2
54
8.9
109
8.7
47
8.8
106
5.8
42
7.7
61
Customization
8.5
50
8.4
95
7.9
45
8.4
102
8.5
44
8.6
95
8.2
43
8.4
92
Generative AI
6.5
24
8.3
11
6.4
24
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
8.3
93
8.5
41
8.6
100
8.4
48
8.3
119
Feedback Analysis
8.1
47
8.3
103
8.4
47
8.4
105
9.3
48
8.7
104
Feedback Sources
8.3
37
8.3
95
9.2
45
9.1
122
7.1
34
8.5
83
8.1
37
8.7
86
Generative AI
6.7
21
7.7
10
6.5
23
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Qualtrics Customer Experience are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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